Recording a video greeting or videomail

Phone users can record a video greeting that is played for missed inbound calls from other Zoom Phone users in the same account. These users can then leave a videomail message that can be played back.

For calls on hold, learn how to record greetings for voicemails or audio.

Requirements for recording a video greeting or videomail

Table of Contents

How to record a video greeting

Windows | macOS | Linux
  1. Sign in to the Zoom desktop app.
  2. Click your profile picture then click Settings.
  3. Click the Phone tab.
  4. Under Greeting & voicemail, to the right of Videomail greeting, do one the following actions:
    • If there isn't an existing video greeting, click Record.
    • If there's an existing video greeting, click View Video Greeting.
  5. Click one of these options:
    • If there isn't an existing video greeting:
      • (Optional) : In the top-right corner of your video greeting window, click the picture icon , then select an image to use as a background for your video greeting.
        Note: Currently, this feature is available by request only. Your admin can contact Zoom Support to enable this feature for your account.
      • Close: Close the video greeting window.
      • Record: Start recording a video greeting. Click Stop Recording to stop and save the recording.
    • If there's an existing video greeting:
      • (Optional): In the top-right corner of your video greeting window, click the picture icon , then select an image to use as a background for your video greeting.
        Note: Currently, this feature is available by request only. Your admin can contact Zoom Support to enable this feature for your account.
      • Close: Close the video greeting window.
      • Done: Close the video greeting window.
      • Retake: Start recording a new video greeting that will replace the existing one. Click Stop Recording to stop and save the recording.
  6. (Optional) If there's an existing video greeting, click the trash icon to delete the existing video greeting. If a confirmation window appears, click Delete.
Android | iOS
  1. Sign in to the mobile app.
  2. At the top of the screen, tap your initials or profile picture.
  3. Tap Settings.
  4. Tap Phone.
  5. In the Video Greeting section, do one of the following actions:
    • If there isn't an existing video greeting, tap Record.
    • If there's an existing video greeting, tap View Video Greeting.
  6. Tap one of these options:
    • If there isn't an existing video greeting:
      • Close: Close the video greeting page.
      • Record: Start recording a video greeting. Tap Stop Recording to stop and save the recording.
      • Switch: Switch between your mobile device's front-facing or back-facing camera.
    • If there's an existing video greeting:
      • Close: Close the video greeting window.
      • Retake: Start recording a new video greeting that will replace the existing one. Tap Stop Recording to stop and save the recording.
  7. (Optional) If there's an existing video greeting, tap Delete to delete the existing video greeting. If a confirmation window appears, tap Delete.

How to record a videomail

  1. Call another phone user in the same account.
  2. If the call is routed to their videomail, their video greeting will play. Click or tap Record Videomail to leave a videomail for the phone user.
    Notes: