Sharing individual Zoom Phone voicemails

Zoom Phone users can share a voicemail they own with an internal phone user, call queue, or shared line group in the same account. When sharing a voicemail, you're forwarding a copy of the voicemail to another user. If the user has different retention policies, their policy settings take effect for the shared voicemail.

Note: This feature is separate from sharing your entire voicemail inbox with other users in the same organization.

Requirements for sharing individual Zoom Phone voicemails

Contact Zoom Support to enable this feature.

Table of Contents

How to share an individual Zoom Phone voicemail

Windows | macOS | Linux

Follow these steps to play, download, or delete your voicemail messages.

  1. Sign in to the Zoom desktop app.
  2. Click the Phone tab .
  3. Click the Voicemail tab.
  4. Hover over a voicemail you want to share
  5. Click the ellipsis then click Share.
  6. Specify the following:
    • Share with: Specify who to forward the voicemail to. You can share it with an internal phone user, call queue, or shared line group in the same account.
    • Private: Select this checkbox to prevent the voicemail from being re-forwarded or downloaded. If this option is selected, you can't share the voicemail with an external number.
  7. Click Share.
Android | iOS
  1. Sign in to the Zoom app.
  2. Tap the Phone tab .
  3. Tap the Voicemail tab.
  4. Tap the ellipsis for the voicemail you want to share, then tap Share.
  5. Specify the following:
    • Share with: Specify who to forward the voicemail to. You can share it with an internal phone user, call queue, or shared line group in the same account.
    • Private: Enable this option to prevent the voicemail from being re-forwarded or downloaded. If this option is selected, you can't share the voicemail with an external number.
  6. Tap Share.

How to view shared voicemails

The phone user who received the shared voicemail can view the voicemail in the Zoom desktop app, mobile app, or web portal. The voicemail will have the label Shared by following by your display name so they know who shared the voicemail. The voicemail will also be marked as unread for the phone user.

If the voicemail was shared with a call queue or shared line group, only phone users with access to the extension's voicemail inbox will be able to view the shared voicemail.

If voicemail notifications are enabled for the phone user receiving the voicemail, they will get an email notification of the shared voicemail.