Requesting a Zoom Contact Center port

Zoom Contact Center (Zoom Contact Center) is live, and available for porting. This process will cover the following scenarios;

1. Porting from an existing carrier (not Zoom) to Zoom Contact Center
2. Moving current Zoom Phone Numbers to Zoom Contact Center

Note: If you're having issues during the porting process, see our list of common porting issues and resolutions.

Prerequisites for requesting a Zoom Contact Center port (carrier to Zoom)

• Completed Contact Center set-up
• Account owner or admin permissions
• Zoom Contact Center Phone licenses

You will need to provide the following information:

• Your account number from your current carrier (if applicable)
• If it is a wireless number, your 4 digit PIN number (required for all wireless ports)

Prerequisites for Zoom Phone to Zoom Contact Center moves

• Completed Zoom Contact Center set-up
• Enough available Zoom Contact Center Phone Licenses
• Account owner or admin privileges
• The numbers you want to move

How to request a Zoom Contact Center port (carrier to Zoom)

1. Download and complete the required Letter of Agency (LOA).
   See guidelines if you need help filling the form.
2. Download and complete the required Porting Sheet.
   • If you are porting toll-free numbers, fill out the Toll-Free LOA as well.
3. Open a support case and attach all of the respective documents.
   Note: Please make sure that you detail that this is a Zoom Contact Center port in the description. That way, it ensures that requests get routed correctly.
4. A Zoom team member will review and confirm receipt of the request.
5. Zoom Phone and their porting partners will send a request to your previous provider to validate the information on the LOA. If accepted, Zoom and the previous provider will work together to activate the pending port.
6. Review common porting errors to minimize delays in the number porting process.

How to request a Zoom Contact Center move (Zoom Phone to Zoom Contact Center)

Open a support case to request the move.

• Download and complete the required Zoom Contact Center Move Sheet
• The Zoom account number they are on
• The requested time of movement and relevant time zone
• Please include the following information in the request:
  • Request Type: Zoom Phone Number Porting
  • Product: Zoom Contact Center
  • Type of Issue: Number Movement Recovery

Notes:

• The requested time is on a best effort basis, Monday through Friday.
• Moved numbers will become unassigned. An account owner or admin will need to re-assign the numbers when the move is completed.

How to check available phone licenses

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Contact Center Management then Users.
3. Click Plan Details, then click the Phone Numbers tab.
   In the far-right column, you will see all available phone licenses.