Viewing Zoom Contact Center activity usage reports

Zoom Contact Center admins can use the activity usage reports to view a log of unmetered and metered voice calls or SMS messages. You can use these reports to verify Zoom Contact Center usage charges.

To view detailed engagement information, use the engagement log. You can also view usage reports for access, storage, and concurrent licenses.

This article covers:

Prerequisites for viewing the Zoom Contact Center activity report

How to view the Zoom Contact Center activity report

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Reports.
  3. Click Contact Center.
  4. Click the Activity tab.
  5. Use the following options to filter data:
    • From / To: Specify the time period for the report.
      Note: If you're verifying usage charges, you can specify the same time as on your bill.
    • Direction drop-down menu: Select Inbound or Outbound.
    • Search field: Enter keywords to search contact center users.
    • Country drop-down menu: Select a country to only display data for a specific country. The usage rates depend on the country.
    • Queue drop-down menu: Select a queue to only display data for a specific queue.
  6. (Optional) Click Export to export the currently-displayed data as a CSV file.
  7. Calculate the sum of all values in the Total column.
  8. Verify that the sum matches the value reported on your bill.

Information in the activity report

You will see the following information in the Zoom Contact Center activity report:

Other information about charges

When you're charged a Zoom Contact Center monthly usage overage fee, you will see the following columns: