Recording a video greeting or videomail Phone users can record a video greeting that is played for missed inbound calls from other Zoom Phone users in the same account. These users can then leave a videomail message that can be played back.
For calls on hold, learn how to record greetings for voicemails or audio .
Requirements for recording a video greeting or videomail
Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan Zoom Workplace desktop app for Windows, macOS, or Linux: Global minimum version or higher Zoom Workplace mobile app for iOS or Android: Global minimum version or higher Policy setting for voicemail and videomail enabled at the account/site and user level by your adminNote : The videomail option is disabled by default. This needs to be enabled for users to record a video greeting or leave a voicemail for other phone users in the account.How to record a video greeting
Windows | macOS | Linux
Sign in to the Zoom Workplace desktop app. Click your profile picture or initials then click Settings . Click the Phone tab. Under Voicemail and forwarding , to the right of Videomail greeting , do one the following actions:
If there isn't an existing video greeting, click Record . If there's an existing video greeting, click Manage greeting . Click one of these options:
If there isn't an existing video greeting:
(Optional) Note : Currently, this feature is available by request only. Your admin can contact Zoom Support to enable this feature for your account.Close : Close the video greeting window.Record : Start recording a video greeting. Click Stop Recording to stop and save the recording. If there's an existing video greeting:
(Optional) Note : Currently, this feature is available by request only. Your admin can contact Zoom Support to enable this feature for your account.Close : Close the video greeting window.Done : Close the video greeting window.Retake : Start recording a new video greeting that will replace the existing one. Click Stop Recording to stop and save the recording. (Optional) If there's an existing video greeting, click the trash icon Delete .
Android | iOS
Sign in to the Zoom Workplace mobile app. At the top of the screen, tap your initials or profile picture. Tap Settings . Tap Phone . In the Video Greeting section, do one of the following actions:
If there isn't an existing video greeting, tap Record . If there's an existing video greeting, tap View video greeting . Tap one of these options:
If there isn't an existing video greeting:
Close : Close the video greeting page.Record : Start recording a video greeting. Tap Stop Recording to stop and save the recording.Switch : Switch between your mobile device's front-facing or back-facing camera. If there's an existing video greeting:Close : Close the video greeting window.Retake : Start recording a new video greeting that will replace the existing one. Tap Stop Recording to stop and save the recording. (Optional) If there's an existing video greeting, tap Delete to delete the existing video greeting. If a confirmation window appears, tap Delete .
How to record a videomail
Call another phone user in the same account.If the call is routed to their videomail, their video greeting will play. Click or tap Record Videomail to leave a videomail for the phone user. Notes :
If you don't choose any of the options, the voicemail recording will start automatically after a 5-second wait. You can also click Record Voicemail to leave a regular audio message for the phone user. You can't leave a videomail if you're currently in a Zoom meeting while making the call .