Zoom Phone SMS allows you to send and receive text messages (SMS) using the Zoom desktop app, mobile app, or Zoom Web App. You can also use SMS with a call queue or auto receptionist, or use the SMS auto responder.
Notes:
SMS has the following limitations:
Note: When sending an SMS or group text to emergency phone numbers in the US and Canada, you'll get an error message indicating that texting emergency services isn't possible. Instead, you'll be prompted to call those numbers. The system will initiate calls to these emergency phone numbers automatically after a 10-second countdown unless you opt to cancel the call.
While composing a new SMS or replying to an existing conversation, you can use these features:
Note: Users can monitor the delivery status of their SMS messages across all supported countries for both direct line and team SMS communications. The system displays two status indicators: Sent when the message leaves the Zoom platform, and Delivered when successfully received by the recipient.