For Zoom Phone Appliances, see our list of certified devices.
For Zoom Certified Devices, see the list of Zoom Certified Devices.
For Zoom Certified Devices, see the list of Zoom Certified Devices.
The table below provides the list of supported phone devices for Zoom Phone. You can also see a list of supported features. Before you add devices to Zoom Phone, see an overview of the provisioning process.
This article covers:
- Encryption
- Desk phones
- Analog gateways
- Desk phone accessories
- Session Border Controllers
- Pagers and intercom
- Other SIP devices
Prerequisites to using Zoom Phone Certified Hardware
- Desk phones must support TLSv1.2 to work with Zoom Phone.
- You must have the latest firmware version listed below for your device to work properly. Click the firmware version in the tables below to download it. Starting October 2021, the Firmware supported column states the release date of the firmware.
- To see firewall rules for zero touch provisioning, refer to the firewall rules for Zoom Phone.
Encryption
Zoom Phone supports secure voice calls for connections between the Zoom Cloud and the Zoom desktop client, mobile app, web browser/client, and supported SIP devices. During call setup, Zoom Phone uses SIP over TLS 1.2 with Advanced Encryption Standard (AES) 256-bit algorithm for these connections. The Zoom desktop client, mobile app, and web browser/client connections encrypt call media to the Zoom Cloud using SRTP with AES 256-bit encryption algorithm. SIP devices configured with SRTP use AES-128 or AES-256 bit algorithm to encrypt call media for connections to the Zoom Cloud, otherwise unencrypted RTP is used as a fallback.
Important: By default, AES-128 bit encryption is enabled for call media transmitted by supported SIP devices. Admins can upgrade devices to AES-256 bit encryption using the web portal. Fax lines may not support full encryption. Learn more about Zoom Phone encryption.
Desk phones
AudioCodes
Notes:
- Some models with certain revision numbers are not supported. Refer to the AudioCodes website for more information.
- For the 450HD, Zoom Phone only supports the generic SIP version. If you have Skype for Business (SfB) firmware, contact AudioCodes support to convert it to generic SIP.
| Model name | Call media (SRTP) | Firmware supported | Firmware date | Mutual TLS with AES-256 encryption | ZTP | EOL |
|---|---|---|---|---|---|---|
| 405* | AES-128 | 2.2.16.487 | NA | ✔ | ✔ | ✔ |
| 405HD | AES-128 | 2.2.16.664 | 10/22/2023 | ✔ | ✔ | |
| 420HD | AES-128 | 2.2.16.487 | NA | ✔ | ✔ | |
| 440HD* | AES-128 | 2.2.16.487 | NA | ✔ | ✔ | ✔ |
| 445HD |
AES-128 (default) AES-256 (optional) | 3.4.9.55 generic SIP | 10/22/2023 | ✔ | ✔ | |
|
450HD* (Also see notes above) | AES-128 | 3.4.9.55 generic SIP | 10/22/2023 | ✔ | ✔ | ✔ |
| C450HD |
AES-128 (default) AES-256 (optional) | 3.4.9.55 generic SIP | 10/22/2023 | ✔ | ✔ | |
| RX50 Conference Phone |
AES-128 (default) AES-256 (optional) | 3.4.9.55 | 10/22/2023 | ✔ | ✔ |
Cisco
Notes:
- Only Cisco multi-platform (MPP) phones are supported by Zoom Phone. This is indicated by 3PCC, 3PC, or 3PW after the model number.
- Please carefully review Cisco's documentation for compatible models and firmware conversion from Enterprise to MPP to ensure that the devices are compatible with the required firmware and services.
| Model name | Call media (SRTP) | Firmware supported | Firmware date | Mutual TLS with AES-256 encryption | ZTP | EOL |
|---|---|---|---|---|---|---|
|
6821 |
AES-128 (default) AES-256 (optional) | 8/20/2023 | ✔ | ✔ | ||
|
6851 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
|
6861 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
|
6871 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
|
7811 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
|
7821 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
|
7841 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 3/26/2023 | ✔ | ✔ | |
|
7832 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
|
7861 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
|
8811 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
|
8832 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
|
8841 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
|
8851 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
|
8861 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
|
8845 |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ | |
| 8865(multi-platform versions) |
AES-128 (default) AES-256 (optional) | 12.0(2) | 8/20/2023 | ✔ | ✔ |
Grandstream
Due to the enhanced security requirement, the Zoom Phone provision server does not support any endpoints factory certificates with MD5 along with some other limitations. Hence there are older hardware versions of the listed Grandstream models that might not support Zoom Phone assisted provisioning.
The following Grandstream devices have been verified to support the required certificates and encryption for Zoom Phone service:
| Model name | Call media (SRTP) | Firmware supported | Firmware date | Hardware version supported | Mutual TLS with AES-256 encryption | ZTP | EOL |
|---|---|---|---|---|---|---|---|
| GRP2601 | AES-128 | 10/22/2023 | V1.7, V1.8, V2.5, V2.6, V4.6 | ✔ | ✔ | ||
| GRP2601P | AES-128 | 1.0.3.70 | 9/18/2022 | V1.7, V1.8, V2.5, V2.6, V4.6 | ✔ | ✔ | |
| GRP2602 | AES-128 | 1.0.5.19 | 10/22/2023 | V1.7, V1.8, V2.5, V2.6, V4.6 | ✔ | ✔ | |
| GRP2602P | AES-128 | 1.0.3.70 | 9/18/2022 | V1.7, V1.8, V2.5, V2.6, V4.6 | ✔ | ✔ | |
| GRP2602W | AES-128 | 1.0.3.70 | 9/18/2022 | V1.5, V1.6, V2.5 | ✔ | ✔ | |
| GRP2603 | AES-128 | 1.0.5.19 | 10/22/2023 | V1.5, V1.6 | ✔ | ✔ | |
| GRP2603P | AES-128 | 1.0.3.70 | 9/18/2022 | V1.5, V1.6 | ✔ | ✔ | |
| GRP2604 | AES-128 | 1.0.5.19 | 10/22/2023 | V1.5, V1.6 | ✔ | ✔ | |
| GRP2604P | AES-128 | 1.0.3.70 | 9/18/2022 | V1.5, V1.6 | ✔ | ✔ | |
| GRP2612 | AES-128 | 1.0.9.103 | 10/22/2023 | *(see note) | ✔ | ✔ | |
| GRP2613 | AES-128 | 1.0.9.103 | 10/22/2023 | *(see note) | ✔ | ✔ | |
| GRP2614 | AES-128 | 1.0.9.103 | 10/22/2023 | *(see note) | ✔ | ✔ | |
| GRP2615 | AES-128 | 1.0.9.103 | 10/22/2023 | *(see note) | ✔ | ✔ | |
| GRP2616 | AES-128 | 1.0.9.103 | 10/22/2023 | *(see note) | ✔ | ✔ | |
| GRP2624 | AES-128 | 1.0.9.103 | 10/22/2023 | *(see note) | ✔ | ✔ | |
| GRP2634 | AES-128 | 1.0.9.103 | 10/22/2023 | *(see note) | ✔ | ✔ | |
| GRP2670 | AES-128 | 10/22/2023 | *(see note) | ✔ | ✔ | ||
| WP810 | AES-128 | 10/22/2023 | *(see note) | ✔ | ✔ |
Notes:
- Refer to the Check the hardware version number section to make sure your device is supported.
- The P within the model name stands for PoE (Power over Ethernet) which does not require a power adaptor.
- Contact Grandstream directly if your device model is not listed in this table and failed the assisted provisioning process.
- See the Grandstream GRP260x Configuration Guide for more information
- * Please check the official Grandstream certificate verify website before provisioning, and check quick guidance on how to use the website.
Check the hardware version number of your Grandstream desk phone
- On the back of your device, identify the barcode on the label of the device.
- In the P/N number, identity the last 6 digits number.
The first 3 digits of that number will be the hardware version number. For example if the P/N is 962-00113-15A001, then the 15A will be the hardware version and stands for V1.5.
Poly
Notes:
- Provisioned Poly devices will automatically upgrade to the latest supported firmware version. Set up firmware update rules if you don't want Poly devices to automatically upgrade.
- Zoom only works with Polycom devices that are running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier), upgrading from the phone's web interface, registration, and provisioning will not work with Zoom. This restriction does not apply to OBi Analog Telephone Adapters (ATA).
- Polycom VVX OBi edition phones are not supported. The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone.
- VVX 250/350/450 come with two firmware versions depending on the hardware revision (Old or New). Please review the Poly Product Shipping Configuration Change Notice for more detailed information about new hardware revisions.
| Model name | Call media (SRTP) | Firmware supported | Firmware date | Mutual TLS with AES-256 encryption | ZTP | EOL |
|---|---|---|---|---|---|---|
| CCX400 Business Media Phone |
AES-128 (default) AES-256 (optional) | 11/19/2023 | ✔ | ✔ | ||
| CCX500 Business Media Phone |
AES-128 (default) AES-256 (optional) | 8.1.4.1480 | 11/19/2023 | ✔ | ✔ | |
|
CCX505 Business Media Phone |
AES-128 (default) AES-256 (optional) | 8.1.4.1480 | 11/19/2023 | ✔ | ✔ | |
|
CCX600 Business Media Phone (note B) |
AES-128 (default) AES-256 (optional) | 8.1.4.1480 | 11/19/2023 | ✔ | ✔ | |
|
CCX700 Business Media Phone (note B) |
