Iceland VAT

Frequently asked questions about Iceland VAT

What is VAT?

VAT is the abbreviation of Value Added Tax and is in general due when goods and/or services are sold. It is generally chargeable on all taxable goods and services supplied in Iceland. It is a consumption tax because it is ultimately borne by the final consumer.

Who must pay VAT?

Generally, VAT is invoiced by the supplier that is selling goods or services and collected from the customer. Subsequently, the supplier reports and remits the collected VAT to the tax authorities.

Where a foreign organization (such as Zoom) provides electronically supplied services to customers that are not registered for VAT in Iceland, there is a requirement for Zoom to collect VAT on the supplies and remit the VAT to the Icelandic Tax Authority.

If you are a business customer, you should provide your Icelandic VAT number to Zoom. If the VAT number is valid then no VAT will be charged on the supplies made to you by Zoom.

Why am I being charged VAT?

Video conferencing services and telecommunication supplied by Zoom fall within the VAT on e-commerce rules concerning electronically supplied services by non-resident service providers to non-VAT registered customers in Iceland (VOES).

If you are VAT-registered in Iceland, you should provide your VAT Identification Number (VAT ID) to Zoom (see How do I enter my VAT Identification Number (VAT ID)? below for details). If the VAT ID is valid, then no VAT will be charged on the supplies made to you by Zoom. If you do not have a valid VAT ID, then VAT will be charged on the supplies made to you by Zoom.

What is a VAT Identification Number (VAT ID)?

A VAT Identification Number (VAT ID) is a unique number issued by Skatturinn (Iceland Revenue and Customs) to registered taxpayers in Iceland.

Does Zoom have a VAT ID?

Yes. Zoom’s VAT Number will be shown on the invoice it issues to you.

How do I enter my VAT ID?

To provide your VAT ID, follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure how to identify where your billing portal is located? Learn how to locate your billing settings.

Zoom performs periodic validation checks of customer VAT IDs to ensure that the VAT ID remains valid. If, during these periodic validations, it is identified that your VAT ID is no longer valid, Zoom may automatically update your account so that future invoices are subject to VAT. Where this happens, VAT will be charged on all future invoices until such time that a valid VAT ID is provided.

You are required to notify us if there is a change to your VAT registration status.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Plans and Billing then Billing Management.
  3. In the Contact Information section, click Edit.
  4. If selected, clear the Not VAT Registered check box.
  5. Enter your VAT ID Number.
  6. Click Save.
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Billing Information tab.
  4. To the right of Sold To Contact, click Edit.
  5. If selected, clear the Not VAT Registered check box.
  6. Enter your VAT ID Number
  7. Click Save Changes.

How is Zoom determining which customers VAT applies to?

If a customer's ‘Sold To’ location is in Iceland, and the customer has not provided a valid Iceland VAT ID, Zoom will charge VAT on its invoices.

This information is subject to cross-referencing against other data to verify that the ‘Sold To’ country is accurate.

It is your responsibility as a customer to ensure that your ‘Sold To’-address is accurate.

Is there a minimum threshold purchase amount before VAT is applied?

No, where a customer in Iceland has not provided a valid Icelandic VAT ID, Zoom will charge VAT on all supplies made to you.

Are there any special exemptions applicable for charities or other business organizations under which VAT may not be charged?

There are no VAT exemptions applicable to non-profit organizations or international agencies in Iceland. If you have any questions regarding tax exemption in Iceland, please contact Billing.

Are there any VAT obligations for me as a customer?

If you have provided a valid VAT ID to Zoom, no VAT will be charged on the supplies made to you. However, you may be required to declare and pay VAT under the “reverse charge” mechanism in your VAT return.

There is no VAT obligation for a customer who is not registered for VAT in Iceland. However, Zoom will charge VAT on its supplies to you.

What if I have a VAT ID and forget to enter it?

The VAT ID can be entered at any time. If entered before the next invoice, Zoom will not charge VAT on the next invoice or future invoices issued to you. If no VAT ID is entered at the time the next invoice is issued, VAT will be charged until a valid VAT ID is entered.

If a valid VAT ID is entered and VAT has previously been charged on the invoices issued to you, then upon request by you, Zoom may refund any VAT included on invoices issued in the thirty days prior to a valid VAT ID being provided. However, VAT will not be refunded on any invoices issued outside of this thirty-day period.

Decision tree – My “Sold To” address is Iceland, will I be charged VAT?



Every customer is unique and so are their specific tax circumstances. The above-stated information should not be considered as tax advice, but as a general overview of relevant tax rules in Iceland. Zoom cannot provide you with tax advice for your individual situation, and therefore we strongly recommend speaking with a professional tax advisor for tailored advice.