Hosts can easily create, list, and monetize events on OnZoom where new audiences can find them. Events can be free, paid, or a hybrid with both free and paid tickets available for registration. Hosts can use Zoom’s platform to engage with Attendees during live events.
This article covers:
Hosts can create a single event or an event series. Events can be free, paid, or a hybrid of both free and paid tickets. Paid events must have a ticket price of at least $1.00. Paid events cannot be created more than 28 days prior to the event date.
Depending on the type of event you plan on hosting, investing with one of the OnZoom hardware partners can elevate your sessions. For the best video quality for events where you will be moving around (e.g., a workout class, technical demonstration, or field trip), it will be best to have the necessary video hardware to support your event. For music or audio-focused events, our hardware partners with Zoom-compatible mics will help you to provide the best audio quality.
OnZoom’s hardware partners are:
For increased event security, we recommend running your event with the default settings in place when creating an event.
Enabling security options may enhance the quality of the event (e.g., eliminating background noise from Attendees) and give you more control as a Host (e.g., reducing interruptions), but the event may be less interactive.
Under Advanced Options, you can enable the following event options when creating an event:
Hosts can schedule private events that are invite-only and can choose to not place these events in the OnZoom event directory.
If private tickets are the only ticket type available for an event, OnZoom users who are not placed on a private event's guest list by the Event Host or are not signed in will not be allowed to register for that event.
For events where the Host has made both private and public tickets available for purchase, registration will be available from the event page.
When an OnZoom user registers for an event that has both private and public tickets, only the tickets made available to the public will be shown. Private tickets will not be shown to OnZoom users who are not on the guest list.
Note: Additional users can be added to the guest list before the event starts and at any time during the event.
To track ticket sales for an upcoming event:
To view the ticket sales for an event that has already ended:
To view the orders for a specific event:
To view and approve the refund requests for a specific event:
Note: OnZoom provides Registrant information, such as their email address, only if the registrant opts into allowing OnZoom to share contact info with the event Host. Hosts can see a list of the event's registrants by clicking View Event Summary.
Hosts can edit their drafted and published events by clicking the Manage tab, then clicking Events.
For OnZoom events, the date, time, ticket-sale window, and cancellation policy can be edited at any point before the sale of a ticket. Once a ticket has been sold, only the event's copy and images, in addition to adding new ticket types, can be edited. For private tickets with invitees, the Host can edit the ticket type to include more invitees after the event has been published.
If a Host needs to change an event's date, time, or cancellation policy after a ticket has been sold, the Host must cancel the event, refund the purchased tickets, and re-list the revised event.
Hosts can duplicate a drafted event, published event, or a past event.
To duplicate an event:
Hosts can cancel upcoming events. If a Host cancels a paid event, the cost of the ticket for the event will be automatically refunded to registrants.
Note: PayPal and/or Stripe's transaction fees may not be refunded and may be deducted from the Host's PayPal business or Stripe account pursuant to your agreement with PayPal and/or Stripe.
To cancel an event:
You can only delete an event if it has not been published. Once an event draft has been published, the event is live, and, therefore, can only be canceled.
To delete an event draft:
Note: Ensure that the email address you use to create your PayPal business and/or Stripe account matches the email address that you use to sign up with Zoom and OnZoom.
Note: Refunds are only available for paid events.
You can set the order-cancellation policy that is applied to their events—by default— at the account level. The cancellation policy can be modified while creating an individual event.
The default cancellation policy allows Attendees to receive a full refund if they cancel their ticket at least 1 hour before the start of the event. The alternative option is to not accept any ticket cancellations.
If a refund request fails to process, you will receive notices to add funds to the PayPal business or Stripe account linked to your OnZoom account, and to retry the refund transaction. Your Host privileges will be restricted until the refund request successfully processes. You will be able to host events that are scheduled to go live during this time, but the ability to sell additional tickets for these events will be closed.
Your Host privileges will be suspended if the refund process fails after 7 days from the date of the initial refund request. To reactivate your Host privileges, make sure your PayPal business and/or Stripe account has sufficient funds and contact Zoom Support.
Payouts and fees are determined by whether you use PayPal's or Stripe's services.
You will receive an error message from PayPal—caused by one of two things— when you initiate a ticket refund or comp a ticket:
IPN is a PayPal feature that sends messages about payments (and other transactional events) directly from PayPal to your websites' back-end systems.
To disable PayPal IPN messages:
Eligible Hosts can apply for tax exemption through the Zoom Tax Exemption form during the onboarding process or by going to Tax Settings under the Billing section in the Host Dashboard. If the application is accepted, sales tax will not be collected from the tickets purchased by Attendees for paid events.
Hosts can enable and create a fundraiser for their event so that it goes live on the event page once it is published. It will be accessible from the Attendee ticket dashboard for upcoming and past events. 100% of the funds raised go to the selected nonprofit 501(c)(3). Zoom will cover all transaction costs.
If an event is flagged by Zoom or is reported by another user, Zoom’s Trust and Safety Team may take up to 72 hours to complete its review.