Zoom Contact Center agents can enable or disable inbound notifications for individual queues you’re a member of. This is also known as opting in or out of a queue.
You can only set this in the desktop client. For example, if you’re a member of the billing and customer service queue, you can disable notifications from the billing status while still receiving notifications from the customer service queue.
Note: Admins can see if you've enabled or disabled this, and change whether you've to enable or disable inbound notification calls from your queues.
If enabled by your admin, you will have to select a reason for opting out of the call queue.