Phone users can record a video greeting that is played for missed inbound calls from other Zoom Phone users in the same account. These users can then leave a videomail message that can be played back.
To record greetings for voicemails or audio for calls on hold, follow these instructions.
Requirements for recording a video greeting or videomail
Zoom desktop app for Windows, macOS, or Linux, 5.5.0 or higher
Zoom mobile app for iOS or Android, 5.9.0 or higher
Zoom Phone license
Policy setting for voicemail and videomail enabled at the account/site and user level by your admin Note: The videomail option is disabled by default. This needs to be enabled for users to record a video greeting, or leave videomail for other phone users in the account.
If the call is routed to their videomail, their video greeting will play. Click or tap Record Videomail to leave a videomail for the phone user. Notes:
If you don't choose any of the options, the voicemail recording will start automatically after a 5-second wait.
You can also click Record Voicemail to leave a regular audio message for the phone user.