Resolving OnZoom payment issues

There could be various reasons why your bank or financial institution declined your charge, and most of them are easy to resolve. 

This article covers:

Payment method declined

Check to make sure you entered the correct payment information for:

If all the information was entered correctly, you can retry your payment method.

Contact your bank or card issuer

If you're getting a general decline error when you try to pay, we recommend reaching out to your bank or credit card company for more information. Inform them of the amount and when you tried to make the charge so they can let the transaction go through.

Price is higher than expected

There are a few reasons you may be seeing a charge that is more than you expected.

I’m unable to type in my card details

When updating your card on file, if the required fields remain blank when you try to type in your details, please try the following recommendations before attempting to submit your information again.