Address book fields for contacts

Zoom Contact Center has a standard set of fields for address book contacts. For example, display name, phone number, and email.

Agents can enter values for these fields when using the Profile tab to add or edit a contact. Admins and supervisors can enter values for these book fields when using the Zoom web portal to add or edit a contact.

Requirements for adding or editing a contact

• Pro, Business, or Education account
• Account owner or admin privilege
• Zoom desktop app for Windows or macOS: Global minimum version or higher
• Zoom Contact Center license

Note: Zoom Contact Center no longer supports devices running on Windows 32‑bit operating systems or 32‑bit browsers. To continue using Zoom Contact Center features, users must upgrade to a 64‑bit operating system and a 64‑bit browser.

Required fields

• Display name: The customer's display name.
• Phone Number (Main): The customer's caller ID number. Click Add Number to add more phone numbers and apply the following phone number labels.
  • Work
  • Home
  • Mobile
  • Other
• Email: The customer's email address. Click Add Email to add more email addresses.

Optional fields

• Location (Optional)
• Timezone (Optional)
• Account number (Optional)
• Company (Optional)
• Role (Optional)

Note: If you see other fields that's not covered in this article, they are custom address book variables.