Requesting Zoom Phone and Zoom Contact Center numbers

Zoom Phone offers native phone numbers globally through a self-service process via the Zoom web portal.

Notes:

Requirements for a new number request

Table of Contents

How to request a phone number

Zoom Phone

Request a native phone number

  1. Sign into the Zoom web portal.
  2. In the navigation menu, click Phone System Management, then Phone Numbers.
  3. Click Add.
  4. Enter the required information:
    • Target Site (only visible if you have multiple sites): Select the site you want to obtain phone numbers for.
    • Country/Region: Select the country or region to search for available phone numbers.
      Note: Some countries require additional documents to proceed. See the list of country requirements here.
    • Select the type of phone number you want to obtain: Toll (for local) or Toll-free.
      Note: If ordering phone numbers for Australia or the United Kingdom, you will also have the option to select Mobile if you want to use the SMS feature.
    • Select Reserved Numbers Only if you have an existing number under reserved and want to search and add only your reserved numbers.
    • State/Province/Territory: Select the state, province, or territory from the drop-down menu to view associated area codes.
    • Area Code - City: Enter an area code or city to search area codes or cities in the selected state/province/territory. Alternatively, select an area code or city using the drop-down menu.
  5. (Optional) Click Advanced to use the following advanced search features:
    1. Check Sequential to sort available numbers sequentially.
    2. Use the text box beside the area code to search available numbers by prefix. The prefix contains numbers after the area code.
  6. Click Search Numbers.
    Note: If there are no numbers available, click Create Ticket and Zoom will fulfill your request.
  7. Select the phone numbers you want to obtain or click the Select All checkbox to select all phone numbers in the search results.
    Note: Only 15 numbers will be displayed at a time during your selection.
  8. Click Confirm.
Zoom Contact Center

Request a phone number

  1. Sign into the Zoom web portal.
  2. In the navigation menu, click Contact Center Management, then Phone Numbers.
  3. Click + Add Phone Number.
  4. Enter the required information:
    • Country/Region: Select the country or region to search for available phone numbers.
      Notes:
      • If the target country is not available, please check your phone licenses or if you have an approved Business Address.
      • Some countries require additional documents to proceed. Click here how to add a business address. You may also check the country's requirements here.
    • Select the type of phone number you want to obtain: Virtual (for local) or Toll-free.
      Note: If ordering phone numbers for Australia, Ireland, or the United Kingdom, you will also have the option to select Mobile
    • State/Province/Territory: Select the state, province, or territory from the drop-down menu to view associated area codes.
    • Area Code - City: Enter an area code or city to search area codes or cities in the selected state/province/territory. Alternatively, select an area code or city using the drop-down menu.
  5. Click Search.
    Note: If there are no numbers available, click Create ticket. Zoom will try to fulfill your order.
  6. Select the phone numbers you want to obtain or click the Select All check box to select all phone numbers in the search results.
    Note: Only 100 numbers will be displayed at a time during your selection.
  7. Click Add.
Number Management

Request a phone number

  1. Sign into the Zoom web portal.
  2. In the navigation menu, click Number Management, then Phone Numbers.
  3. Click Add Number then click Get Number.
  4. Enter the required information:
    • Product: Phone or Contact Center
    • Country/Region: Select the country or region to search for available phone numbers.
      Notes:
      • If the target country is not available, check your phone licenses or if you have an approved business address.
      • Some countries require additional documents to proceed. Click here how to add a business address. You may also check the country's requirements here.
    • Select the type of phone number you want to obtain:
      Note: If ordering phone numbers for Australia, Ireland, or the United Kingdom, you will also have the option to select Mobile.
      • For Phone: Toll (for local) or Toll-free.
      • For Contact Center: Virtual (for local), ITFS, or Toll-Free.
    • State/Province/Territory: Select the state, province, or territory from the drop-down menu to view associated area codes.
    • Area Code - City: Enter an area code or city to search area codes or cities in the selected state/province/territory. Alternatively, select an area code or city using the dropdown menu.
  5. (Optional) Click More Options to use the following advanced search features:
    1. Check Sequential to sort available numbers sequentially.
    2. Use the text box beside the area code to search available numbers by prefix. The prefix contains numbers after the area code.
  6. Click Search.
    Note: If there are no numbers available, click Create ticket. Zoom will try to fulfill your order.
  7. Select the phone numbers you want to obtain or click the Select All check box to select all phone numbers in the search results.
    Note: Only 100 numbers will be displayed at a time during your selection.
  8. Click Continue.

How to request a phone number when directed through ticketing

Create ticket will appear if no phone numbers are available through self-service or countries that only allow by-order basis.

Once you are on this page, enter the following information:

Note: Some countries require documentation and a valid address to order new numbers.

  1. Quantity: Type the quantities of numbers you would like to order.
  2. (Optional) Notes: Type any special requests or instructions.
  3. Select Address
  4. Click Done.

Frequently asked questions about requesting Zoom Phone and Zoom Contact Center numbers

How long will it take to get my new numbers?

Lead time is country-dependent and is also subject to availability. Click here to know our lead times per country.

The country is not available in the selection. What should I do?

The selection is dependent on your phone license availability. Please check if you have available licenses or contact our sales team for more information.

Why do I need to provide documentation?

Global telecoms must undertake Know Your Customer (KYC) procedures and obtain documentation from customers seeking to procure phone numbers. This also ensures Zoom remains compliant with international regulations. Click here to know the documentation requirements per country.

How will be contacted after I submit my order?

After submission, a ticket will be generated. Our processing team will provide you an update within 24 hours via ticket.

Can I order a specific combination or Vanity Number?

Vanity number is only supported for US Toll-Free and is not supported internationally.