Managing Zoom Contact Center inboxes

Admins can create inboxes that allow consumers to leave voicemail messages. After adding an inbox, you can change inbox settings to grant access to certain queue members, and route to the inbox using the flow editor. Each voicemail message can be up to 5 minutes in length.

Requirements for managing inboxes

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Contact Center license

How to add an inbox

1. Sign in to the Zoom web portal as an admin with the privilege to edit inbox settings.
2. In the navigation menu, click Contact Center Management then Inbox.
3. Click Add Inbox.
4. Specify the following information:
   • Name: Enter a display name to help identify the inbox.
   • Description (Optional): Enter an internal description for the inbox.
5. Click Save.
   The new inbox will be added to the Inbox page.
6. (Optional) Click the display name of the new inbox to change its settings.

How to delete an inbox

1. Sign in to the Zoom web portal as an admin with the privilege to edit inbox settings.
2. In the navigation menu, click Contact Center Management then Inbox.
3. To the right of the inbox you want to delete, click the ellipsis icon then Delete.
4. Alternatively, to delete multiple inboxes:
   • Select the checkbox next to each inbox name.
   • At the top of the table, click Delete Selected (X).