Opting in or out of Zoom Contact Center queues

Zoom Contact Center agents can enable or disable inbound notifications for individual queues you’re a member of. This is also known as opting in or out of a queue.

For example, if you’re a member of the billing and customer service queue, you can disable notifications from the billing status while still receiving notifications from the customer service queue.

Requirements for enabling or disabling queue notifications

Note: Zoom Contact Center no longer supports devices running on Windows 32‑bit operating systems or 32‑bit browsers. To continue using Zoom Contact Center features, users must upgrade to a 64‑bit operating system and a 64‑bit browser.

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How to enable or disable inbound notifications for specific queues

Note: Admins can see if you've enabled or disabled this, and change whether you've to enable or disable inbound notification calls from your queues.

Desktop app
  1. Sign in to the Zoom desktop app.
  2. Click the Contact Center tab.
  3. In the status drop-down menu located in the bottom-left corner, click the toggle next to a queue name to enable or disable inbound notifications from that queue.
    If enabled by your admin, you will have to select a reason for opting out of the call queue.
Mobile app
  1. Sign in to the Zoom mobile app.
  2. Tap the Contact Center tab.
  3. Tap the Contact Center icon.
  4. Under Queues, tap the toggle next to a queue name to enable or disable inbound notifications from that queue.
    If enabled by your admin, you will have to select a reason for opting out of the call queue.