Enabling or disabling webinar chat

The webinar chat feature allows webinar attendees to chat with others while in a webinar. As the host, you can control who panelists and attendees are allowed to chat with or disable the chat feature for all attendees.

Account owners and admins can enable or disable webinar chat for all users in the account or for specific groups in the account. Disabling webinar chat prevents the host, co-hosts, panelists, and participants from chatting in any webinar. The Chat option will no longer appear in the webinar controls.

Requirements for enabling or disabling webinar chat

• Host privileges in a webinar
• Zoom desktop app for Windows, macOS, or Linux: Global minimum version or higher (for host to control chat access)
• Zoom mobile app for Android or iOS: Global minimum version or higher (for host to control chat access)

How to enable or disable webinar chat

Account

To enable or disable webinar chat for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Webinar tab.
4. Under In Webinar, click the Chat toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. Under the Panelists can chat with drop-down, choose if they can chat with Hosts and all panelists or Everyone (including attendees).
7. Under the Attendees can chat with drop-down, choose if they can chat with No one, Hosts and panelists, or Everyone (including other attendees).
8. (Optional) Select the Allow panelists to send direct message to other panelists check box to enable the ability for panelists to privately chat with each other.
9. (Optional) Select the Allow users to save chats from the webinar check box to enable the ability to save the chat transcript, then select which users can save the chats:
   • Host and co-hosts: Only the host and co-hosts can save the chat transcript. 
   • Hosts and all panelists: The host, co-hosts, and panelists can save the chat transcript.
   • Everyone: All attendees in the webinar can save the chat transcript.
   • Only users in your account: Only internal users in your account can save webinar chats.
10. (Optional) Select the Only users in your account can chat check box to allow only internal users in the account to use webinar chat. This applies regardless of whether the webinar is hosted by a regulated user’s organization or an external organization.
11. Click Save.
12. (Optional) To prevent all users in your account from changing this setting, click the lock  icon, and then click Lock to confirm the setting.

Group

To enable or disable webinar chat for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Webinar tab.
5. Under In Webinar, click the Chat toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. Under the Panelists can chat with drop-down, choose if they can chat with Hosts and all panelists or Everyone (including attendees).
8. Under the Attendees can chat with drop-down, choose if they can chat with No one, Hosts and panelists, or Everyone (including other attendees).
9. (Optional) Select the Allow panelists to send direct message to other panelists check box to enable the ability for panelists to privately chat with each other.
10. (Optional) Select the Allow users to save chats from the webinar check box to enable the ability to save the chat transcript, then select which users can save the chats:
    • Host and co-hosts: Only the host and co-hosts can save the chat transcript. 
    • Hosts and all panelists: The host, co-hosts, and panelists can save the chat transcript.
    • Everyone: All attendees in the webinar can save the chat transcript.
    • Only users in your account: Only internal users in your account can save webinar chats.
11. (Optional) Select the Only users in your account can chat check box to allow only internal users in the account to use webinar chat. This applies regardless of whether the webinar is hosted by a regulated user’s organization or an external organization.
12. Click Save.
13. (Optional) To prevent all users in the group from changing this setting, click the lock  icon, and then click Lock to confirm the setting.

User

To enable or disable webinar chat for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the Webinar tab.
4. Under In Webinar, click the Chat toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change. 
   Notes:
   • If you disable Webinar chat or Allow users to save chats from the webinar is OFF, the Webinar chat - Auto-save feature will also be disabled.
   • If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
6. In the Panelists can chat with drop-down, choose if they can chat with Hosts and all panelists or Everyone (including attendees).
7. In the Attendees can chat with drop-down, choose if they can chat with No one, Hosts and panelists, or Everyone (including other attendees).
8. Next to By default, attendees chat with, specify if attendees are allowed to chat with Everyone or Host and panelists only in the webinar.
9. (Optional) Select the Allow panelists to send direct message to other panelists check box to enable the ability for panelists to privately chat with each other.
10. (Optional) Select the Allow users to save chats from the webinar check box to enable the ability to save the chat transcript, then select which users can save the chats:
    • Host and co-hosts: Only the host and co-hosts can save the chat transcript.
    • Hosts and all panelists: The host, co-hosts, and panelists can save the chat transcript.
    • Everyone: All attendees in the webinar can save the chat transcript.
    • Only users in your account: Prevents external users from saving webinar chats.
11. (Optional) Select the Only users in your account can chat check box to allow only internal users in the account to use webinar chat. This applies regardless of whether the webinar is hosted by a regulated user’s organization or an external organization.
12. Click Save.

How to control chat access during a webinar

Depending on account or group settings, webinar hosts can control who panelists and attendees can chat with during the webinar. 

1. Start a webinar as the host. 
2. In the webinar controls toolbar, click the Chat icon .
3. Towards the bottom of the Webinar Chat window, click the ellipses icon .
4. Choose an option for Panelists can chat with:
   • Hosts and panelists: Panelists can only chat with hosts and other panelists. They can't chat with attendees.
   • Everyone: Panelists can chat with everyone in the webinar, including attendees.
5. Choose an option for Attendees can chat with:
   • No one: Attendees can't chat with anyone. 
   • Hosts and panelists: Attendees can only chat with hosts and panelists.
   • Everyone: Attendees can chat with everyone in the webinar, including other attendees publicly.
     Note: Webinar attendees can't privately message other attendees.
    

Learn more about chatting in a Zoom webinar.

How to prevent users from sharing unwanted messages

Account owners and admins can use the Chat Etiquette Tool to create policies that identify defined keywords and regular expressions to help prevent users from inadvertently sharing unwanted messages while chatting in meetings, webinars, and/or Zoom Team Chat. When a user sends a message that triggers a policy, the message will be blocked or a warning prompt will be displayed for the user to confirm that they want to send the message, depending on what the admin set. Learn more about managing Chat Etiquette policies as a way to secure Zoom for your users.