Managing phone numbers

As an account owner or admin, you can obtain phone numbers and assign them to phone users. When you assign a Zoom Phone license to a user, they're automatically assigned an extension number. Follow this article to assign a direct phone number to a user, in addition to their extension.

Notes:

• If you need unique phone numbers such as vanity toll-free numbers, you have to request those phone numbers.
• If you are attempting to order sequential phone numbers, follow the Advanced option in the How to obtain phone numbers section when adding phone numbers to your account.
• By default, phone users automatically receive an email notification when they are assigned a direct phone number. You can enable or disable the email notification in your account-level settings.
• You can also manage the main company number.
• If you are adding phone numbers for Zoom Phone Local Survivability refer to this article.

Requirements for managing Zoom Phone numbers

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license
• Zoom Phone toll-free license to obtain a toll-free phone number
• User assigned a calling package to be assigned a phone number

How to port phone numbers

If you have existing phone numbers that you want to port (move over) to Zoom Phone from another service, see the articles about porting numbers.

View ported phone numbers

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management, then Phone Numbers.
3. Click the Ported tab.
   Note: You can only see the porting status of numbers in US and Canada.

View reserved phone numbers

If you ported phone numbers using the reserved numbers feature, you can view your reserved phone numbers and an overview of the charges for holding the reserved numbers.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management, then Phone Numbers.
3. Click the Reserved tab.
   You will see an overview of the reserved numbers by country/region and the charges incurred for the specified month and year.

How to obtain phone numbers

You must obtain phone numbers before assigning them to users.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management, then Phone Numbers.
3. Click Add.
4. Enter the required information:
   • Target Site (only visible if you have multiple sites): Select the site you want to obtain phone numbers for.
   • Emergency Addresses (only visible if you don't have multiple sites): Select an emergency address to apply to the phone numbers, or click Add to add a new address. The emergency address associated with the site will be applied to the phone numbers.
   • Country/Region: Select the country or region to search for available phone numbers.
   • Select the type of phone number you want to obtain: Toll or Toll-free.
     Note: You need the toll-free license to obtain toll-free numbers.
   • Select Reserved Numbers Only if you've ported reserved numbers and only want to search your reserved numbers.
   • State/Province/Territory: Select the state, province, or territory from the drop-down menu to view associated area codes.
   • Area Code - City: Enter an area code or city to search area codes or cities in the selected state/province/territory. Alternatively, select an area code or city using the drop-down menu. 
5. (Optional) Click Advanced to use the following advanced search features:
   • Check Sequential to sort available numbers sequentially.
   • Use the text box beside the area code to search available numbers by prefix. The prefix contains numbers after the area code. You can also enter letters to search for a vanity phone number that spells out a brand, word, or phrase. For example, if you search for the letters YKI, it will search for numbers with the prefix 954. 
6. Click Search Numbers.
7. (Optional) If there are no phone numbers available for the area, click Create Ticket to submit a request to obtain phone numbers for that area. You can also request a vanity toll-free number.
8. Select the phone numbers you want to obtain, or click the Select All check box to select all phone numbers in the search results.
9. Click Confirm.

How to assign a phone number

After obtaining a phone number, you can assign it, allowing callers to directly dial a number to reach a phone user, call queue, auto receptionist, common area phone, or Zoom Rooms.

Note: You can also batch assign phone numbers.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Phone Numbers.
3. Click the Unassigned tab.
4. Click Assign To next to the number you want to assign.
5. Select an extensions to assign the number to:
   
   • User
     Note: The phone user may receive an email notification with their phone number and a link to update their emergency address. You can enable or disable email notifications.
   • Common Area Phone
   • Shared Line Group
   • Call Queue
   • Auto Receptionist
   • Zoom Rooms
   • Emergency Number Pool
   • Company Location 
6. Use the text box to search extensions.
7. Click OK.

How to unbind or delete a phone number

After assigning a phone number, you can remove it if you don't want it to be assigned to anyone. You can re-assign the phone number to move it from one extension to another.

Note: Deleting a phone number will free up a phone number license, allowing you to obtain a new phone number.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Phone Numbers.
3. Click the Assigned tab.
4. Click the number you want to remove from a phone user, call queue, or auto receptionist, common area phone, or Zoom Room.
5. Click Unbind to remove the selected phone number from the phone user, call queue, or auto receptionist it's been assigned to.
6. Click Unbind to confirm.
   The number will appear the Unassigned tab.
7. (Optional) If you want to delete the number and free up a phone number license, go to the Unassigned tab and click Delete next the unassigned phone number.

How to re-assign a phone number

After assigning a phone number, you can re-assign it to another extension.

Note: You can also batch assign phone numbers.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management, then Phone Numbers.
3. Click the Assigned tab.
4. Click the number you want to re-assign.
5. Next to Assigned To, click Edit.
6. Select an extensions to assign the number to:
   
   • User
     Note: The phone user may receive an email notification with their phone number and a link to update their emergency address. You can enable or disable email notifications.
   • Common Area Phone
   • Shared Line Group
   • Call Queue
   • Auto Receptionist
   • Zoom Rooms 
7. Use the text box to search extensions.
8. Click OK.