AES-128 (default) AES-256 (optional) | 8.1.4.1480 | 11/19/2023 | ✔ | ✔ | |
| Edge B10 | AES-128 | 1.1.0.6355 | 9/17/2023 | ✔ | ✔ | |
| Edge B20 | AES-128 | 1.1.0.6355 | 9/17/2023 | ✔ | ✔ | |
| Edge B30 | AES-128 | 1.1.0.6355 | 9/17/2023 | ✔ | ✔ | |
| Edge E100 |
AES-128 (default) AES-256 (optional) | 8.2.0.10139 | 11/19/2023 | ✔ | ✔ | |
| Edge E220 |
AES-128 (default) AES-256 (optional) | 8.2.0.10139 | 11/19/2023 | ✔ | ✔ | |
| Edge E300 |
AES-128 (default) AES-256 (optional) | 8.2.0.10139 | 11/19/2023 | ✔ | ✔ | |
| Edge E320 |
AES-128 (default) AES-256 (optional) | 8.2.0.10139 | 11/19/2023 | ✔ | ✔ | |
| Edge E350 |
AES-128 (default) AES-256 (optional) | 8.2.0.10139 | 11/19/2023 | ✔ | ✔ | |
| Edge E400 (Note D) |
AES-128 (default) AES-256 (optional) | 8.2.0.10139 | 11/19/2023 | ✔ | ✔ | |
| Edge E450 (Note D) |
AES-128 (default) AES-256 (optional) | 8.2.0.10139 | 11/19/2023 | ✔ | ✔ | |
| Edge E500 (Note D) |
AES-128 (default) AES-256 (optional) | 8.2.0.10139 | 11/19/2023 | ✔ | ✔ | |
| Edge E550 (Note D) |
AES-128 (default) AES-256 (optional) | 8.2.0.10139 | 11/19/2023 | ✔ | ✔ | |
| Rove B1 DECT base station | AES-128 | 8.0.6 | 7/16/2023 | ✔ | ✔ | |
| Rove B2 DECT base station | AES-128 | 8.0.6 | 7/16/2023 | ✔ | ✔ | |
| Rove B4 DECT base station | AES-128 | 8.0.6 | 7/16/2023 | ✔ | ✔ | |
| SoundPoint IP 335 (note A) | AES-128 | 4.0.14.1580 | NA | ✔ | ✔ | |
| SoundPoint IP 550 (note A) | AES-128 | 4.0.14.1580 | NA | ✔ | ✔ | |
| SoundPoint IP 650 (note A) | AES-128 | 4.0.14.1580 | NA | ✔ | ✔ | |
| SoundPoint IP 5000 (note A) | AES-128 | 4.0.14.1580 | NA | ✔ | ✔ | |
| SoundPoint IP 6000 (note A) | AES-128 |
(displayed as | NA | ✔ | ✔ | |
| Trio 8500 |
AES-128 (default) AES-256 (optional) | 7.2.3.0852 | 12/18/2022 | ✔ | ✔ | ✔ |
| Trio 8800 |
AES-128 (default) AES-256 (optional) | 7.2.3.0852 | 12/18/2022 | ✔ | ✔ | |
| Trio C60 |
AES-128 (default) AES-256 (optional) | 8.1.4.1456 | 11/19/2023 | ✔ | ✔ | |
| VVX D230 DECT Phone | AES-128 | 7.1.3 | 2/26/2023 | ✔ | ✔ | |
|
VVX 101 Business Media Phone |
AES-128 (default) AES-256 (optional) | 6.4.5.1210 | 5/28/2023 | ✔ | ✔ | ✔ |
| VVX 150 Business IP Phone |
AES-128 (default) AES-256 (optional) | 6.4.5.1210 | 5/28/2023 | ✔ | ✔ | |
|
VVX 201 Business Media Phone |
AES-128 (default) AES-256 (optional) | 6.4.5.1210 | 5/28/2023 | ✔ | ✔ | ✔ |
| VVX 250 Business IP Phone |
AES-128 (default) AES-256 (optional) |
6.4.5.1210 (Old hardware rev) 6.4.5.1251 (New hardware rev) |
5/28/2023 (see Note) | ✔ | ✔ | |
|
VVX 300 Business Media Phone | AES-128 | 5.9.3.9694 | NA | ✔ | ✔ | ✔ |
|
VVX 301 Business Media Phone |
AES-128 (default) AES-256 (optional) | 6.4.5.1210 | 5/28/2023 | ✔ | ✔ | ✔ |
|
VVX 310 Business Media Phone | AES-128 | 5.9.3.9694 | NA | ✔ | ✔ | ✔ |
|
VVX 311 Business Media Phone |
AES-128 (default) AES-256 (optional) | 6.4.5.1210 | 5/28/2023 | ✔ | ✔ | ✔ |
| VVX 350 Business IP Phone |
AES-128 (default) AES-256 (optional) |
6.4.5.1210 (Old hardware rev) 6.4.5.1251 (New hardware rev) | 5/28/2023
(see Note) | ✔ | ✔ | |
|
VVX 400 Business Media Phone | AES-128 | 5.9.3.9694 | NA | ✔ | ✔ | ✔ |
|
VVX 401 Business Media Phone |
AES-128 (default) AES-256 (optional) | 6.4.5.1210 | 5/28/2023 | ✔ | ✔ | ✔ |
|
VVX 410 Business Media Phone | AES-128 | 5.9.3.9694 | NA | ✔ | ✔ | ✔ |
|
VVX 411 Business Media Phone |
AES-128 (default) AES-256 (optional) | 6.4.5.1210 | 5/28/2023 | ✔ | ✔ | ✔ |
| VVX 450 Business IP Phone |
AES-128 (default) AES-256 (optional) |
6.4.5.1210 (Old hardware rev) 6.4.5.1251 (New hardware rev) |
5/28/2023 (see Note) | ✔ | ✔ | |
|
VVX 500 Business Media Phone | AES-128 | 5.9.3.9694 | NA | ✔ | ✔ | ✔ |
|
VVX 501 Business Media Phone (note B) |
AES-128 (default) AES-256 (optional) | 6.4.5.1210 | 5/28/2023 | ✔ | ✔ | ✔ |
|
VVX 600 Business Media Phone (note B) | AES-128 | 5.9.3.9694 | NA | ✔ | ✔ | ✔ |
|
VVX 601 Business Media Phone (note B) |
AES-128 (default) AES-256 (optional) | 6.4.5.1210 | 5/28/2023 | ✔ | ✔ | ✔ |
Notes (A):
- These are Poly end-of-sale models. Zoom will be removing support for these models in the near future.
- Currently, Poly end-of-sale models with a date of manufacture that is older than the date noted are unable to support Zoom's security requirements and cannot be used with Zoom Phone. The manufacturing date is usually identified by a sticker on the bottom of the phone.
Note (B): These models do not support SIP video.
Notes (D):
- One expansion module can be attached to a Poly Edge E400 or E450.
- Up to two expansion modules can be attached to a Poly E500 or E550.
Yealink
Notes:
- Provisioned Yealink devices will automatically upgrade to the latest supported firmware version. Set up firmware update rules if you don't want Yealink devices to automatically upgrade.
- After the June 14, 2020 firmware upgrade, the following end-of-life (EOL) models are only allowed to use ZTP once: T29G, T41P, T42G, T46G, T48G, W56P.
- If you need to re-provision an EOL model, you will be prompted to enter the last 5 digits of the device's serial number to start the provisioning process. You can also use assisted provisioning.
| Model name | Call media (SRTP) | Firmware supported | Firmware date | Mutual TLS with AES-256 encryption | ZTP | EOL |
|---|---|---|---|---|---|---|
|
CP920 |
AES-128 (default) AES-256 (optional) | 3/26/2023 | ✔ | ✔ | ||
|
CP925 |
AES-128 (default) AES-256 (optional) | 148.86.3.10 | 3/26/2023 | ✔ | ✔ | |
|
CP935W |
AES-128 (default) AES-256 (optional) | 149.86.3.1 | 3/26/2023 | ✔ | ✔ | |
|
CP960 |
AES-128 (default) AES-256 (optional) | 73.85.3.13 | 3/26/2023 | ✔ | ✔ | |
|
CP965 |
AES-128 (default) AES-256 (optional) | 143.86.3.5 | 3/26/2023 | ✔ | ✔ | |
|
T21P E2 Entry Level IP Phone | AES-128 | 52.84.3.19 | 3/26/2023 | ✔ | ✔ | ✔ |
|
T23G | AES-128 | 44.84.3.20 | 11/19/2023 | ✔ | ✔ | ✔ |
|
T27G | AES-128 | 69.85.3.16 | 3/26/2023 | ✔ | ✔ | ✔ |
|
T29G | AES-128 | 46.83.3.10 | 3/26/2023 | ✔ | ✔ | ✔ |
|
T31G |
AES-128 (default) AES-256 (optional) | 124.86.3.5 | 11/19/2023 | ✔ | ✔ | |
|
T31P |
AES-128 (default) AES-256 (optional) | 124.86.3.5 | 11/19/2023 | ✔ | ✔ | |
|
T31W |
AES-128 (default) AES-256 (optional) | 124.86.3.5 | 11/19/2023 | ✔ | ✔ | |
|
T33G |
AES-128 (default) AES-256 (optional) | 124.86.3.5 | 11/19/2023 | ✔ | ✔ | |
|
T34W |
AES-128 (default) AES-256 (optional) | 124.86.3.5 | 11/19/2023 | ✔ | ✔ | |
|
T40G | AES-128 | 76.84.3.13 | 3/26/2023 | ✔ | ✔ | ✔ |
|
T41P | AES-128 | 36.83.3.10 | 3/26/2023 | ✔ | ✔ | ✔ |
|
T42G | AES-128 | 29.83.3.10 | 8/21/2022 | ✔ | ✔ | ✔ |
| T42S |
AES-128 (default) AES-256 (optional) | 66.85.3.20 | 8/21/2022 | ✔ | ✔ | |
| T43U |
AES-128 (default) AES-256 (optional) | 108.86.3.3 | 9/17/2023 | ✔ | ✔ | |
| T46G |
AES-128 | 28.83.3.10 | NA | ✔ | ✔ | |
| T46S |
AES-128 (default) AES-256 (optional) | 66.85.3.20 | 12/18/2022 | ✔ | ✔ | |
| T46U |
AES-128 (default) AES-256 (optional) | 108.86.3.3 | 9/17/2023 | ✔ | ✔ | |
| T48G | AES-128 | 35.83.3.10 | NA | ✔ | ✔ | ✔ |
| T48S |
AES-128 (default) AES-256 (optional) | 66.85.3.20 | 12/18/2022 | ✔ | ✔ | |
| T48U |
AES-128 (default) AES-256 (optional) | 108.86.3.3 | 9/17/2023 | ✔ | ✔ | |
| T53 |
AES-128 (default) AES-256 (optional) | 96.86.3.12 | 9/17/2023 | ✔ | ✔ | |
| T53W |
AES-128 (default) AES-256 (optional) | 96.86.3.12 | 9/17/2023 | ✔ | ✔ | |
| T54W |
AES-128 (default) AES-256 (optional) | 96.86.3.12 | 9/17/2023 | ✔ | ✔ | |
| T56A Smart Media Phone |
AES-128 (default) AES-256 (optional) | 58.85.3.16 | 6/19/2022 | ✔ | ✔ | |
|
T57W (note B) |
AES-128 (default) AES-256 (optional) | 96.86.3.12 | 9/17/2023 | ✔ | ✔ | |
| T58A Smart Media Phone (note B) |
AES-128 (default) AES-256 (optional) | 58.85.3.16 | 6/19/2022 | ✔ | ✔ | |
|
T58W (note B) |
AES-128 (default) AES-256 (optional) | 150.86.3.8 | 9/17/2023 | ✔ | ✔ | |
| VP59 Video IP Phone (note B) |
AES-128 (default) AES-256 (optional) | 91.86.3.1 | 6/18/2023 | ✔ | ✔ | |
| W56P DECT Phone |
AES-128 (default) AES-256 (optional) | 25.81.3.6 | NA | ✔ | ✔ | |
| W57R DECT Phone |
AES-128 (default) AES-256 (optional) | 118.85.3.1 | 4/16/2023 | ✔ | ✔ | |
| W60P DECT Phone |
AES-128 (default) AES-256 (optional) | 77.85.3.10 | 10/23/2022 | ✔ | ✔ | |
| W70B DECT Base Station |
AES-128 (default) AES-256 (optional) | 146.85.3.7 | 3/20/2023 | ✔ | ✔ | |
| W78H DECT Base Station |
AES-128 (default) AES-256 (optional) | 16.85.3.1 | 4/16/2023 | ✔ | ✔ | |
| W80M DECT IP Multi-cell System |
AES-128 (default) AES-256 (optional) | 103.83.3.2 | 3/20/2023 | ✔ | ✔ | |
| W90M DECT IP Multi-cell System |
AES-128 (default) AES-256 (optional) | 130.85.3.12 | 3/20/2023 | ✔ | ✔ |
Note (B): These models do not support SIP video.
Analog gateways
Notes for ATAs:
- Only FXS ports can be used on ATAs.
- Only these ATA devices support fax. See the following fax setup guides for more information:
- Poly OBi series
- AudioCodes MP1XX series
- AudioCodes MP1288, MP504/508(formally M500Li)
- Grandstream HT8XX ATA series
- ATA devices often support multiple ports. After performing assisted provisioning, you can assign multiple phone users to a single ATA device based on the port capacity available.
AudioCodes
Notes:
- For setup instructions, see the provisioning guide for AudioCodes MP series gateways.
- Some models with certain revision numbers are not supported. Refer to the AudioCodes website for more information.
- For assisting provisioning on the MP504/508 (formally M500Li) Analog Gateway, follow these instructions.
- When you enabled SRTP for these models, there is a reduction in the available channels. Only the following channels have SRTP enabled and are available for use:
- MP-124 - 17 channels from 24
Note: Follow this link to differentiate if you are using MP-124E or MP-124D - MP-118 - 6 channels from 8
- MP-114 - 3 channels from 4
- MP-1288:
- For the new hardware component, please downgrade the firmware to version 7.40A.250.851. The upcoming new firmware 7.40.500 version, due end of May 2023, will support the new hardware component blade. You can review the AudioCodes product notice #0491 component replacement for detailed information about new hardware revision.
- For existing hardware, continue to use the current published firmware version.
- (MP-1288, MP-112, and MP504/508 (formally M500Li) don't have a reduction in available channels)
- MP-124 - 17 channels from 24
| Model name | Mutual TLS with AES-256 encryption | Call media (SRTP) | Firmware supported | ZTP |
|---|---|---|---|---|
| MP504/508 (formally M500Li) Analog Gateway | ✔ | AES-256 |
(4/16/2023) | |
| MP-112 (/CER) Analog Gateway | ✔ | AES-128 |
(Manual upgrade only) (7/21/2023) | |
| MP-114 (/CER) Analog Gateway | ✔ | AES-128 |
(Manual upgrade only) (7/21/2023) | |
| MP-118 (/CER) Analog Gateway* | ✔ | AES-128 |
(Manual upgrade only) (7/21/2023) | |
| MediaPack MP-124E (MP-124D not supported) analog gateway (see note) | ✔ | AES-128 |
(Manual upgrade only) (7/21/2023) | |
| MediaPack MP-1288 analog gateway (see note) | ✔ | AES-256 |
7.40A.400.023 (Old hardware rev) (4/16/2023) 7.40A.250.851 (New hardware rev) (4/16/2023) |
*Announced as EoL from 1 June 2022.
Cisco
| Model name | Mutual TLS with AES-256 encryption | Call media (SRTP) | Firmware supported | ZTP |
|---|---|---|---|---|
| ATA191-MPP (Multiplaform) | ✔ | AES-128 |
(10/22/2023) | ✔ |
| ATA192-MPP (Multiplatform) | ✔ | AES-128 |
(10/22/2023) | ✔ |
Grandstream
Notes:
- Check the firmware and device certificate versions before proceeding to device provisioning.
- Check the ATA has the latest supported firmware version below, by following the upgrade process.
- Due to the enhanced security requirement, the Zoom Phone provision server requires the HT8xx to support Generation 2 (Gen 2) certificate using ECDSA + SHA 384. Verify your ATA unit has the updated Gen 2 device factory certificate installed.
- HT812/814/818 have 2 ethernet ports (WAN and LAN). For device provisioning under Zoom Phone web portal page, be sure to specify the MAC address value by using the LAN MAC address value (not the WAN MAC address) from the unit.
- When entering the provision/config server URL path under ADVANCE SETTINGS>Firmware Upgrade and Provisioning>Config Server Path, make sure to specify the URL WITHOUT the https:// on the front.
Upgrade an ATA Grandstream firmware
- Log in to the ATA web page.
- Under the STATUS page, select Software Version, then Prog.
- Download the firmware below if you have an older version.
- Select the ADVANCE SETTINGS page, Upload Firmware, then Upload from local directory.
- Follow the remaining steps to complete the upgrade process.
Verify an ATA Grandstream unit has the updated Gen 2 device factory certificate installed
- Log in to the ATA web page.
- Under the STATUS page, select Individual Certificate Generation.
- Verify the certificate name is GEN 2 (SHA-384 + ECDSA).
- If it isn't the correct name, proceed to the Grandstream guide.
- If it's the correct name, proceed to the Zoom Phone device provisioning.
Find an ATA Grandstream LAN MAC address value
- Log in to the ATA web page.
- Select the STATUS page.
- On the top of the page, find the LAN MAC (Device MAC) address value.
| Model name | Mutual TLS with AES-256 encryption | Call media (SRTP) | Firmware supported | ZTP |
|---|---|---|---|---|
| GXW4216v2 | ✔ | AES-256 |
(11/19/2023) | ✔ |
| GXW4224v2 | ✔ | AES-256 |
(11/19/2023) | ✔ |
| GXW4232v2 | ✔ | AES-256 |
(11/19/2023) | ✔ |
| GXW4248v2 | ✔ | AES-256 |
(11/19/2023) | ✔ |
| HT801 | ✔ | AES-256 |
(10/22/2023) | ✔ |
| HT802 | ✔ | AES-256 |
(10/22/2023) | ✔ |
| HT812 | ✔ | AES-256 |
(10/22/2023) | ✔ |
| HT814 | ✔ | AES-256 |
(10/22/2023) | ✔ |
| HT818 | ✔ | AES-256 |
(10/22/2023) | ✔ |
Poly
Notes:
- Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
- Polycom VVX OBi edition phones are not supported. The only exception is the VVX D230, which has OBi firmware but is still supported by Zoom Phone.
| Model name | Mutual TLS with AES-256 encryption | Call media (SRTP) | Firmware supported | ZTP |
|---|---|---|---|---|
|
OBi300 Analog Telephone Adapter (see note) | ✔ | AES-128 |
(5/28/2023) | ✔ |
|
OBi302 Analog Telephone Adapter (see note) | ✔ | AES-128 |
(5/28/2023) | ✔ |
|
OBi504 Analog Telephone Adapter (see note) | ✔ | AES-128 |
(3/20/2022) | ✔ |
|
OBi508 Analog Telephone Adapter (see note) | ✔ | AES-128 |
(3/20/2022) | ✔ |
|
ATA 400 | ✔ | AES-128 |
(9/17/2023) | ✔ |
|
ATA 402 | ✔ | AES-128 |
(9/17/2023) | ✔ |
Desk phone accessories
Notes:
- For setup instructions, refer to the embedded links that point to the manufacturers' product page.
- After setting up an expansion module, customize line key settings to take advantage of the additional line keys.
Cisco
| Model | Firmware version supported |
|---|---|
| Cisco IP Phone 8851/61 Key Expansion Module | Not applicable |
| Cisco IP Phone 6800 Key Expansion Module | Not applicable |
Note: The Cisco Key Expansion Module only supports customizing line key and positions for BLF, speed dial, and call park.
Poly
| Model | Firmware version supported |
|---|---|
|
Note: The EM50 can be used with the VVX 450. | Not applicable |
|
Edge E expansion module for E400/450/500/550 | Not applicable |
| Rove 20 DECT handset |
07/16/2023 |
| Rove 30 DECT handset |
07/16/2023 |
| Rove 40 DECT handset |
07/16/2023 |
| Rove R8 repeater |
07/16/2023 |
Yealink
| Model | Firmware version supported |
|---|---|
| Not applicable | |
| Not applicable | |
|
CP930W DECT conference phone (connects to W60B base station) | |
|
Not applicable | |
|
Note: The EXP40 can be used with all supported T4 series and the EXP50 with all supported T5 series phones. |
Not applicable |
|
Not applicable | |
|
(3/20/2023) | |
|
W56H DECT handset |
(3/20/2023) |
|
(3/20/2023) | |
|
W73H DECT handset |
(3/20/2023) |
Session Border Controllers
AudioCodes
Note: Refer to the AudioCodes website for more information.
| Model | Firmware version supported |
|---|---|
| Mediant 500 & Gateway E-SBC | 7.40A.250.262 |
| Mediant 500L & Gateway E-SBC | 7.40A.250.262 |
| Mediant 800B & Gateway E-SBC | 7.40A.250.262 |
| Mediant 800C & Gateway E-SBC | 7.40A.250.262 |
| Mediant 1000B & Gateway E-SBC | 7.40A.250.262 |
| Mediant 2600 E-SBC | 7.40A.250.262 |
| Mediant 500 & Gateway E-SBC | 7.40A.250.262 |
| Mediant 4000 SBC | 7.40A.250.262 |
| Mediant 4000B SBC | 7.40A.250.262 |
| Mediant 9000 SBC | 7.40A.250.262 |
| Mediant 9030 SBC | 7.40A.250.262 |
| Mediant 9080 SBC | 7.40A.250.262 |
| Mediant Software SBC (VE/SE/CE) | 7.40A.250.262 |
Cisco
Note: See the Cisco configuration guide for more information.
| Model | Firmware version supported |
|---|---|
| Cisco Unified Border Element (CUBE) | 17.3.3 |
NextGen
Note: See the NextGen configuration guide for more information.
| Model | Firmware version supported |
|---|---|
| NX-B5000 | 6.7 |
Oracle
Note: See the Oracle configuration guide for more information.
| Model | Firmware version supported |
|---|---|
| AP3900 | 8.4.0 & 9.0.0 |
| AP4600 | 8.4.0 & 9.0.0 |
| AP6300 | 8.4.0 & 9.0.0 |
| AP6350 | 8.4.0 & 9.0.0 |
| AP1100 | 8.4.0 & 9.0.0 |
| VME | 8.4.0 & 9.0.0 |
| AP3950 | 9.0.0 |
| AP4900 | 9.0.0 |
Ribbon
Note: See the Ribbon configuration guides for more information.
| Model | Firmware version supported |
|---|---|
| EdgeMarc 2900e | 15.8.0 |
| EdgeMarc 2900a | 15.8.0 |
| EdgeMarc 480x | 15.8.0 |
| EdgeMarc 6000 | 15.8.0 |
| EdgeMarc 7301 | 15.8.0 |
| EdgeMarc 7400 | 15.8.0 |
| SBC 1000 | 8.1.0 build 526 |
| SBC 2000 | 8.1.0 build 526 |
| SWe Lite | 8.1.0 build 529 |
| SWe Core | V09.00.00R000 |
| SBC 5000 | V09.00.00R000 |
| SBC 7000 | V09.00.00R000 |
TE-Systems
Note: See the TE-Systems configuration guide for more information.
| Model | Firmware version supported |
|---|---|
| anynode SBC | 4.4.7 |
Pagers and intercom
Cloud paging is supported on all Zoom-certified output devices such as SIP speakers, SIP horns, paging adapters, and Visual Alerters from both Cyberdata and Algo.
Note: Algo and Cyberdata Paging Adapter & IP speaker/horn devices/Visual Alerter do not support the Cloud Paging's Emergency Paging overwriting Standard Paging feature. Therefore, Algo and Cyberdata Paging Adapter & IP speaker/horn devices/Visual Alerter will treat all Cloud Paging as a standard page.
2N
Zoom Phone supports the following 2N IP Intercoms:
Note:
- 2N IP Style, Verso, and Solo support assisted provisioning. Follow the assisted provisioning process to provision those devices.
| Model | Firmware |
|---|---|
| 2N IP Style | 2.35+ |
| 2N IP Verso | 2.35+ |
| 2N IP Solo | 2.35+ |
Algo
Zoom Phone supports the following Algo SIP-based paging and intercom devices:
Notes:
- For Algo devices, Zoom Phone supports assisted provisioning. Detailed instructions are provided when provisioning the device in the Zoom web portal. If manual configuration (assisted provisioning is preferred) is needed, see the Algo configuration guide for more information.
- The device firmware needs to be higher than version 3.2.3 to prevent audio loss.
- When adding an Algo device to the Zoom web portal, set the following Device Type fields:
- Brand: Algo
- Model: algo-sip-based-device
- Certain paging devices have the auto-answer capability, assigning them to any user that has an existing device(s) is not advised. We suggest assigning them to a common area extension instead.
- You do not need to contact Zoom to request a generic SIP profile.
| Model | Mutual TLS with AES-256 encryption | Call media (SRTP) |
|---|---|---|
| 8301, 8373 Paging Adapter and Scheduler | ✔ | AES-128 |
| 8166 SIP Horn | ✔ | AES-128 |
| 8028(G2), 8063, 8201 SIP PoE Intercom | ✔ | AES-128 |
| 8128(G2), 8138 Strobe light | ✔ | AES-128 |
| 8180(G2), 8186, 8188, 8189, 8190, 8196, 8198 Speaker | ✔ | AES-128 |
CyberData
Zoom Phone supports the following CyberDataSIP-based paging and intercom devices.
