Changing Zoom Contact Center account settings

The Preferences page allows Zoom Contact Center admins to change account-level settings that affect the agent and consumer experience.

This article covers:

Prerequisites for changing account-level settings

How to change account settings

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Contact Center Management then Preferences.
  3. Change the following settings.

Account tab

General Settings section

Agent Status and Experience section

Consumer Experience section

Messaging Engagements section

Voice and Video Engagements section

Performance section

Privacy and Data Retention section

Regions tab

Manage regions for voice.

Entry ID tab

Manage entry IDs for video flows.

Variables tab

Manage custom variables.