Account owners and admins can enable or disable smart suggestions for workspace reservations. This feature makes it easier for users to find a workspace to book, instead of manually looking through the reservation map to find an available spot. Account owners and admins can also choose if they want suggestions for desks, rooms, or days of the week to come into the office. Additionally, they can select all the checkboxes or just the options that they want.

If enabled, users can click Smart Suggestions or select a timeframe and choose if they want to use the available workspace recommendations when reserving a workspace in the web portal. Workspace Reservation automatically recommends dates and desks for users to reserve a workspace.  Zoom will display labels on the map to point out recommended desks. Recommended desks are generally based on the workspaces that the user frequently reserves and workspaces that are near others in the user's same department. Users can accept the recommendation or select a different date or workspace.

Prerequisites for enabling or disabling desk recommendation

• Either a Zoom Workspace Reservation subscription, Zoom Rooms subscription, or Zoom Common Area Phone subscription
• Account owner or admin privileges

How to enable or disable desk recommendation

Account

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Workspaces Management then Workspaces.
3. Click Account Settings to enable this setting for the entire account.
4. Under Basic, click the Smart Suggestions toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. When enabled, select one or more options:
   • Day Suggestion: Enable suggestions for days for users to come into the office.
   • Desk Suggestion: Enable suggestions for users' desk reservations.