| Feature | Auto receptionists | Call queues | Shared line groups |
|---|---|---|---|
| Assign direct numbers | ✔ | ✔ | ✔ |
| Phone users or common area phones as members | NA | ✔ | ✔ |
| Maximum membership | NA | 50 |
10 (see note A) |
| Add members that belong to another site (if multiple sites enabled) | NA | ✔ | ✔ |
| Phone users can use direct numbers as their outbound caller ID number (client or app) | ✔ | ✔ (members only) | ✔ (members only) |
| Phone users can customize line key settings to use direct numbers as outbound caller ID number (desk phones) | ✔ | ✔ (members only) | ✔ (members only) |
| Direct numbers appear as a separate line on desk phones | ✔ (members only) | ||
| Multiple call distribution methods (for example: simultaneous, sequential, rotating) | ✔ | only simultaneous | |
| Greeting prompt before routing | ✔ |
✔ (see note B) | |
| Custom business, closed, or holiday hours for routing rules | ✔ | ✔ | ✔ |
| Route to phone user | ✔ | ✔ | ✔ |
| Route to common area phone | ✔ | ✔ | ✔ |
| Route to auto receptionist | ✔ | ✔ | ✔ |
| Route to call queue | ✔ | ✔ | ✔ |
| Route to dedicated voicemail inbox with voicemail greeting | ✔ | ✔ | ✔ |
| Route to another extension's voicemail inbox (phone user, auto receptionist, call queue, or shared line group) | ✔ | ✔ | |
| Route to custom audio message | ✔ | ||
| Route to Zoom Rooms with a Zoom Phone license | ✔ | ✔ | ✔ |
| Route to external contact | ✔ | ✔ | ✔ |
| Dedicated voicemail inbox | ✔ | ✔ | ✔ |
| Share voicemail inbox with phone users | ✔ | ✔ | ✔ |
| Automatic call recording assigned directly to the extension | ✔ | ||
| Assign another phone user to manage settings | ✔ | ✔ | |
| Enable call monitoring | ✔ | ✔ |