Viewing Feature Entitlement and Membership Reports
Zoom Phone Feature Entitlement and Membership Reports (previously named User Feature Entitlement Reports) allow account owners and admins to view phone users with access to certain features.
You can see a summary of phone users or see a list of specific phone users with access to these features. Learn more about enabling or disabling features from the list of Zoom Phone policy settings.
Note: Feature Entitlement and Membership reports are separate from the Zoom Phone usage reports.
Requirements for viewing user feature entitlement reports
- Business or Education account
- Account owner or admin privileges
- Zoom Phone license (any license that includes Zoom Phone Pro features)
- Zoom Phone Power Pack add-on
How to view user feature entitlement reports
- Sign in to the Zoom web portal.
- In the navigation menu, click Analytics & Reports.
- Click User Feature Entitlement Reports.
- Use these options to filter data:
- Key User Settings Percentages: Displays the percentage of total users in the account that have access to each feature. Click the ellipsis icon (...) to select more features to display.
- Site drop-down menu: If you have multiple sites, select the site to view data from a specific site.
- Export: Export data currently viewable in the table to a CSV file.
- Search by department / Search by cost center: If you have configured departments or cost centers, enter keywords to search by the assigned department or cost center.
Available data
The following information is available in user feature entitlement reports:
- Name: Profile display name and email of the phone user.
- Ext: Extension number of the phone user.
- Department / Cost Center (only visible if you configured departments or cost centers): Associated department or cost center of the phone user.
- Site (only visible if you have multiple sites): Associated site of the phone user.
- Visible features: