Setting up dial-in for video engagements

Admins can set up how a third-party person can dial in from a phone to join an active video engagement. They can assign dial-in numbers, set a greeting, and require a passcode to dial in. Agents can invite a third-party person to the active video engagement by sending the dial-in information.

Requirements for setting up dial-in for video engagements

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Contact Center license

How to set up dial-in for video engagements

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Contact Center Management then Preferences.
3. Click General Settings.
4. Under Dial-in to Video Engagements, change the following settings:
   • If there isn't an assigned number, click Assign Number, select a number, then click Save. If you don't have available phone numbers, obtain phone numbers.
   • If there's an assigned number, but you want to change it, click Edit then Assign Number. Click Save.
   • Greeting Media: Click the play icon to play the default greeting. You can't customize this greeting.