Sending a problem report for Zoom Contact Center

If you are encountering an issue while using Zoom Contact Center, you can send a problem report and logs to Zoom. These problem reports and logs help our Support team troubleshoot the issue and arrive at a resolution. Learn more about sending a problem report and client logs.

Prerequisites for sending a problem report and client logs for Zoom Contact Center

• Zoom desktop client:
  • macOS: 5.10.3 or higher
  • Windows: 5.10.3 or higher
• Pro, Business, or Education account
• Zoom Contact Center license

How to send a problem report for Zoom Contact Center

1. Sign in to Zoom desktop client.
2. Click your profile picture, then click Settings.
3. Click Statistics .
   
4. Click Send report.
   
5. In the Product drop-down menu, select Contact Center.
   
6. In the Problem drop-down menu, select Contact Center and specify the date and time that the problem occurred. 
7. Under Description, Enter a brief description of the issue. 
8. Select the check box next to Include log file and system information to send the log files generated by the client to Zoom Support with the problem report.
9. If you already have a support ticket open, select the check box next to I have a ticket ID, and enter the ticket number.  
10. Click Send. 

Learn more about sending a problem report and client logs.