When enabled, the virtual background feature allows you to display an image or short video as your background during a Zoom meeting, which can provide you with more privacy or a consistent and professional look for a presentation.
If you don't have your own images or videos for use as a virtual background, you can create custom backgrounds with AI, go without a virtual background, or blur the background instead. You can also use a virtual background in a Zoom Room.
Some virtual background options, such as virtual background without a green screen or using a video as your virtual background, require more system resources and have higher system requirements. Learn more about the system requirements for virtual backgrounds.
Requirements for applying or changing your virtual background
Image and video specifications for virtual backgrounds
Background image dimensions:
24-bit PNG or JPG/JPEG image format
There are no size restrictions when adding your own virtual backgrounds, but we recommend cropping the image to match the aspect ratio of your camera before uploading it.
For example, if your camera is set to 16:9, an image of 1280 by 720 pixels or 1920 by 1080 pixels, both being the same 16:9 ratio, would work well.
If you're not sure about your camera aspect ratio, use a background image with a minimum resolution of 1280 by 720 pixels.
If you are experiencing issues with virtual background, try the following troubleshooting tips:
If you do not have the Virtual background tab in your desktop app settings after enabling it, sign out of the app, sign back in again, and check the settings again.
Manually pick the background color to ensure the correct color is selected. This option is only available after you click an image and have I have a green screen selected. Click the color selector box and the virtual background will disappear temporarily, so that you can click on the color in your background that you want to replace with the virtual background. Zoom will automatically make a best guess as to which color should be replaced, but sometimes there are too many choices to accurately guess the correct one. This is why sometimes the virtual background will cover some of your face, as the color it selected was too close to your own skin tone.
Ensure that the background is a solid color with minimal shadows. Also, ensure the background is uniform in lighting. A 3-point lighting setup is ideal.
Ensure that your green screen color does not match your shirt, hair, or eye color.
Black bars on the sides of your video when virtual background is enabled? Ensure that HD video is enabled in your Video settings.
If you are using VDI, some plugins do not support virtual backgrounds and less powerful thin client machines may also be unable to support the feature. Support for additional VDI platforms is in development and customers should check with their sales representative for updates.