Zoom Events is a versatile platform that allows you to create a variety of engaging virtual experiences for attendees will love. You can manage your own branded event hub, track ticketing and registration, control user access from one dashboard, and allow networking during your Zoom Events.

Zoom Events hosts can easily create and host events, whether internal or external events. This platform is useful for businesses, organizations, and enterprises—both large and small—to reach out and engage with their attendees.

This article covers:

• How to get started with the Organizer Mode and Attendee Mode
  • Organizer Mode
  • Attendee Mode
• How to get started with billing and payments
  • Add a payments account to your Zoom Events Hub
  • Add billing information
• How to get started with hosting Zoom Events
  
  • Create and manage a Zoom Events hub
  • Create a Zoom Event
  • Start events
  • Use registration management
  • Cancel and refund a Zoom Event

Prerequisites for Zoom Events hosts

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

How to get started with the Organizer Mode and Attendee Mode

As a host, you can switch between Organizer Mode and Attendee Mode.

Note: Only users with a Zoom Events license can switch to Organizer Mode.

Organizer Mode

The Organizer Mode provides an easy-to-understand site to help you create events with features and functionalities specific to your experience as a host. When you sign in to Zoom Events, you will always land on your event organizer page under Across Hubs.
Note: You can use Across Hubs if you are the hub owner or hub host of the active hubs. Under Across Hubs, it shows the aggregated event listing and recording listing with the hub column.

• In the left navigation menu, click the top dropdown arrow  and select Across Hubs. In the left navigation menu, you have the following features/functionalities:
  • Events: View and manage all your created events, which are organized into Upcoming, Drafts, and Past tabs.
    • Create Event: Create a Zoom Event.
  • Recordings: View and manage all your events’ recordings.
• In the left navigation menu, click the top dropdown arrow  and select the hub you want to manage. In the left navigation menu, you have the following features/functionalities: 
  • Default hub (or selected hub): Click the hub dropdown menu to do the following actions:
    
    • Select other hubs to access from the dropdown menu.
    • Under your default hub or the hub that you selected from the dropdown menu, view and manage your hub’s following pages:
      • Hub Summary
      • Events
      • Resources
        • Recordings (Hub on-demand recordings)
        • Content Library
      • Team
      • Profile
      • Settings
        • Billing 
          • Payout Methods (Stripe or PayPal)
          • Billing Information
          • Cancellation
        • Business Information
        • Settings
• In the top right corner of the screen, click your profile picture to do the following actions:
  
  • Manage profile (Host Profile)
  • Language: Change your language preference. The Zoom Events host experience is localized in French, German, Japanese, Korean, Spanish, and Indonesian. 
    • After clicking Language, select the language that you want, then click Save.
  • Switch to Attendee Mode
  • Notifications (Notification Center)
  • Attendee Payments & Billing
  • Support
  • Training and Enablement Hub
  • Sign Out

Attendee Mode

Top navigation menu

As a host, you can switch to Attendee Mode to use an attendee-specific Zoom Events site and experience Zoom Events from the attendee perspective. This mode provides an organized event browsing experience for attendees. Additionally, users who do not have a Zoom Events license will be automatically set to Attendee Mode and cannot switch to Organizer Mode.

After you switch to Attendee Mode, you will be directed to the Events Portal when you first sign in to Zoom Events. The top navigation menu will display the Events Portal and Hubs tab. 

When you click the Hubs tab, it will show the Recent and Following tabs in the dropdown. The Recent tab displays hubs you recently engaged with. The Following tab displays the hubs that you’re following.

Attendee profile picture menu

When you click your profile picture, you can do the following actions:

• Tickets: This page displays all your tickets, which are organized into Upcoming, Past, Orders, and Favorites tabs.
  • Upcoming: Displays the upcoming events that you registered for.
  • Past: Displays the past events that you registered for.
  • Orders: Displays all your orders.
    • The following order information is displayed:
      • Event Name
      • Tickets: Displays the number of registered tickets.
      • Total Paid: Displays how much you paid for your ticket.
      • Order Time: Displays the date/time that you purchased the ticket.
      • If you canceled your order, the Order Canceled status will be displayed.
    • You can filter your orders. Click the All Orders dropdown menu, then choose to filter your orders by All Orders or Order Refunds.
    • To the right of an order, click the ellipses  then click the following actions:
      • View Details: Displays all the event ticket details.
      • Cancel Order: You can cancel your order within the cancellation period allowed by the host. In the verification dialog box, click Yes, Cancel Order to confirm.
        Note: This action cannot be undone.
  • Favorites: Displays your favorite events.
• Favorites: This will take you to the Favorites tab on the Tickets page, where your favorite events are displayed.
• Manage Profile: Update your profile card to present the most current information about yourself to other attendees who want to connect with you, in addition to keeping the connections you've added and/or accepted up-to-date with your information.
• Language: Change your language preference. The Zoom Events attendee experience is localized in French, German, and Japanese.
  • After clicking Language, select the language that you want, then click Save.
• Notifications (Notification Center)
• Attendee Payments & Billing
• Sign Out

Learn more about getting started as a Zoom Events attendee.

