Requesting Zoom Phone and Zoom Contact Center numbers
Zoom Phone offers native phone numbers globally through a self-service process via the Zoom web portal.
Notes:
- View a list of requirements by country and coverage.
- Application for the Business Address verification guide is available here.
- If you are attempting to move over your existing phone number to Zoom Phone, see our articles on porting phone numbers.
- If you are attempting to request a vanity toll-free number, click here.
- If you are attempting to order sequential numbers, ensure you have selected the Advanced option once attempting to add phone numbers to see available options. See the steps to obtain phone numbers for more information.
- Zoom does not support Vanity (specific combination of numbers) for local DID numbers and will only provide available numbers in the desired country and city.
Requirements for a new number request
- Account owner or admin permissions
- Zoom Phone and Zoom Contact Center licenses equal to or greater than the required number of phone numbers
- Completed the initial account setup
How to request a phone number
- Sign in to the Zoom web portal.
- In the navigation menu, click Number Management, then Phone Numbers.
- At the top of the page, click Add Number, then click Get Number.
- Enter the required information:
- Product: Phone or Contact Center
- Country/Region: Select the country or region to search for available phone numbers.
Notes:
- If the target country is not available, check your phone licenses or if you have an approved business address.
- Some countries require additional documents to proceed. Click here to add a business address.
- Select the type of phone number you want to obtain. Refer here to check various number types per country.
- State/Province/Territory: Select the state, province, or territory from the drop-down menu to view associated area codes.
- Area Code - City: Enter an area code or city to search area codes or cities in the selected state/province/territory. Alternatively, select an area code or city using the dropdown menu.
- (Optional) Click More Options to use the following advanced search features:
- Check Sequential to sort available numbers sequentially.
- Check PCIPAL only to select PCIPAL-enabled numbers (if applicable).
- Use the text box beside the area code to search available numbers by prefix.
Note: The prefix contains numbers after the area code.
- Click Search.
Notes:
- If there are no numbers available, please click Create ticket at the bottom of the page. Learn more about how to create a ticket guide.
- Zoom will try to fulfill your order within the quoted lead times.
- Select the phone numbers you want to obtain or click the Select All check box to select all phone numbers in the search results.
Note: Only 100 numbers will be displayed at a time during your selection. - Click Continue.
- Select the Site and the Business address & Documents.
Note: If the business address is blank and you have an approved business address, refresh the page or type the address to use the search function. - Click Done.
How to request a phone number when directed through ticketing
The Create ticket button will appear if no phone numbers are available through self-service or in countries that only allow a by-order basis.
Once you are on this page, enter the following information:
Note: Some countries require documentation and a valid address to order new numbers.
- Quantity: Quantities of numbers you would like to order.
- (Optional) Notes: Type any special requests or instructions.
- Select Business Address & Documents
- Notes:
- This page also serves as the KYC (Know Your Customer) page of Zoom.
- Some countries require documentation; this page cannot be bypassed.
- If the business address is blank and you have an approved business address, refresh the page or type the address to use the search function.
- Click Done.
- A ticket has been created on your behalf, and this will be processed in the order it was received.
Frequently asked questions about requesting Zoom Phone and Zoom Contact Center numbers
How long will it take to get my new numbers?
Lead time is country-dependent and is also subject to availability. Click here to know our lead times per country.
The country is not available in the selection. What should I do?
The selection is dependent on your phone license availability. Please check if you have available licenses or contact our sales team for more information.
Why do I need to provide documentation?
Global telecoms must undertake Know Your Customer (KYC) procedures and obtain documentation from customers seeking to procure phone numbers. This also ensures Zoom remains compliant with international regulations. Click here to know the documentation requirements per country.
How will I be contacted after I submit my order?
After submission, a ticket will be generated, and an email notice will be sent to your email address. Our processing team will provide you with an update within 2 business days via ticket.
Can I order a specific combination or Vanity Number?
Vanity number is only supported for US Toll-Free and is not supported internationally.
Can I expedite my order?
No. Zoom processing team works on a first-in, first-out basis and is thoroughly reviewing each application to ensure that Zoom remains compliant with regulatory requirements.