QSC Q-Sys camera resolution in Zoom Rooms

If you are experience low resolution issues with a QSC camera in a Zoom Room, please follow this guide. The QSC Q-Sys camera will default to Stream 2 on any Core-connected Zoom Room via USB for video. Stream 2 is meant to be used as a preview stream for different use cases, such as a touch panel view or multiviewer, and is not meant to be used as the main stream. The second stream must be disabled to allow the Zoom Room to receive Stream 1, which provides 1920x1080 / 60hz.

Prerequisites for troubleshooting QSC Q-Sys resolution issues in Zoom Rooms

How to troubleshoot QSC Q-Sys camera resolution issues in Zoom Rooms

  1. In Q-Sys Designer, open the Configurator and launch the Core Manager for the USB-connected core. This will open Core Manager in a web browser.
  2. Click Video on the left panel, select Cameras, then click Edit. q-sys-camera-select.png
  3. Click the drop down menu for IP Stream 2 and select None. q-sys-ip-stream.png