Using desk phone call control

Admins or phone users can enable or disable desktop app call control for desk phones. Call control allows users to perform desk phone call control actions from the Zoom Workplace desktop app, including making and accepting calls.

When using desk phone call control, the Zoom Workplace desktop app is used as a remote control to tell your desk phone what to do. The following call controls are supported. For example, if you make a call using the desktop app, the app acts as a controller so Zoom will make the call using the desk phone.

Requirements for using desk phone call control

• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan
• Account owner or admin with edit privileges
• Provisioned desk phone that supports call control from desktop client
• Provisioned desk phone is online
• Latest supported firmware installed on your desk phone
• Web Interface enabled in account-level desk phone settings

How to enable or disable desktop app call control

Admins or phone users have access to enable or disable call control. Admins can enable or disable it using policy settings or user settings; alternatively, phone users can enable or disable it using their own phone settings.

Notes:

• All three settings are at the desk phone settings level and sync with each other. For example, if an admin enables using the desk phone policy setting, it will be enabled in the other two locations.
• The policy setting doesn't need to be enabled by the admin in order for phone users to enable or disable their own setting.

Desk phone policy setting (admins)

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration then click Phone system followed by Phones & Devices.
4. Click the Assigned tab.
5. Click the display name of the phone or device you want to edit.
6. Click the Policy tab.
7. Click the Call Control from Zoom Desktop Client toggle to enable or disable it for the desk phone.

Phone user setting (admins)

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration then click Phone system followed by Users & Rooms.
4. Under the Users tab, click the name of the phone user you want to edit.
5. Click the User Settings tab.
6. In the Desk Phone(s) section, select or unselect the Allow Call Control From Client checkbox below the desk phone's display name.

Phone setting (phone user)

1. Sign in to the Zoom web portal
2. In the top-right corner, click your profile picture or initials, then click Settings.
3. In the side menu, click Zoom Phone.
4. Click the Settings tab.
5. In the Desk Phone(s) section, select or unselect the Allow Call Control From Client checkbox below the desk phone's display name.

How to manage desk phones with call control

Before you use call control, you need to use the desktop app to select the desk phones that are allowed to use call control.

1. Sign in to the Zoom Workplace desktop app.
2. Click your profile picture or initials then click Settings.
3. Click the Phone tab. 
4. Under Calling preferences, next to Call control actions, click Manage.
5. Select the check box for desk phones allowed to use desk phone call control. Alternatively, you can unselect the check box for desk phones not allowed to use call control.
6. Click Save.
7. Click Allow to confirm.
   Notes:
   • You will see a desk phone icon in the top-right corner below your profile picture. Hover over the icon to view the connection status.
   • Note: If you're using the Zoom Assistant, you will see the desk phone icon in your widget. When making or receiving calls using the widget, the desk phone will be used.

How to use desk phone call control from the Zoom Workplace desktop app

When using desk phone call control, the Zoom desktop app is used as a remote control to tell your desk phone what to do. The following call controls are supported. For example, if you make a call using the desktop app, the app acts as a controller so Zoom will make the call using the desk phone.

• Making a call
• Answering an incoming call
  Note: Both the Zoom Workplace desktop app and desk phone will notify you.
• Placing or resuming a call on hold
• Muting or unmuting a call
• Transferring a call
• Ending a call