Subscribing to Zoom Contact Center email reports

Contact center admins can subscribe email addresses to periodically receive email notifications for voice, video, chat, and SMS metrics found in the historical reports; and queue/availability metrics found in agent reports. A ZIP file will be attached to the email notifications and contain the relevant reports as CSV files.

You can also set up real-time alerts for when specific queues approach or reach certain metric thresholds.

Requirements for viewing historical reports

Table of Contents

How to subscribe to Zoom Contact Center email reports

Note: For information on metrics included in email reports, see the Zoom Contact Center metrics glossary.

  1. Sign in to the Zoom web portal as an admin or a call queue member.
  2. In the navigation menu, click Analytics & Reports.
  3. Click the Contact Center tab.
  4. In the Historical Reports section, click Subscriptions.
    Note: You can also access subscription by clicking Subscribe in the top-right corner of the queue chart report.
  5. Click Add Subscription to create a new subscription, or click the display name to edit an existing subscription.
  6. Enter the following information:
  7. Click the checkbox to confirm, then click Subscribe.

How to delete existing subscriptions to Zoom Contact Center email reports

  1. Sign in to the Zoom web portal as an admin or a call queue member.
  2. In the navigation menu, click Analytics & Reports.
  3. Click the Contact Center tab.
  4. In the Historical Reports section, click Subscriptions.
    Note: You can also access subscription by clicking Subscribe in the top-right corner of the queue chart report.
  5. Follow one of these options: