If you are attempting to request a vanity toll-free number, click here.
If you are attempting to order sequential numbers, ensure you have selected the Advanced option once attempting to add phone numbers to see available options. See the steps to obtain phone numbers for more information.
Zoom does not support Vanity (specific combination of numbers) for local DID numbers and will only provide available numbers in the desired country and city.
How to request a phone number when directed through ticketing
Create ticket will appear if no phone numbers are available through self-service or countries that only allow by-order basis.
Once you are on this page, enter the following information:
Note: Some countries require documentation and a valid address to order new numbers.
Quantity: Type the quantities of numbers you would like to order.
(Optional) Notes: Type any special requests or instructions.
Select Address
For Zoom Phone
Emergency Address: Select the target address. If you do not have one available, click Add or Manage.
For Zoom Contact Center
Business address verification: Select the target address. If you do not have one available, click Add.
For Number Management
Business address & documents: Select the target address. If you do not have one available, click Add or Manage.
Notes:
This page also serves as the KYC (Know Your Customer) page of Zoom.
Zoom Phone and Zoom Contact Center provide full PSTN service hence requires documentation (In Some countries), this page cannot be bypassed.
Click Done.
Frequently asked questions about requesting Zoom Phone and Zoom Contact Center numbers
How long will it take to get my new numbers?
Lead time is country-dependent and is also subject to availability. Click here to know our lead times per country.
The country is not available in the selection. What should I do?
The selection is dependent on your phone license availability. Please check if you have available licenses or contact our sales team for more information.
Why do I need to provide documentation?
Global telecoms must undertake Know Your Customer (KYC) procedures and obtain documentation from customers seeking to procure phone numbers. This also ensures Zoom remains compliant with international regulations. Click here to know the documentation requirements per country.
How will be contacted after I submit my order?
After submission, a ticket will be generated. Our processing team will provide you an update within 24 hours via ticket.
Can I order a specific combination or Vanity Number?
Vanity number is only supported for US Toll-Free and is not supported internationally.