Viewing the Zoom Phone & Devices dashboard

The Phones & Devices dashboard contains a global heatmap of phones and devices that are online or offline for the entire account or specific site. For example, you can view the metric to see the number of desk phones that are assigned, then drill in to see the names of the users they are assigned to and their locations.

Learn more about the additional Zoom Phone dashboards: Quality of Service, Usage & Adoption, and Location Tracking.

Requirements for viewing the Zoom Phone & Devices dashboard

Table of Contents

How to access the Phone & Devices dashboard

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Dashboard.
  3. Click the Phone tab.
  4. Click the Phones & Devices tab, then click one of the following tabs:
  5. Follow the instructions below according to your selection.

View the Hardware Phones & Devices tab

After clicking the Hardware Phones & Devices tab, you can view the display of a global glance view of hardware phones that are online/offline.

Notes:

  1. Access the Hardware Phones & Devices dashboard.
  2. (Optional) If you have multiple sites, click the Site (All) dropdown at the top of the page to filter data by site.
  3. (Optional) View and customize the summary chart:
    1. In the top-right corner, click the ellipsis , then click Customize Summary Chart.
    2. In the pop-up dialog box select the following as desired:
      • Online Phones
      • Assigned Phones
      • Users with Phones
      • HaaS Phones (visible only if using HaaS Phones)
    3. Click Save, and view the dashboard sections and the following metrics:
      Note: For the metrics below, admins can see the breakdown for different types of hardware phones such as desk phones, conference phones, cordless, analog telephone adapters, paging and intercom, and others.
      • Online Phones: Displays the overall number of online/offline devices versus the total number of assigned phones.
        • Hover over the circle or a device type, then click Drill in to view the list of devices that are online or offline to display the display name of the devices, vendor/model, Mac address, category, etc.
      • Assigned Phones: Displays the total number of assigned phone devices versus the total number of hardware phones within the account.
        • Hover over the circle or a device type, then click Drill in to view the list of device types that are assigned or unassigned to display the display name of the devices, vendor/model, Mac address, category, etc.
      • Users with Phones: Display the percentage number of users with assigned phone devices versus the total number of phone users.
        • Hover over the circle or a device type, then click Drill in to view the list of users that are using a phone and display the display name of the devices, vendor/model, Mac address, category, etc.
      • HaaS Phones (visible only if using HaaS Phones): Display the share of device types that are HaaS being used.
        Note: This section is visible when using Zoom Phone Hardware as a Service (HaaS).
        • Hover over the circle or click the desired device type and display the name of the devices, vendor/model, Mac address, category, etc.
      • Zoom Phone Appliance: Display the percentage number of Zoom Phone Appliances that are online/offline, assigned/unassigned, and used as HaaS.
        • Hover over any circle and click Drill in for more detail.
  4. In the IP Phone Global Heatmap section, view the global heatmap for hardware phones and devices.
    1. In the top-right corner, click View list to view the phones and devices in a list.
      • Click View map to return to the global heatmap view.
    2. Under IP Phone Global Heatmap, click the Global dropdown to search for and select a location.
    3. View the list of Offline Devices.

View the Zoom Clients tab

After clicking the Zoom Clients tab, view the number of users logged in using Zoom clients.

  1. Access the Zoom Clients dashboard.
  2. View the Last Registration Status by Client Types charts details.
    1. Click the client type to drill down for further information.
    2. In the top-left corner, click the dropdown and select the client type.
    3. Search and filter the data by using the following actions:
      • In the search bar, enter the name or email of the user you want to see who is signed in to their clients.
      • In the top-right corner, click the dropdown and select the registration status that you want to filter.
    4. View the following information:
      • User & Common Area: The name and email address of the user logged in.
      • Client Type: Displays the Windows, Mac, Linux, iOS, Android, or Web/PWA client type that is used.
      • Registration Time: The last time the user logged into their client.
      • Registration IP: Public IP when the registration succeeded.
      • Registration Status: The registration result as being Succeeded or Failed.
        Note: A failed result will be indicated with the reason for the failure.
      • Registration Failure Code: Displays the registration failure code.
      • Registration failure alert in clients: Displays the failure alert in the client.
  3. Above the Number of User & Common Area section, select a date range for your view.
  4. In the Number of Users & Common Area chart, hover over the diagram to view the number of users using a specific type of client.
    Note: The client types are Windows, Mac, iOS, Android, Linux, and Web/PWA.
  5. (Optional) Under Registration Count for User & Common Area, use the following actions:
  6. Under Registration Count for User & Common Area, view the following information: