Using Zoom Phone conference call

Zoom Phone conference call allows three or more participants to join the same phone call simultaneously. Participants can be added to a conference via an extension, a phone number, a search in the contact list, or by merging a call that is on hold. By default the main company caller ID is used when generating a conference call, however the initiator can decide the caller ID to be used.

Learn more about using Zoom Phone multi-party conferencing calls and using no-hold conference and DTMF for multi-party calls.

Requirements for using Zoom Phone conference call

Limitations of Zoom Phone conference call

Zoom Phone conference call has the following limitations:

Table of Contents

How to make a conference call

Windows | macOS | Linux
  1. Make a phone call.
  2. While on a call, on the keypad, click the Add Call .
  3. Enter the name or number of the person you want to add to your phone conference, then click the blue phone icon.
    When the caller picks up, their number will be displayed on the keypad screen and under the Lines menu.
  4. On the right of the number you just called, click the merge icon , then select the on-hold phone number to add to the call.
    A notification will appear stating the number that joined the call.
  5. (Optional) If the number you are calling is in your History tab, you can click the number directly to merge it into your current call.
  6. (Optional) To drop a phone number from the call, to the right of Conference Call on your keypad, click the down arrow , then click the red phone icon of the desired phone number.
    Note: Only the initiator or the delegate of the call can drop a participant from the call.
  7. (Optional) You can review the list of more call controls for your conference call.

Notes:

Android | iOS
  1. Make a phone call.
  2. While on a call, on the phone menu, tap Add Call .
  3. Enter the name or number of the person you want to add to your phone conference, then tap the blue phone icon.
    When the caller picks up, their phone number will be displayed at the top of the phone menu.
  4. To the right of the number you just called, tap the merge icon , then select the on-hold phone number to add to the call.
    A notification will appear stating the number that joined the call.
  5. (Optional) If the number you are calling is in your History tab, tap the number directly to merge it into your current call.
  6. (Optional) To drop a phone number from the call, to the right of Conference Call on your phone number menu, tap the ellipsis , then tap the red phone icon of the desired phone number.
    Note: Only the initiator or the delegate of the call can drop a participant from the call.
  7. (Optional) Review the list of call controls for your conference call.

Notes: