Zoom Phone calls End-to-End encryption (E2EE) is available for account admins to allow their users to switch their one-on-one calls to E2EE when additional protection is needed. Using Zoom Phone E2EE requires caller and callee to be part of the same Zoom account, to join from the Zoom desktop or mobile client, and automatic call recording to be disabled, or the user is allowed to pause automatic call recording if it is enabled.
Note: To use E2EE, follow these instructions.
This article covers:
Prerequisites for enabling End-to-End encryption for Zoom Phone
- Pro, Business, Education, or Enterprise account
- Account owner or admin with privileges
- Zoom Phone licenses in the account
Limitations of End-to-End encryption for Zoom Phone
- E2EE encryption for Zoom Phone one-on-one calls are not supported for Zoom Rooms, Web client, and PSTN calls at this time.
- The following features will be disabled when using E2EE:
How to enable End-to-End encryption for Zoom Phone
Enable End-to-End encryption for the account
To enable End-to-End encryption for Zoom Phone calls for all users in the account:
- Sign in to the Zoom web portal.
- In the navigation menu, click Account Management, then Account Settings.
- Click the Zoom Phone tab.
- To the right of End-to-End Encryption, click the toggle icon
to enable it. - In the pop-up dialog box, click Enable.
- (Optional) Click the lock icon
to make this setting mandatory for all users in your account, then in the pop-up dialog window click Lock.
Enable End-to-End encryption for a site
If you are using sites, to enable End-to-End Encryption for a specific site:
- Sign in to the Zoom web portal.
- In the navigation menu, click Phone System Management, then Company Info.
- Click on the name of the desired site.
- Click on the Policy tab.
- To the right of End-to-End Encryption, click the toggle icon
to enable it. - In the pop-up dialog window, click Enable.
- (Optional) Click the lock icon
to make this setting mandatory, then in the pop-up dialog window click Lock.
Enable End-to-End encryption for a group
Note: For users in multiple groups, the primary group takes priority over other groups, so make sure the policy is applied to the primary group that your users belong to for E2EE to work.
To enable End-to-End encryption for Zoom Phone calls for a group of users:
- Sign in to the Zoom web portal.
- In the navigation menu, click User Management, then Groups.
- Click the Zoom Phone tab.
- To the right of End-to-End Encryption, click the toggle icon
to enable it. - (Optional) Click the lock icon
to make this setting mandatory, then in the pop-up dialog window click Lock.
Enable End-to-End encryption for a user
To enable End-to-End encryption for Zoom Phone calls for a specific user:
- Sign in to the Zoom web portal.
- In the navigation menu, click Phone System Management, then Users & Rooms.
- Click the Users tab.
- Click on the name of the desired user.
- Click on the Policy tab.
- To the right of End-to-End Encryption, click the toggle icon
to enable it. - In the pop-up dialog window, click Enable.