Managing Zoom Contact Center inboxes

Admins can create inboxes that allow consumers to leave voicemail messages. After adding an inbox, you can change inbox settings to grant access to certain queue members, and route to the inbox using the flow editor. Each voicemail message can be up to 5 minutes in length.

This article covers:

• How to add an inbox
• How to delete an inbox

Prerequisites for managing inboxes

• Account owner or admin privileges
• Pro, Business, or Education account
• Zoom Contact Center license

How to add an inbox

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Contact Center Management then Inbox.
3. Click Add.
4. Specify the following information:
   • Name: Enter a display name to help identify the inbox.
   • Description (Optional): Enter an internal description for the inbox.
5. Click Save.
   The new inbox will be added to the Inbox page.
6. (Optional) Click the display name of the new inbox to change its settings.

How to delete an inbox

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Contact Center Management then Inbox.
3. Select the check boxes to choose inboxes to delete.
4. At the top of the table, click Delete.