How to get started with billing and payments

Add a payments account to your Zoom Events hub

Hosts can publish paid events only if their hub has a payments account added to it. If a payments account is not added, then hosts can only publish free events. 

To sell paid tickets to your Zoom Events, you will need to link a payment account for processing ticket transactions and payouts.

1. Sign in to Zoom Events.
2. In the left navigation menu, click the top dropdown arrow  and select the hub you want to manage.
3. In the navigation menu, click Settings, then click Billing.
4. Click the Payout Methods tab.
5. Select the payment platform (Stripe or PayPal) your hub will use to process transactions and click Link New Account. 
6. Follow the steps to link a Stripe or PayPal account to your Zoom Events hub.

Add billing information

1. Sign in to Zoom Events.
2. In the left navigation menu, click the top dropdown arrow  and select the hub you want to manage.
3. In the navigation menu, click Settings, then click Billing.
4. Click the Billing Information tab.
5. Under the Billing Address section, enter your billing address and tax information.
6. Click Save.

How to get started with hosting Zoom Events

Create and manage a Zoom Events hub

A Zoom Events hub is a collection of upcoming, current, and past events that are created by a group of hosts. Hubs are ideal to separate events related to a specific subject. As a Zoom Events license holder, you can create hubs.

A Zoom Events Unlimited license or Zoom Events Pay Per Attendee plan is required to set up a Zoom Events hub. If you are not a Zoom Events license holder, please contact your Zoom account's admin.

After you create a hub using a Zoom Events Unlimited license or Pay Per Attendee license, you can manage your hub's event listing profile, event organizers, on-demand recordings, and more. You can also track your hub's analytics for your upcoming and past events. Additionally, you can manage your payments and billing information and set cancellation policies for your hub.

Create a Zoom Event

The multiple sessions format allows for multi-day events scheduled with multiple meeting or webinar sessions that can run concurrently. 

The single-session event format allows for a single-day (one-time) event that contains a single-session meeting or webinar.

The recurring series event format is where meetings or webinars are scheduled to run linearly on a recurring basis.

Attendees will have access to an enhanced lobby with chat capabilities, sponsor networking, and booths.

Learn more about creating a Zoom Event.

Notes:

• Hosts can also choose to create simulive webinars in Zoom Events, which allows you to share pre-recorded content in a webinar session that starts automatically at the scheduled time. Learn more about hosting simulive webinars in Zoom Events.
• When account owners and admins disable and lock web portal settings that affect core features in Zoom Events (i.e., polls, webinar resources, etc.), those features will be greyed out and display the lock icon . The host can hover their mouse over the locked feature and view the message that they cannot use that feature because it has been disabled and locked by an admin.

Start events

Hub owners and hub hosts can start an event.

Note: If the host's Zoom Events license is expired, revoked, or reassigned, they will lose their host privileges, such as starting an event. Hosts will have a 168-hour (7-day) grace period to have a Zoom Events license assigned to them.

1. Sign in to Zoom Events.
2. In the left navigation menu, click the top dropdown arrow  and select Across Hubs.
3. In the left navigation menu, click Events.
4. Click the Upcoming tab.
5. To the right of the event you want to start, click Start (for recurring series events) or Join Lobby (for multiple sessions events).
   1. After you click Join Lobby, click the Sessions tab.
   2. Find the session you want to start, then click Start.

Use registration management

Zoom Events registrant management provides a single location for the event organizer to easily manage their registrants and event registration, helping them create successful events.

Learn more about Zoom Events registration management.

Cancel and refund a Zoom Events

Hosts can cancel a live event from the Events page, resulting in sessions ending immediately and the canceled event being removed from the web portal.

Additionally, attendees will see a message that the event was canceled followed by an email notification that informs them the event has been canceled and they will receive a full refund if the canceled event was a paid event.

Learn more about canceling and refunding a Zoom Event.