Admins can obtain phone numbers and assign them as entry points for voice or SMS flows. You can assign the same phone number as the entry point to one voice flow and one SMS flow. This allows consumers to call or text the same phone number to reach either flow.
You can also assign phone numbers for dialing into a video engagement or making an outbound SMS.
You will see the following information for each Zoom Contact phone numbers:
After obtaining a phone number, you can enable SMS for it to allow receiving and sending SMS. You can also disable SMS if you only want the number for voice engagements.
After obtaining a phone number, you can assign/add as an entry for a voice or SMS flow. Alternatively, you can add a phone number as an entry point using the Flows page or flow editor.