Clearing Zoom cache and cookies If you have trouble starting Zoom on desktop or web , joining a meeting , or signing in to your Zoom account , we recommend clearing cache and cookies in your device or in your browser.
Removing information stored in cache and cookies may help resolve a variety of issues including trouble when scheduling a meeting , enabling audio and video settings, or using other Zoom features.
Additionally, you can clear the marketplace app data that cached on the desktop if you have issues opening Zoom Apps .
How to clear Zoom cache and cookies
Windows
Open File Explorer. Go to C:/Users/Username/AppData/Roaming/Zoom . Right-click on the data folder and click Delete .
macOS
Click the Finder icon .
Note : You can also press Command (⌘) + space and type Finder in the search bar.
In the menu bar at the top of the screen, click Go and select Go to Folder . In the pop-up window, enter /Library/Application Support/zoom.us and then double-click to open the Zoom folder. Right-click on the data folder and select Move to Trash .
Linux
Open your terminal and enter the following command:
rm -fr ~/.cache/zoom
rm -fr ~/.zoom
Note: You can also press Ctrl, Alt and T keys together to open the terminal.
Press Enter to run the command.
iOS
Tap the Settings icon on your device. Tap General . Tap iPhone Storage . Scroll down and select Zoom from the list of apps. Tap Delete app . Reinstall it from the App Store.
Android
Tap the Settings icon on your device. Tap Apps .Note : Depending on your device or version of Android, Apps may have a different name (eg. Applications) Scroll down and choose Zoom from the list of apps. Tap Storage . Tap Clear data and Clear cache .
How to clear Zoom cache and cookies on a web browser
Google Chrome
Open Chrome. To the right of the address bar, click the 3 dots icon and select Settings . The Google Chrome Settings page will appear. In the left navigation menu, select Privacy and security . Click Clear browsing data . A Clear browsing data pop-up window will appear. Make sure that Cookies and other site data and Cached images and files are selected. Click Clear data .
Safari
Open Safari. In the menu bar at the top of the screen, click Safari and select Preferences . The Privacy window will appear. At the top of the window, select Privacy and click Manage Website Data . A new pop-up window will appear. Type Zoom in the search box. When zoom.us appears, click it, then click Remove .
Mozilla Firefox
Open Firefox. To the right of the address bar, click the 3 horizontal lines icon and select Settings . The Mozilla Firefox General page will appear. In the left navigation menu, select Privacy & Security . Under Cookies and Site Data, click Manage Data . A Manage Cookies and Site Data pop-up window will appear. Type Zoom in the search box. When zoom.us appears, click it, then click Remove Selected . Click Save Changes .
Microsoft Edge
Open Microsoft Edge. To the right of the address bar, click the 3 dots icon and select Settings . The Microsoft Edge Settings page will appear. In the left navigation menu, select Privacy, search, and services . Under Clear browsing data , click Choose what to clear . Select Cached images and files and Cookies and other site data check box and then click Clear now .
Note : We recommend using the latest version of Chrome, Safari, Firefox, or Microsoft Edge for your Zoom account.