While on an active Zoom Contact Center engagement, agents can switch to other Zoom desktop client tabs; and join another engagement, Zoom Phone call, or Zoom meeting. For example, this can be useful if you need to access Zoom Chat to reach an internal supervisor for help on a consumer engagement.
This article covers:
Click on another tab in the Zoom desktop client. For example, click the Chat tab to contact a supervisor for assistance.
You will see a contact center notification banner informing you of the active engagement.
You will see a contact center notification banner informing you of the active engagement and providing you with these options:
Make or receive a Zoom Phone call.
You will see a contact center notification banner informing you of the active engagement and providing you with these options: