Zoom Phone Certified Hardware


The table below provides the list of supported phone devices for Zoom Phone. You can also see a list of supported features. Before you add devices to Zoom Phone, see an overview of the provisioning process.

note icon
For Zoom Phone Appliances, see our list of certified devices.
For Zoom Certified Devices, see the list of Zoom Certified Devices
For Zoom Phone Interop-certified hardware, see the list of Zoom Phone Interop-certified hardware

This article covers:

Prerequisites to using Zoom Phone Certified Hardware

Encryption

Zoom Phone supports secure voice calls for connections between the Zoom Cloud and the Zoom desktop client, mobile app, web browser/client, and supported SIP devices. During call setup, Zoom Phone uses SIP over TLS 1.2 with Advanced Encryption Standard (AES) 256-bit algorithm for these connections. The Zoom desktop client, mobile app, and web browser/client connections encrypt call media to the Zoom Cloud using SRTP with AES 256-bit encryption algorithm. SIP devices configured with SRTP use AES-128 or AES-256 bit algorithm to encrypt call media for connections to the Zoom Cloud, otherwise unencrypted RTP is used as a fallback. 

Important: By default, AES-128 bit encryption is enabled for call media transmitted by supported SIP devices. Admins can upgrade devices to AES-256 bit encryption using the web portal. Fax lines may not support full encryption. Learn more about Zoom Phone encryption.

Desk phones

AudioCodes

Notes:

Model nameCall media (SRTP)Firmware supportedFirmware dateMutual TLS with AES-256 encryptionZTPEOL
405*AES-1282.2.16.487NA
405HDAES-1282.2.16.66410/22/2023 
420HDAES-1282.2.16.487NA 
440HD*AES-1282.2.16.487NA
445HD

AES-128 (default)

AES-256 (optional)

3.4.10.94
generic SIP
2/25/2024 

450HD*

(Also see notes above)

AES-1283.4.10.94
generic SIP
2/25/2024
C450HD

AES-128 (default)

AES-256 (optional)

3.4.10.94
generic SIP
2/25/2024 
RX50 Conference Phone

AES-128 (default)

AES-256 (optional)

3.4.10.942/25/2024 

Avaya

Note: The assisted provisioning using the Zoom provisioning URL is not available for Avaya J100 series, so you must use the enrollment code.

Model nameCall media (SRTP)Firmware supportedFirmware dateMutual TLS with AES-256 encryptionZTP
J139AES-1284.1.3.0.6NA
J159AES-1284.1.3.0.6NA
J179AES-1284.1.3.0.6NA

Cisco

Notes:

Model nameCall media (SRTP)Firmware supportedFirmware dateMutual TLS with AES-256 encryptionZTPEOL

6821

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)

8/20/2023 

6851

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

6861

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

6871

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

7811

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

7821

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

7841

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)3/26/2023 

7832

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

7861

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

8811

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

8832

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

8841

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

8851

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

8861

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

8845

(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 
8865(multi-platform versions)

AES-128 (default)

AES-256 (optional)

12.0(2)8/20/2023 

Grandstream

Due to the enhanced security requirement, the Zoom Phone provision server does not support any endpoints factory certificates with MD5 along with some other limitations. Hence there are older hardware versions of the listed Grandstream models that might not support Zoom Phone assisted provisioning.

The following Grandstream devices have been verified to support the required certificates and encryption for Zoom Phone service:

Model nameCall media (SRTP)Firmware supportedFirmware dateHardware version supportedMutual TLS with AES-256 encryptionZTPEOL
GRP2601AES-128

1.0.5.19

10/22/2023V1.7, V1.8, V2.5, V2.6, V4.6 
GRP2601PAES-1281.0.3.709/18/2022V1.7, V1.8, V2.5, V2.6, V4.6 
GRP2602AES-1281.0.5.1910/22/2023V1.7, V1.8, V2.5, V2.6, V4.6 
GRP2602PAES-1281.0.3.709/18/2022V1.7, V1.8, V2.5, V2.6, V4.6 
GRP2602WAES-1281.0.3.709/18/2022V1.5, V1.6, V2.5 
GRP2603AES-1281.0.5.1910/22/2023V1.5, V1.6 
GRP2603PAES-1281.0.3.709/18/2022V1.5, V1.6 
GRP2604AES-1281.0.5.1910/22/2023V1.5, V1.6 
GRP2604PAES-1281.0.3.709/18/2022V1.5, V1.6 
GRP2612AES-1281.0.9.10310/22/2023*(see note) 
GRP2613AES-1281.0.9.10310/22/2023*(see note) 
GRP2614AES-1281.0.9.10310/22/2023*(see note) 
GRP2615AES-1281.0.9.10310/22/2023*(see note) 
GRP2616AES-1281.0.9.10310/22/2023*(see note) 
GRP2624AES-1281.0.9.10310/22/2023*(see note) 
GRP2634AES-1281.0.9.10310/22/2023*(see note) 
GRP2670AES-128

1.0.9.103

10/22/2023*(see note) 
WP810AES-128

1.0.11.43

10/22/2023*(see note) 

Notes:

Check the hardware version number of your Grandstream desk phone

  1. On the back of your device, identify the barcode on the label of the device.
  2. In the P/N number, identity the last 6 digits number.
    The first 3 digits of that number will be the hardware version number. For example if the P/N is 962-00113-15A001, then the 15A will be the hardware version and stands for V1.5.
    grandstream-pn-number.png

Poly

Notes:

  • Provisioned Poly devices will automatically upgrade to the latest supported firmware version. Set up firmware update rules if you don't want Poly devices to automatically upgrade.
  • Zoom only works with Polycom devices that are running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier), upgrading from the phone's web interface, registration, and provisioning will not work with Zoom. This restriction does not apply to OBi Analog Telephone Adapters (ATA).
  • Polycom VVX OBi edition phones are not supported. The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone.
  • VVX 250/350/450 come with two firmware versions depending on the hardware revision (Old or New). Please review the Poly Product Shipping Configuration Change Notice for more detailed information about new hardware revisions.
  • The USB port for storage is disabled by default on Poly Edge E series devices to prevent inadvertent misuse.
Model nameCall media (SRTP)Firmware supportedFirmware dateMutual TLS with AES-256 encryptionZTPEOL
CCX400 Business Media Phone

AES-128 (default)

AES-256 (optional)

8.1.5.1732

2/25/2024 
CCX500 Business Media Phone

AES-128 (default)

AES-256 (optional)

8.1.5.17322/25/2024 

CCX505 Business Media Phone

AES-128 (default)

AES-256 (optional)

8.1.5.17322/25/2024 

CCX600 Business Media Phone

(note B)

AES-128 (default)

AES-256 (optional)

8.1.5.17322/25/2024 

CCX700 Business Media Phone

(note B)

AES-128 (default)

AES-256 (optional)

8.1.5.17322/25/2024 
Edge B10AES-1281.1.0.63559/17/2023 
Edge B20AES-1281.1.0.63559/17/2023 
Edge B30AES-1281.1.0.63559/17/2023 
Edge E100

AES-128 (default)

AES-256 (optional)

8.2.1.08203/17/2024 
Edge E220

AES-128 (default)

AES-256 (optional)

8.2.1.08203/17/2024 
Edge E300

AES-128 (default)

AES-256 (optional)

8.2.1.08203/17/2024 
Edge E320

AES-128 (default)

AES-256 (optional)

8.2.1.08203/17/2024 
Edge E350

AES-128 (default)

AES-256 (optional)

8.2.1.08203/17/2024 
Edge E400 (Note D)

AES-128 (default)

AES-256 (optional)

8.2.1.08203/17/2024 
Edge E450 (Note D)

AES-128 (default)

AES-256 (optional)

8.2.1.08203/17/2024 
Edge E500 (Note D)

AES-128 (default)

AES-256 (optional)

8.2.1.08203/17/2024 
Edge E550 (Note D)

AES-128 (default)

AES-256 (optional)

8.2.1.08203/17/2024 
Rove B1 DECT base stationAES-1288.0.67/16/2023 
Rove B2 DECT base stationAES-1288.0.67/16/2023 
Rove B4 DECT base stationAES-1288.0.67/16/2023 
SoundPoint IP 335 (note A)AES-1284.0.14.1580NA 
SoundPoint IP 550 (note A)AES-1284.0.14.1580NA 
SoundPoint IP 650 (note A)AES-1284.0.14.1580NA 
SoundPoint IP 5000 (note A)AES-1284.0.14.1580NA 
SoundPoint IP 6000 (note A)AES-128

4.0.14.1580G

(displayed as
4.0.14.1580
after upgrade)

NA 
Trio 8500

AES-128 (default)

AES-256 (optional)

7.2.7.01912/25/2024
Trio 8800

AES-128 (default)

AES-256 (optional)

7.2.7.01912/25/2024 
Trio C60

AES-128 (default)

AES-256 (optional)

8.1.5.17372/25/2024 
VVX D230 DECT PhoneAES-1287.1.32/26/2023 

VVX 101 Business Media Phone

AES-128 (default)

AES-256 (optional)

6.4.6.26403/17/2024
VVX 150 Business IP Phone

AES-128 (default)

AES-256 (optional)

6.4.6.26403/17/2024 

VVX 201 Business Media Phone

AES-128 (default)

AES-256 (optional)

6.4.6.26403/17/2024
VVX 250 Business IP Phone

AES-128 (default)

AES-256 (optional)

6.4.6.2656 (Old hardware rev)

6.4.6.2681 (New hardware rev)

3/17/2024

(see Note)

 

VVX 300 Business Media Phone

AES-1286.4.6.2453NA

VVX 301 Business Media Phone

AES-128 (default)

AES-256 (optional)

6.4.6.26403/17/2024

VVX 310 Business Media Phone

AES-1285.9.3.9694NA

VVX 311 Business Media Phone

AES-128 (default)

AES-256 (optional)

6.4.6.26403/17/2024
VVX 350 Business IP Phone

AES-128 (default)

AES-256 (optional)

6.4.6.2656 (Old hardware rev)

6.4.6.2681 (New hardware rev)

3/17/2024

(see Note)

 

VVX 400 Business Media Phone

AES-1285.9.3.9694NA

VVX 401 Business Media Phone

AES-128 (default)

AES-256 (optional)

6.4.6.26403/17/2024

VVX 410 Business Media Phone

AES-1285.9.3.9694NA

VVX 411 Business Media Phone

AES-128 (default)

AES-256 (optional)

6.4.6.26403/17/2024
VVX 450 Business IP Phone

AES-128 (default)

AES-256 (optional)

6.4.6.2656 (Old hardware rev)

6.4.6.2681 (New hardware rev)

3/17/2024

(see Note)

 

VVX 500 Business Media Phone

(note A, B)

AES-1285.9.3.9694NA

VVX 501 Business Media Phone

(note B)

AES-128 (default)

AES-256 (optional)

6.4.6.26403/17/2024

VVX 600 Business Media Phone

(note B)

AES-1285.9.3.9694NA

VVX 601 Business Media Phone

(note B)

AES-128 (default)

AES-256 (optional)

6.4.6.26403/17/2024

Notes (A):

  • These are Poly end-of-sale models. Zoom will be removing support for these models in the near future.
  • Currently, Poly end-of-sale models with a date of manufacture that is older than the date noted are unable to support Zoom's security requirements and cannot be used with Zoom Phone. The manufacturing date is usually identified by a sticker on the bottom of the phone.

Note (B): These models do not support SIP video.

Notes (D):

  • One expansion module can be attached to a Poly Edge E400 or E450.
  • Up to two expansion modules can be attached to a Poly E500 or E550.

Yealink

Notes:

  • Provisioned Yealink devices will automatically upgrade to the latest supported firmware version. Set up firmware update rules if you don't want Yealink devices to automatically upgrade.
  • After the June 14, 2020 firmware upgrade, the following end-of-life (EOL) models are only allowed to use ZTP once: T29G, T41P, T42G, T46G, T48G, W56P.
  • If you need to re-provision an EOL model, you will be prompted to enter the last 5 digits of the device's serial number to start the provisioning process. You can also use assisted provisioning.
Model nameCall media (SRTP)Firmware supportedFirmware dateMutual TLS with AES-256 encryptionZTPEOL

CP920

AES-128 (default)

AES-256 (optional)

78.85.3.19

3/26/2023 

CP925

AES-128 (default)

AES-256 (optional)

148.86.3.103/26/2023 

CP935W

AES-128 (default)

AES-256 (optional)

149.86.3.13/26/2023 

CP960

AES-128 (default)

AES-256 (optional)

73.85.3.133/26/2023 

CP965

AES-128 (default)

AES-256 (optional)

143.86.3.63/17/2024 

T21P E2 Entry Level IP Phone

AES-12852.84.3.193/26/2023

T23G

AES-12844.84.3.2011/19/2023

T27G

AES-12869.85.3.163/26/2023

T29G

AES-12846.83.3.103/26/2023

T31G

AES-128 (default)

AES-256 (optional)

124.86.3.511/19/2023 

T31P

AES-128 (default)

AES-256 (optional)

124.86.3.511/19/2023 

T31W

AES-128 (default)

AES-256 (optional)

124.86.3.511/19/2023 

T33G

AES-128 (default)

AES-256 (optional)

124.86.3.511/19/2023 

T34W

AES-128 (default)

AES-256 (optional)

124.86.3.511/19/2023 

T40G

AES-12876.84.3.133/26/2023

T41P

AES-12836.83.3.103/26/2023

T42G

AES-12829.83.3.108/21/2022
T42S

AES-128 (default)

AES-256 (optional)

66.85.3.208/21/2022 
T43U

AES-128 (default)

AES-256 (optional)

108.86.3.43/17/2024 
T46G

AES-128

28.83.3.10NA 
T46S

AES-128 (default)

AES-256 (optional)

66.85.3.2012/18/2022 
T46U

AES-128 (default)

AES-256 (optional)

108.86.3.43/17/2024 
T48GAES-12835.83.3.10NA
T48S

AES-128 (default)

AES-256 (optional)

66.85.3.2012/18/2022 
T48U

AES-128 (default)

AES-256 (optional)

108.86.3.43/17/2024 
T53

AES-128 (default)

AES-256 (optional)

96.86.3.133/17/2024 
T53W

AES-128 (default)

AES-256 (optional)

96.86.3.133/17/2024 
T54W

AES-128 (default)

AES-256 (optional)

96.86.3.133/17/2024 
T56A Smart Media Phone

AES-128 (default)

AES-256 (optional)

58.85.3.166/19/2022 

T57W

(note B)

AES-128 (default)

AES-256 (optional)

96.86.3.133/17/2024 
T58A Smart Media Phone
(note B)

AES-128 (default)

AES-256 (optional)

58.85.3.166/19/2022 

T58W

(note B)

AES-128 (default)

AES-256 (optional)

150.86.3.93/17/2024 
VP59 Video IP Phone
(note B)

AES-128 (default)

AES-256 (optional)

91.86.3.23/17/2024 
W56P DECT Phone

AES-128 (default)

AES-256 (optional)

25.81.3.6NA 
W57R DECT Phone

AES-128 (default)

AES-256 (optional)

118.85.3.14/16/2023 
W60P DECT Phone

AES-128 (default)

AES-256 (optional)

77.85.3.1010/23/2022 
W70B DECT Base Station

AES-128 (default)

AES-256 (optional)

146.85.3.83/17/2024 
W78H DECT Base Station

AES-128 (default)

AES-256 (optional)

16.85.3.14/16/2023 
W80M DECT IP Multi-cell System

AES-128 (default)

AES-256 (optional)

103.85.3.33/17/2024 
W90M DECT IP Multi-cell System

AES-128 (default)

AES-256 (optional)

130.85.3.133/17/2024 

Note (B): These models do not support SIP video.

Analog gateways

Notes for ATAs

  • Only FXS ports can be used on ATAs.
  • Only these ATA devices support fax. See the following fax setup guides for more information:
  • ATA devices often support multiple ports. After performing assisted provisioning, you can assign multiple phone users to a single ATA device based on the port capacity available.

AudioCodes

Notes:

  • For setup instructions, see the provisioning guide for AudioCodes MP series gateways.
  • Some models with certain revision numbers are not supported. Refer to the AudioCodes website for more information.
  • For assisting provisioning on the MP504/508 (formally M500Li) Analog Gateway, follow these instructions.
  • When you enabled SRTP for these models, there is a reduction in the available channels. Only the following channels have SRTP enabled and are available for use:
    • MP-124 - 17 channels from 24
      Note: Follow this link to differentiate if you are using MP-124E or MP-124D 
    • MP-118 - 6 channels from 8
    • MP-114 - 3 channels from 4
    • MP-1288:
    • (MP-1288, MP-112, and MP504/508 (formally M500Li) don't have a reduction in available channels)
Model nameMutual TLS with AES-256 encryptionCall media (SRTP)Firmware supportedZTP
MP504/508 (formally M500Li) Analog GatewayAES-256

7.26A.356.630

(Manual upgrade only)

(3/17/2024)

 
MP-112 (/CER) Analog GatewayAES-128

6.60A.368.005

(Manual upgrade only)

(7/21/2023)

 
MP-114 (/CER) Analog GatewayAES-128

6.60A.368.005

(Manual upgrade only)

(7/21/2023)

 
MP-118 (/CER) Analog Gateway*AES-128

6.60A.368.005

(Manual upgrade only)

(7/21/2023)

 
MediaPack MP-124E (MP-124D not supported) analog gateway (see note)AES-128

6.60A.368.005

(Manual upgrade only)

(7/21/2023)

 
MediaPack MP-1288 analog gateway
(see note)
AES-256

7.40A.500.775 (LR)

(3/17/2024)

7.40A.500.781 (LTS)

(3/17/2024)

(Manual upgrade only)

 

*Announced as EoL from 1 June 2022. 

Cisco

Model nameMutual TLS with AES-256 encryptionCall media (SRTP)Firmware supportedZTP
ATA191-MPP (Multiplaform)AES-128

11.2.4

(10/22/2023)

ATA192-MPP (Multiplatform)AES-128

11.2.4

(10/22/2023)

Grandstream

Notes:

  • Check the firmware and device certificate versions before proceeding to device provisioning.
  • Check the ATA has the latest supported firmware version below, by following the upgrade process.
  • Due to the enhanced security requirement, the Zoom Phone provision server requires the HT8xx to support Generation 2 (Gen 2) certificate using ECDSA + SHA 384. Verify your ATA unit has the updated Gen 2 device factory certificate installed.
  • HT812/814/818 have 2 ethernet ports (WAN and LAN). For device provisioning under Zoom Phone web portal page, be sure to specify the MAC address value by using the LAN MAC address value (not the WAN MAC address) from the unit.
  • When entering the provision/config server URL path under ADVANCE SETTINGS>Firmware Upgrade and Provisioning>Config Server Path, make sure to specify the URL WITHOUT the https:// on the front.

Upgrade an ATA Grandstream firmware

  1. Log in to the ATA web page.
  2. Under the STATUS page, select Software Version, then Prog.
  3. Download the firmware below if you have an older version.
  4. Select the ADVANCE SETTINGS page, Upload Firmware, then Upload from local directory.
  5. Follow the remaining steps to complete the upgrade process.

Verify an ATA Grandstream unit has the updated Gen 2 device factory certificate installed

  1. Log in to the ATA web page.
  2. Under the STATUS page, select Individual Certificate Generation.
  3. Verify the certificate name is GEN 2 (SHA-384 + ECDSA).
    • If it isn't the correct name, proceed to the Grandstream guide.
    • If it's the correct name, proceed to the Zoom Phone device provisioning.

Find an ATA Grandstream LAN MAC address value

  1. Log in to the ATA web page.
  2. Select the STATUS page.
  3. On the top of the page, find the LAN MAC (Device MAC) address value.
Model nameMutual TLS with AES-256 encryptionCall media (SRTP)Firmware supportedZTP
GXW4216v2AES-256

1.0.17.1

(11/19/2023)

GXW4224v2AES-256

1.0.17.1

(11/19/2023)

GXW4232v2AES-256

1.0.17.1

(11/19/2023)

GXW4248v2AES-256

1.0.17.1

(11/19/2023)

HT801AES-256

1.0.49.2

(10/22/2023)

HT802AES-256

1.0.49.2

(10/22/2023)

HT812AES-256

1.0.49.2

(10/22/2023)

HT814AES-256

1.0.49.2

(10/22/2023)

HT818AES-256

1.0.49.2

(10/22/2023)

Poly

Notes:

  • Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
  • Polycom VVX OBi edition phones are not supported. The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone.
Model nameMutual TLS with AES-256 encryptionCall media (SRTP)Firmware supportedZTP

OBi300 Analog Telephone Adapter (see note)

AES-128

3.2.5.9332

(5/28/2023)

OBi302 Analog Telephone Adapter (see note)

AES-128

3.2.5.9332

(5/28/2023)

OBi504 Analog Telephone Adapter (see note)

AES-128

4.0.5.7707

(3/20/2022)

OBi508 Analog Telephone Adapter (see note)

AES-128

4.0.5.7707

(3/20/2022)

ATA 400

AES-128

4.0.1.6480

(9/17/2023)

ATA 402

AES-128

4.0.1.6480

(9/17/2023)

Desk phone accessories

Notes:

  • For setup instructions, refer to the embedded links that point to the manufacturers' product page.
  • After setting up an expansion module, customize line key settings to take advantage of the additional line keys.

Cisco

ModelFirmware version supported
Cisco IP Phone 8851/61 Key Expansion ModuleNot applicable
Cisco IP Phone 6800 Key Expansion ModuleNot applicable

Note: The Cisco Key Expansion Module only supports customizing line key and positions for BLF, speed dial, and call park.

Poly

ModelFirmware version supported

EM50 expansion module

Note: The EM50 can be used with the VVX 450.

Not applicable

Edge E expansion module for E400/450/500/550

Not applicable
Rove 20 DECT handset

8.0.6

07/16/2023

Rove 30 DECT handset

8.0.6

07/16/2023

Rove 40 DECT handset

8.0.6

07/16/2023

Rove R8 repeater

8.0.6

07/16/2023

Yealink

ModelFirmware version supported

BT41 Bluetooth dongle

Not applicable

DD10K DECT dongle

Not applicable

CP930W DECT conference phone (connects to W60B base station)

87.85.3.5

CPW90 wireless expansion mic

Not applicable

EXP40/EXP50 expansion modules

Note: The EXP40 can be used with all supported T4 series and the EXP50 with all supported T5 series phones. 

Not applicable

WF50 WiFi dongle

Not applicable

W53H DECT handset

88.85.3.7

(3/20/2023)

W56H DECT handset

61.85.3.10

(3/20/2023)

W59R DECT handset

115.85.3.7

(3/20/2023)

W73H DECT handset

116.85.3.7

(3/20/2023)

Session Border Controllers

AudioCodes

Note: Refer to the AudioCodes website for more information.

ModelFirmware version supported
Mediant 500 & Gateway E-SBC7.40A.250.262
Mediant 500L & Gateway E-SBC7.40A.250.262
Mediant 800B & Gateway E-SBC7.40A.250.262
Mediant 800C & Gateway E-SBC7.40A.250.262
Mediant 1000B & Gateway E-SBC7.40A.250.262
Mediant 2600 E-SBC7.40A.250.262
Mediant 500 & Gateway E-SBC7.40A.250.262
Mediant 4000 SBC7.40A.250.262
Mediant 4000B SBC7.40A.250.262
Mediant 9000 SBC7.40A.250.262
Mediant 9030 SBC 7.40A.250.262
Mediant 9080 SBC7.40A.250.262
Mediant Software SBC (VE/SE/CE)7.40A.250.262

Cisco

Note: See the Cisco configuration guide for more information.

ModelFirmware version supported
Cisco Unified Border Element (CUBE)17.3.3

NextGen

Note: See the NextGen configuration guide for more information.

ModelFirmware version supported
NX-B50006.7

Oracle

Note: See the Oracle configuration guide for more information.

ModelFirmware version supported
AP39008.4.0 & 9.0.0
AP46008.4.0 & 9.0.0
AP63008.4.0 & 9.0.0
AP63508.4.0 & 9.0.0
AP11008.4.0 & 9.0.0
VME8.4.0 & 9.0.0
AP39509.0.0
AP49009.0.0

Ribbon

Note: See the Ribbon configuration guides for more information.

ModelFirmware version supported
EdgeMarc 2900e15.8.0
EdgeMarc 2900a15.8.0
EdgeMarc 480x15.8.0
EdgeMarc 600015.8.0
EdgeMarc 730115.8.0
EdgeMarc 740015.8.0
SBC 10008.1.0 build 526
SBC 20008.1.0 build 526
SWe Lite8.1.0 build 529
SWe CoreV09.00.00R000
SBC 5000V09.00.00R000
SBC 7000V09.00.00R000

TE-Systems

Note: See the TE-Systems configuration guide for more information.

ModelFirmware version supported
anynode SBC4.4.7

Pagers and intercom

Cloud paging is supported on all Zoom-certified output devices such as SIP speakers, SIP horns, paging adapters, and Visual Alerters from both Cyberdata and Algo. 
Note: Algo and Cyberdata Paging Adapter & IP speaker/horn devices/Visual Alerter do not support the Cloud Paging's Emergency Paging overwriting Standard Paging feature. Therefore, Algo and Cyberdata Paging Adapter & IP speaker/horn devices/Visual Alerter will treat all Cloud Paging as a standard page.

2N

Notes:

Zoom Phone supports the following 2N IP Intercoms:

ModelFirmware
2N IP Force2.35+
2N IP Style2.35+
2N IP Verso2.35+
2N IP Solo2.35+

 

Algo

Zoom Phone supports the following Algo SIP-based paging and intercom devices:

Notes:

  • For Algo devices, Zoom Phone supports assisted provisioning. Detailed instructions are provided when provisioning the device in the Zoom web portal. If manual configuration (assisted provisioning is preferred) is needed, see the Algo configuration guide for more information.
    • The device firmware needs to be higher than version 3.2.3 to prevent audio loss.
  • When adding an Algo device to the Zoom web portal, set the following Device Type fields:
    • Brand: Algo
    • Model: algo-sip-based-device
  • Certain paging devices have the auto-answer capability, assigning them to any user that has an existing device(s) is not advised. We suggest assigning them to a common area extension instead.
  • You do not need to contact Zoom to request a generic SIP profile.
ModelMutual TLS with AES-256 encryptionCall media (SRTP)
8301, 8373 Paging Adapter and SchedulerAES-128
8166 SIP HornAES-128
8028(G2), 8063, 8201 SIP PoE IntercomAES-128
8128(G2), 8138 Strobe lightAES-128
8180(G2), 8186, 8188, 8189, 8190, 8196, 8198 SpeakerAES-128

CyberData

Zoom Phone supports the following CyberDataSIP-based paging and intercom devices.

Click the links to view configuration guides from CyberData and list of models:

Notes:

  • If you're running firmware version higher than 20.0.4 and having issues provisioning your CyberData device to Zoom Phone, roll back to firmware version 20.0.4.
  • If your CyberData device support Night Ringer, this extension can be set up as a user extension to allow the device to be assigned to up to 2 users. Make sure to map the extensions accordingly to the corresponding key positions.
  • Certain paging devices have the auto-answer capability, assigning them to any user that has an existing device(s) is not advised. We suggest assigning them to a common area extension instead.