Making an outbound voice call using Zoom Contact Center
Zoom Contact Center agents can place an outbound voice call and associate the call with one of the queues they're a member of. You can also multitask while on an active voice engagement.
Prerequisites for making an outbound voice call
Note: You can be in the Ready or Not Ready status to make an outbound voice call.
How to make an outbound voice call
- Sign in to the Zoom desktop client.
- Click the Contact Center tab.
- Click the plus icon
then New Voice Call. - (Optional) Below the dial pad, select your caller ID and queue:
- Call a number using one of these methods:
-
Number pad: Dial a number using the on-screen or your keyboard number pad, then click the phone icon.
-
Copy and paste: Copy and paste a number in the text field, then click the phone icon
. -
Search contacts: Type a name or number above the dial pad to search address book contacts, Zoom Phone contacts, and Zoom Phone queues. Click a search result to make a call. If the contact has several phone numbers, click the right arrow icon
to view and select the number to call.
Notes:
-
Contacts search must be enabled by your admin to allow you to search Zoom Phone users and address book contacts
- Search results for Zoom Phone users will display users' Zoom profile picture, presence status, display name, and extension number.
- Search results for Zoom Contact Center agents will display agents’ Zoom profile name, Zoom Contact Center profile picture as set by the admin, and availability status. Admins can set a Zoom Contact Center profile picture and display name that's separate from their Zoom profile picture.
- Click-to-dial
- During the voice call, use in-call controls.
Your status will automatically change to Occupied.