Managing phone numbers

As an account owner or admin, you can obtain phone numbers and assign them to phone users. When you assign a Zoom Phone license to a user, they're automatically assigned an extension number. Follow this article to assign a direct phone number to a user, in addition to their extension.

Learn more about adding phone numbers for Zoom Phone Local Survivability and using Number Management.

Notes:

• If you need unique phone numbers, such as vanity toll-free numbers, you must request those phone numbers.
• If you are attempting to order sequential phone numbers, follow the Advanced option in the How to obtain phone numbers section when adding phone numbers to your account.
• By default, phone users automatically receive an email notification when they are assigned a direct phone number. You can enable or disable the email notification in your account-level settings.
• You can also manage the main company number.

Requirements for managing Zoom Phone numbers

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license
• Zoom Phone toll-free license to obtain a toll-free phone number
• User assigned a calling package to be assigned a phone number

How to port phone numbers

If you have existing phone numbers that you want to port (move over) to Zoom Phone from another service, learn more about porting numbers.

View ported phone numbers

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Number Management, then Phone Numbers.
3. At the top of the page, click Related Features, then click Port History.
   Note: You can only see the porting status of numbers in the US and Canada.

View reserved phone numbers

If you ported phone numbers using the reserved numbers feature, you can view your reserved phone numbers and an overview of the charges for holding the reserved numbers.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Number Management, then Phone Numbers.
3. At the top of the page, click Related Features, then click Plan Details.
   A pop-up window will appear.
4. In the window, click either the Phone Numbers or Country/Regions tab.
   You will see an overview of the reserved numbers by country/region and the charges incurred for the specified month and year.

How to obtain phone numbers

You must obtain phone numbers before assigning them to users.

Learn more about obtaining phone numbers in Number Management.

How to assign a phone number

After obtaining a phone number, you can assign it (allowing callers to directly dial a number to reach a phone user, call queue, auto receptionist, common area phone, or Zoom Rooms) or add it as an entry for SMS. Messaging is inactive until you activate it by creating a 10DLC campaign, get it approved, and assign that phone number to the campaign.

Additionally, after assigning a phone number, you can reassign it to another extension. 

Note: You can also batch-assign phone numbers.

Learn more about assigning a Zoom Phone number in Number Management.

How to unbind or delete a phone number

After assigning a phone number, you can remove it if you don't want it to be assigned to anyone. You can re-assign the phone number to move it from one extension to another.

Note: Deleting a phone number will free up a phone number license, allowing you to obtain a new phone number.

Learn more about deleting a Zoom Phone number in Number Management.