Agents can access Zoom Contact Center setting in the Zoom desktop client to set a ringtone specifically for contact center inbound voice/video engagements to differentiate these from inbound Zoom Phone calls and Zoom Meeting invites.

Prerequisites for changing Zoom Contact Center settings (desktop client)

• Zoom desktop client for Windows or macOS, 5.11.3 or higher
• Pro, Business, or Education account
• Zoom Contact Center license

How to change Zoom Contact Center settings in the desktop client

1. Sign in to the Zoom desktop client.
2. Click your profile picture then click Settings.
3. Click the Audio tab.
4. In the Ringtones section, click the Contact Center drop-down menu and select a ringtone for contact center inbound engagements.