Managing global custom and system variables

Zoom Contact Center admins can create global custom variables to pass data between flows. For example, if your flow asks for a language input, you can store the selection in a custom variable and pass this to another flow. You can also view system variables, which are the default variables that can be used to pass data between flows.

Requirements for changing account-level settings

Table of Contents

How to view system and custom variables

  1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit preference settings.
  2. In the navigation menu, click Contact Center Management then Preferences.
  3. Click the Variables tab.
  4. In the left-side panel under Custom Variable Groups, select the variable group to view the associated variables.
  5. Click the gear icon and select the table columns to display.
    You will see the following information:

How to create a custom variable group

Before creating a custom variable, you need to create a custom variable group to organize the custom variables.

  1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit preference settings.
  2. In the navigation menu, click Contact Center Management then Preferences.
  3. Click the Variables tab.
  4. In the left-side panel, click Add Custom Group.
  5. Enter the following information:
  6. Click Add.
  7. Follow the next section to create custom variable in the group.

How to create a custom variable

After creating a custom variable group, you can create a custom variable that belongs to the group.

  1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit preference settings.
  2. In the navigation menu, click Contact Center Management then Preferences.
  3. Click the Variables tab.
  4. In the left-side panel under Custom Variable Groups, select the custom variable group to create the custom variable in.
  5. Click Add Variable.
  6. Change the custom variable's settings.

How to edit or delete a custom variable group

  1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit preference settings.
  2. In the navigation menu, click Contact Center Management then Preferences.
  3. Click the Variables tab.
  4. In the left-side panel under Custom Variable Groups, hover over the group you want to edit.
  5. Click the ellipses icon , then click one of these options:

How to edit or delete a custom variable

  1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit preference settings.
  2. In the navigation menu, click Contact Center Management then Preferences.
  3. Click the Variables tab.
  4. In the left-side panel under Custom Variable Groups, select the custom variable group that the custom variable belongs to.
  5. In the last column, click the ellipses icon , then click one of these options:

Custom variable settings

You can change these settings when editing a custom global or address book variable.

How to use a custom variable in the flow editor

You can use custom variables in the Condition or Set Variables widget in the flow editor.

How to view all global system variables

You can also view system variables, which are the default variables that can be used to pass data between flows. You can't edit the settings for system variables.

  1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit preference settings.
  2. In the navigation menu, click Contact Center Management then Preferences.
  3. Click the Variables tab.
  4. In the left-side panel under System Variable Groups, select a group to view the default system variables for.

How to view all global custom and system variables in a flow

While using the flow editor, you can view all global custom and system variables that are being used by the current flow.

  1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit preference settings.
  2. In the navigation menu, click Contact Center Management then Flows.
  3. Click the display name of a flow you want to edit.
  4. In the top-right corner, click Flow Variables.
  5. Click the Global tab.
    You will see a list of all local and global variables being used by the flow.
  6. Click the Global Variables tab then Manage Global Variables to view, edit, add, or remove global variables as needed.