Address book fields for contacts

Zoom Contact Center has a standard set of fields for address book contacts. For example, display name, phone number, and email.

Agents can enter values for these fields when using the Profile tab to add or edit a contact. Admins and supervisors can enter values for these book fields when using the Zoom web portal to add or edit a contact.

Requirements for adding or editing a contact

• Pro, Business, or Education account
• Account owner or admin privilege
• Zoom desktop app for Windows or macOS: Global minimum version or higher
• Zoom Contact Center license

Required fields

• Display name: The customer's display name.
• Phone Number (Main): The customer's caller ID number. Click Add Number to add more phone numbers and apply the following phone number labels.
  • Work
  • Home
  • Mobile
  • Other
• Email: The customer's email address. Click Add Email to add more email addresses.
• Address book: The address book that the caller belongs to. You can assign multiple address books to the user. Address books are determined by your admin.

Optional fields

• Location (Optional)
• Account number (Optional)
• Company (Optional)
• Role (Optional)

Note: If you see other fields that's not covered in this article, they are custom address book variables.