Contact center admins can add content to the asset library. The asset library allows you to upload images, video, and audio for use in other Zoom Contact Center features. For example, you can upload an audio greeting and assign it a Send Media widget so that it plays before routing to a voicemail inbox.
Sign in to the Zoom web portal as an admin or another role with the privilege to edit asset library settings.
In the navigation menu, click Contact Center Management then Asset Library. You will see the following information:
Name: The internal display name of the asset.
Description: The internal description of the asset.
Modified by: The display name of the last user to modify the asset.
Last Modified: The associated date and time that the asset was last edited.
Used in: The queues, flows, inboxes, preferences, or Waiting Rooms the asset is currently used in.
Languages (only applies to audio assets): The languages assigned to audio files. Each audio asset can contain multiple audio files for different languages. You can set the engagement language to play corresponding audio file for consumers.
How to add or edit assets
Sign in to the Zoom web portal as an admin or another role with the privilege to edit asset library settings.
In the navigation menu, click Contact Center Management then Asset Library.
Click Add Asset.
Specify the following:
Name: Enter an internal display name for the asset.
Description (Optional): Enter an internal description for the asset.
Select the asset type from the dropdown menu:
How to archive assets
You can archive assets to move them an Archived state, where you can restore them to the asset library for up to 30 days. Archived assets will be permanently deleted after 30 days.
Note: You can't archive assets that are currently in use. When attempting to delete, you will see a pop-up notification that lists where the asset is used.
Sign in to the Zoom web portal as an admin or another role with the privilege to edit asset library settings.
In the navigation menu, click Contact Center Management then Asset Library.
Follow one of these methods to delete:
To archive multiple assets at a time, select the check boxes to select assets, then click Archive at the top of the table.
To archive a single asset, click the ellipses icon in the last column, then click Archive.
How to restore or permanently delete assets
You can permanently delete assets that have been archived.
Sign in to the Zoom web portal as an admin or another role with the privilege to edit asset library settings.
In the navigation menu, click Contact Center Management then Asset Library.
Click the Archive tab.
Follow one of these methods to delete:
To restore or delete multiple assets at a time, select the check boxes to select assets, then click Restore to Library or Delete Permanently at the top of the table.
To restore or delete a single asset, click the ellipses icon in the last column, then click Restore to Library or Delete Permanently.