Enabling international and special destination calls for BYOC

Zoom’s optional Bring Your Own Carrier (BYOC) feature allows you to keep your current PSTN service provider so you can redirect your existing voice circuits/trunks to the Zoom Phone or Zoom Contact Center cloud. You can enable international calls and have the option to call out to Satellite phones and other special destinations using BYOC, and also enable SMS for your US and Canada numbers.

Requirements for enabling international and special destination calls for BYOC

Table of Contents

How to enable special destination calls for BYOC

This process allows you to enable special destination calls for your account for which you will need to apply at the account, site, group, or extension level afterward as stated in the next section.

Billing portal under Plans and Billing

If your billing portal is found under Plans and Billing in the left navigation menu, follow these steps. Not sure where your billing portal is located? Learn how to locate your billing settings.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Plans and Billing, then click Plan Management to view a summary of your plan, upgrade, or cancel a subscription.
  3. Locate Zoom Phone or Zoom Contact Center.
  4. To the right of the Zoom Phone or Contact Center plan you want to configure, click Manage.
    A pop-up window will appear.
  5. In the window, to the right of Countries/Regions, click View/Edit.
  6. Click the BYOC tab.
  7. Select the desired destination(s).
    Note: To select all destinations, click the Select all Countries/Regions checkbox in the top-left corner.
  8. Click Save.
Billing portal under Account Management
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management, then Billing.
  3. Locate Zoom Phone or Zoom Contact Center, then click View/Edit Countries/Regions.
  4. Click the BYOC tab.
  5. (Optional)To the left of Default Countries/Regions, click the dropdown arrow to collapse the list of default countries if it is expanded.
    This will allow you to quickly access the special destination menu.
  6. To the left of Special Destinations, click the dropdown arrow to expand the list.
  7. Check the desired destination(s).
  8. Click Save.
    A waiver dialog box will appear.
  9. Read the waiver, then click Confirm.

How to allow special destination calls for your BYOC users

Note: This applies to Zoom Phone only.

This process will allow your users to call the special destinations you allow them to call out to.

  1. Sign in to the Zoom web portal.
  2. Access the International Calling policy setting at one of the available levels.
  3. Under International Calling, click Manage Country/Region.
  4. Click the BYOC tab, then the Special Destination tab.
  5. Search or check the desired destination(s) that your BYOC phone users can call.
  6. Click Save.