Troubleshooting not receiving emails from Zoom

Table of Contents

Issue

You may not receive emails from Zoom regarding notifications, activation emails, password resets, and more. Affected email types may include:

The issue may affect individual users or all users in an organization. Most mail servers receive Zoom's emails within a few minutes; however, some servers may take 30 minutes or longer. When emails do not arrive within this window, the steps below may resolve the issue.

Environment

This issue may occur in the following environment:

Cause

Zoom account and notification emails originate exclusively from no-reply@zoom.us. Delivery failures are typically caused by one or more of the following:

Resolution

Follow the troubleshooting below in order. Stop when you are able to receive emails from Zoom.

Solution 1: Check spam and junk folders

  1. Open your email client and check your Spam, Junk, and any other filtered folders for messages from no-reply@zoom.us.
  2. If found, mark the email as Not Spam or Not Junk, or move it to your inbox.
  3. Add no-reply@zoom.us and zoom.us to your email contacts or safe sender list.
  4. Configure any email filtering rules to allow messages from no-reply@zoom.us.
Note: For Gmail users, select More in the left panel, then All Mail, and search for no-reply@zoom.us to locate filtered emails.

Solution 2: Configure the organization's email security

If your organization uses a corporate email system, security policies may prevent Zoom emails from being delivered.

  1. Contact your organization's email administrator or IT department.
  2. Ask them to:
    • Review spam filters, firewalls, and email gateway policies that may block Zoom messages.
    • Allow emails from no-reply@zoom.us.
    • Allow Zoom email delivery IP addresses from the following list:
      134.224.168.131
      134.224.168.132
      149.72.21.92
      149.72.32.163
      149.72.50.94
      149.72.51.235
      149.72.51.34
      149.72.59.154
      149.72.112.79
      149.72.122.209
      149.72.134.114
      149.72.163.203
      149.72.185.127
      149.72.191.243
      149.72.196.70
      149.72.196.77
      149.72.198.96
      149.72.198.100
      149.72.199.144
      149.72.249.102
      149.72.73.235
      159.183.141.227
      159.183.146.28
      159.183.146.37
      159.183.146.41
      159.183.150.18
      159.183.151.211
      159.183.151.213
      159.183.156.108
      159.183.179.39
      159.183.187.77
      159.183.192.104
      159.183.198.7
      159.183.198.70
      159.183.204.195
      159.183.220.232
      159.183.220.239
      167.89.93.232
      168.245.118.48
      170.114.15.172
      170.114.15.173
      170.114.15.174
      170.114.15.175
      170.114.15.176
      170.114.15.177
      170.114.15.178
      170.114.15.179
      170.114.15.180
      170.114.15.181
      170.114.15.182
      170.114.15.183
      170.114.15.184
      170.114.15.185
      170.114.15.186
      170.114.15.187
      170.114.15.188
      170.114.15.189
      170.114.15.190
      170.114.15.191
      170.114.15.192
      170.114.15.193
      170.114.44.124
      170.114.44.125
  3. After the changes are complete, resend the activation or invitation email and verify delivery.
warning icon

Exercise caution if you receive a suspicious or unexpected email appearing to come from Zoom that’s not from one of the IPs listed above. If you receive a suspicious email from Zoom, you can report it by submitting a request to Zoom’s Trust & Safety team. To help prevent fraudulent or suspicious emails, we encourage organizations to consider enabling a DMARC (Domain-based Message Authentication, Reporting, and Conformance) policy that rejects emails that fail DKIM and SPF.

Solution 3: Verify the email address entered in Zoom

Verify and update your profile email address

An incorrect email address can prevent Zoom from delivering OTP (one-time passcode) verification emails. As a member of an account, you can verify the sign-in email address in your profile and update it as necessary. 

  1. Sign in to your  Zoom profile.
  2. Locate Sign-In Email. 
  3. Check for typing errors, including incorrect domains such as .cojp instead of .co.jp.
  4. To the right of Sign-In Email, click Edit to update your email address if it’s incorrect.
  5. Click Save Changes.
  6. Verify the mailbox exists and can receive emails from other senders.

Verify and resend your user's activation or invitation email

An incorrect email address can prevent Zoom from delivering activation or invitation emails. As the account owner or admin, you can verify the email address you entered when adding the user and resend the invitation email.

Note: This solution can be performed by the account owner or admin. If you're a member, verify your profile email address using the section above.
  1. Sign in to the Zoom web portal as the account owner or admin.
  2. In the top-right, click your initials or profile picture, then click Admin Center.
  3. In the side menu, click Users.
  4. Click Users.
  5. Click the Pending tab, then locate the affected user.
  6. Confirm that the listed email address is correct and accessible.
  7. If the address is incorrect, do the following:
    • Click Delete to remove the user.
    • Click the Users tab, then click Add Users to re-add the user and re-invite them with the correct address.
  8. If the address is correct, click Resend to resend the invitation email.
    Note: Activation emails expire after 30 days. Resending the email generates a new activation period. Wait at least 24 hours before resending.

Solution 4: Refresh your email settings using Zoom Virtual Agent

If you have verified your email address and checked your spam folder but still do not receive Zoom emails, your email address may be blocked from receiving Zoom messages.

  1. Access the Zoom Support site .
  2. In the bottom-right corner, click the Zoom Virtual Agent icon.
  3. Enter:
    I haven't received an email to activate my account.
  4. Provide the affected email address when prompted.
    The virtual agent will refresh your email settings and send you a test email for verification. You'll then receive a notification that your email has been restored.
  5. Sign in to your account with your email address.
    Note: If you do not receive the test email, please review the troubleshooting steps above.