Clearing Zoom cache and cookies


If you have trouble starting Zoom on desktop or web, joining a meeting, or signing in to your Zoom account, we recommend clearing cache and cookies in your device or in your browser.

Removing information stored in cache and cookies may help resolve a variety of issues including trouble when scheduling a meeting, enabling audio and video settings, or using other Zoom features.

Additionally, you can clear the marketplace app data that cached on the desktop if you have issues opening Zoom Apps.

This article covers:

How to clear Zoom cache and cookies on the computer device

  1. Click the Finder icon  .

    Note: You can also press Command(⌘) + space and type Finder in the search bar.

  2. In the menu bar at the top of the screen, click Go and select Go to Folder.

  3. In the pop-up window, enter /Library/Application Support/zoom.us and then double-click to open the Zoom folder.

  4. Right-click on the data folder and select Move to Trash.

  1. Open File Explorer.
  2. Go to C:/Users/Username/AppData/Roaming/Zoom.
  3. Right-click on the data folder and click Delete.

Linux

  1. Open your terminal and enter the following command:

    rm -fr ~/.cache/zoom

    rm -fr ~/.zoom

    Note: You can also press Ctrl, Alt and T keys together to open the terminal.

  2. Press Enter to run the command.

How to clear Zoom cache and cookies on the mobile app

Android

  1. Tap the Settings icon  on your device.
  2. Tap Apps.
    Note: Depending on your device or version of Android, Apps may have a different name (eg. Applications)
  3. Scroll down and choose Zoom from the list of apps.
  4. Tap Storage.
  5. Tap Clear data and Clear cache.

iOS

  1. Tap the Settings icon  on your device.
  2. Tap General.
  3. Tap iPhone Storage.
  4. Scroll down and select Zoom from the list of apps.
  5. Tap Delete app.
  6. Reinstall it from the App Store.

How to clear Zoom cache and cookies on a web browser

Google Chrome

  1. Open Chrome.
  2. To the right of the address bar, click the 3 dots icon  and select Settings.
    The Google Chrome Settings page will appear.
  3. In the left navigation menu, select Privacy and security.
  4. Click Clear browsing data.

    A Clear browsing data pop-up window will appear.

  5. Make sure that Cookies and other site data and Cached images and files are selected.

  6. Click Clear data.

Safari

  1. Open Safari.
  2. In the menu bar at the top of the screen, click Safari and select Preferences.

    The Privacy window will appear.

  3. At the top of the window, select Privacy and click Manage Website Data.

    A new pop-up window will appear.

  4. Type Zoom in the search box.

  5. When zoom.us appears, click it, then click Remove.

Mozilla Firefox

  1. Open Firefox.
  2. To the right of the address bar, click the 3 horizontal lines icon and select Settings.
    The Mozilla Firefox General page will appear.
  3. In the left navigation menu, select Privacy & Security.
  4. Under Cookies and Site Data, click Manage Data.
    A Manage Cookies and Site Data pop-up window will appear.
  5. Type Zoom in the search box.
  6. When zoom.us appears, click it, then click Remove Selected.
  7. Click Save Changes.

Microsoft Edge

  1. Open Microsoft Edge.
  2. To the right of the address bar, click the 3 dots icon  and select Settings.

    The Microsoft Edge Settings page will appear.

  3. In the left navigation menu, select Privacy, search, and services.

  4. Under Clear browsing data, click Choose what to clear.

  5. Select Cached images and files and Cookies and other site data check box and then click Clear now.

Note: We recommend using the latest version of Chrome, Safari, Firefox, or Microsoft Edge for your Zoom account.