Click the links to view configuration guides from CyberData and list of models:
- Intercom
- SIP Ceiling Speaker
- Paging Amplifier
- SIP IP66 Outdoor Horn
- SIP Strobe
- SIP Call Button
- SIP Paging Adapter
- SIP Paging Server
Notes:
- If you're running firmware version higher than 20.0.4 and having issues provisioning your CyberData device to Zoom Phone, roll back to firmware version 20.0.4.
- If your CyberData device support Night Ringer, this extension can be set up as a user extension to allow the device to be assigned to up to 2 users. Make sure to map the extensions accordingly to the corresponding key positions.
- Certain paging devices have the auto-answer capability, assigning them to any user that has an existing device(s) is not advised. We suggest assigning them to a common area extension instead.
Other SIP devices
Note: These SIP devices do not support zero touch provisioning and provide limited Zoom Phone features. Please refer to the individual configuration guides for details on supported features.
2N
Zoom Phone supports the following 2N IP Intercoms:
Learn more about the integration with 2N here
Note:
- See the 2N IP Intercoms Configuration Guide for more information on the device models below.
| Model | Firmware |
|---|---|
| 2N IP Force* | 2.35+ |
| 2N IP Safety* | 2.35+ |
| 2N IP Base* | 2.35+ |
| 2N IP Uni* | 2.35+ |
| 2N IP Audio Kit* | 2.35+ |
*Audio intercom only
Ascom
Zoom Phone supports the following Ascom VoWifi Devices:
Note: See the Ascom i63 Configuration Guide for more information
| Model | Firmware |
|---|---|
| Ascom i63 | 3.0.0 |
Commend
Zoom Phone supports the following Commend SIP Devices:
Note: See the ID5-TD-CM Configuration Guide for more information
| Model | Firmware |
|---|---|
| Commend ID5-TD-CM Indoor station | 03.05.01.87 |
Fanvil
Zoom Phone supports the following Fanvil i1x SIP Devices:
Note: See the Fanvil i1x Configuration Guide for more information
| Model | Firmware |
|---|---|
| Fanvil i1x series* | 2.4.8+ |
*Audio intercom only
Grandstream
Zoom Phone supports the following Grandstream Devices:
Note: See the Grandstream WP822/825 series Configuration Guide for more information
| Model | Firmware |
|---|---|
| Grandstream 822/825 series | 1.0.11.6 |
Konftel
Zoom Phone supports the following Konftel Conference Phone:
Note: See the Konftel Configuration Guide for more information.
| Model | Firmware |
|---|---|
| Konftel 800 Conference Phone | 10.5.1.3 |
Patton
Zoom Phone supports the following Patton SmartNode Endpoints:
Note: See the Patton Configuration Guide for more information.
| Model | Firmware |
|---|---|
| SN5540 Series | Trinity 3.2x |
| SN5570 Series | Trinity 3.2x |
| SN4140 Series | Trinity 3.2x |
| SN200 Series | Trinity 3.2x |
Ribbon
Notes:
- For setup instructions, see the provisioning guide for EdgeMarc 300 series gateways.
- For setup instructions, see the provisioning guide for Ribbon G5 LAG
- Zoom does not guarantee the performance of analog devices or applications connected to Analog Telephone Adaptors (ATA).
| Model | Mutual TLS with AES-256 encryption | Call media (SRTP) | Firmware Supported |
|---|---|---|---|
| EdgeMarc 300 Series | ✔ | AES-128 | V16.2.0.sm.EM-26519.1 |
| Ribbon G5 LAG | ✔ | AES-128 | 4.7.07 |
Snom
Zoom Phone supports the following Snom Desktop IP Phones:
Note: See the Snom Configuration Guide for more information:
| Model | Firmware |
|---|---|
| D7XX Series | 10.1.119.10 |
| M500 | 1.11.1 |
Spectralink
Zoom Phone supports the following Spectralink DECT Devices:
Note: See the Spectralink Configuration Guide for more information.
| Model | Firmware | IP-Dect Server(s) |
|---|---|---|
| 7000-series | 1422 5110 PCS 20GA | Virtual/200/400/6500 |
Zoom Phone supports the following Spectralink DECT Devices:
Note: See the Spectralink Configuration Guide for more information.
| Model | Firmware |
|---|---|
| Spectralink Versity Biz Phone - Versity 92/95/96 | 2.2.11114 |
| Spectralink 84 Series | 7.5.0.2257 |
Zebra
Zoom Phone supports the following Zebra Workcloud Communications Devices:
Note: See the Zebra Configuration Guide for more information.
| Model | Firmware |
|---|---|
| TC52 | 9.0.23205-20230809.184234 |
| TC52x | 9.0.23205-20230809.184234 |
| TC52ax | 9.0.23205-20230809.184234 |
| TC57 | 9.0.23205-20230809.184234 |
| TC57x | 9.0.23205-20230809.184234 |
| TC72 | 9.0.23205-20230809.184234 |
| TC77 | 9.0.23205-20230809.184234 |
| TC21 | 9.0.23205-20230809.184234 |
| TC26 | 9.0.23205-20230809.184234 |
| EC50 | 9.0.23205-20230809.184234 |
| EC55 | 9.0.23205-20230809.184234 |
| ET40 | 9.0.23205-20230809.184234 |
| ET45 | 9.0.23205-20230809.184234 |