Viewing Feature Entitlement and Membership Reports

Zoom Phone Feature Entitlement and Membership Reports ( previously named User Feature Entitlement Reports) allow admins to view phone users with access to certain features.

You can see a summary of phone users or see a list of specific phone users with access to these features. To learn more about enabling or disabling features, see a list of Zoom Phone policy settings.

Note: Feature Entitlement and Membership reports are separate from the Zoom Phone usage reports.

This article covers:

Prerequisites for viewing user feature entitlement reports

How to view user feature entitlement reports

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Analytics & Reports.
  3. Click User Feature Entitlement Reports.
  4. Use these options to filter data:
    • Key User Settings Percentages: Displays the percentage of total users in the account that have access to each feature. Click the ellipsis icon (...) to select more features to display.
    • Site drop-down menu: If you have multiple sites, select the site to only view data from a specific site.
    • Export: Export data currently viewable in the table to a CSV file.
    • Search by department / Search by cost center: If you've configure departments or cost centers, enter keywords to search by the assigned department or cost center.

Available data

The following information is available in user feature entitlement reports: