If you have any additional questions, please chat with us mentioning “Tax Exemption”.
To comply with various U.S. state and local sales tax law requirements, Zoom Video Communications, Inc. collects sales and other applicable taxes. The amount and type of tax collected depends on your location, the type of products/services purchased, and the applicable rules of the state and local jurisdiction. If you have a certificate of tax exemption, please follow the instructions below to submit your exemption documentation.
Note: Starting July 17, 2023, certain account owners and admins will notice a dedicated Plans and Billing section within their ADMIN menu.
For new customers, please submit your tax exemption certificate under Tax Status on the Payment page of your purchase.
For existing customers, your tax exemption certificate can be submitted on the Billing page.
If a valid tax exemption certificate was submitted, your Tax Status will update to Exempt.
Certain tax exemption certificates require our tax experts to review. In these situations, your Tax Status will be update to Pending. Upon approval of your exemption certificate, all applicable taxes that are eligible for exemption will be refunded or credited to you.
When submitting a tax exemption certificate, kindly take note of the following guidance:
Please note that incomplete or incorrect forms can prolong processing time for your exemption request.
If you have any additional questions, please chat with us mentioning “Tax Exemption”.
If you have questions about exemptions that may apply to Value-Added Taxes (VAT) or Goods and Services Tax (GST), refer to the country-specific FAQs.
Note: If you have questions about tax treatment specific to your situation, please consult with your tax advisor.