Managing Zoom Contact Center users

Zoom Contact Center admins can assign or remove Zoom Contact Center licenses to existing Zoom users. After adding users, you can change users' settings.

Requirements for managing Zoom Contact Center users

Table of Contents

How to add a user to Zoom Contact Center

You can add an existing user in the Zoom account to Zoom Contact Center.

Notes:

  1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit user settings.
  2. In the navigation menu, click Contact Center Management then Users.
  3. Click Add User.
  4. (Optional) Search for and select a pre-configured user settings template, then apply it to the user. Templates support roles, packages, queues, skills, and other user attributes.
  5. If no template is used, configure the user’s settings manually.
    Note: Some settings are only available after you've added the user, and you're changing user settings.
  6. Click Save.
    Users will receive an email notification.

How to edit or remove existing Zoom Contact Center users

  1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit user settings.
  2. In the navigation menu, click Contact Center Management then Users.
  3. Use the following options to search or filter users.
  4. Locate a user you want to edit, then select the checkbox to the left of the user name.
  5. Click the Edit Settings button at the top of the table to change user settings, or click the Remove button to remove the Zoom Contact Center license from the user.
    Note: To remove several users at once, select the check boxes beside the Name column, then click Remove at the top of the table.