Sending a problem report for Zoom Contact Center
If you are encountering an issue while using Zoom Contact Center, you can send a problem report and logs to Zoom. Problem reports and logs help our Support team troubleshoot the issue and arrive at a resolution.
Requirements for sending a problem report and client logs for Zoom Contact Center
- Pro, Business, or Education account
- Zoom desktop app for Windows or macOS: Global minimum version or higher
- Zoom Contact Center license
Note: Zoom Contact Center no longer supports devices running on Windows 32‑bit operating systems or 32‑bit browsers. To continue using Zoom Contact Center features, users must upgrade to a 64‑bit operating system and a 64‑bit browser.
How to send a problem report for Zoom Contact Center
- Sign in to Zoom desktop app.
- Click your profile picture, then click Settings.
- Click Statistics
.
- Click Send report.
- In the With which product are you having issues? drop-down menu, select Contact Center.
- In the What problem would you like to report? drop-down menu, select Contact Center and specify the date and time that the problem occurred.
- In the Tell us about the problem you are having text field, enter a brief description of the issue.
- Select the Include log file check box to send the log files generated by the client to Zoom Support with the problem report.
- If you already have a support ticket open, select I have an open ticket.
- Click Submit.