Viewing the variables log

Account owners and admins can view a log of variables with their associated value, engagement ID, flow, widget, and timestamp so they can track changes in custom and global variables. 

This article covers:

Prerequisites for viewing the variables log

How to view the variables log

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Contact Center Management then Logs.
  3. Click the Variables tab.
  4. Use the following options to filter data:
    • Specify the time period at the top of the page.
    • Search field: Enter keywords to search through closed engagements.
    • Click the drop-down menu in the top-right corner to filter by group or data type.

Information in the variables log