Viewing Zoom Contact Center access reports

Zoom Contact Center access reports allow admins to view phone users that have access to view voicemail inboxes or use voice call recording.

You can see a summary of phone users or see a list of specific contact center users with access.

This article covers:

Prerequisites for viewing access reports

How to view access reports

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Reports.
  3. Click Contact Center.
  4. Click the Access tab.
  5. Use the following options to filter data:
    • Search field: Enter keywords to search contact center users.
    • Click the drop-down menu in the top-right corner to filter by channel type.
    • Access type: Select the access type to see a list of users that can access.

Information in the access reports

Summary section: Total amount of users and or queues with access to inboxes, automatic voice call recording, and ad hoc call recording.

Details section