Release notes for Web
Zoom provides up-to-date release notes for our core products available in the web portal. This article contains information about recent changes to the web portal, including new and enhanced features, updates to existing features, and bug fixes. In addition, you can find information about upcoming changes (if available) and see a full history of updates made in the last two years by release date.
Other Platform updates: Release notes for the Zoom Workplace app
Upcoming Release
Details about upcoming releases will be posted as they become available.
Released
Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.
August 21, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Changed feature | Update to planned migration enforcement for new web experience | Previously, we announced that Enterprise (Direct sales channel) customers would be migrated to the new web experience on August 26, and Indirect/Channel customers would be migrated on September 19. This mandatory migration will not take place on the previously specified dates. Customers can continue to opt into and use the new UI, but will not be automatically migrated at this time. We will share updated timeline information in a future release. | Web portal |
August 17, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | General availability: Unified System Health Dashboard | Account owners and admins can view the Unified System Health dashboard with quality metrics and drill-in functionality at both session and user levels to monitor and troubleshoot technical issues across the Zoom platform. This phase only covers see quality data for live Meetings. They can also view a global heat map, which displays the health score by city, based on network IP locations. This feature is available to Business, Enterprise, and Education accounts. | Web portal |
| New or enhanced feature | AI Dashboard Enhancement | Account owners and admins can now access additional data points in the Zoom AI Dashboard, including My Notes created with transcripts, Canvas active users and assisted actions, and more. | Web portal |
| User features |
|---|
| New or enhanced feature | Enhancements to schedule privilege for cloud recording delegation | When setting up scheduling privilege, users can grant delegates permission to view, share, download, and delete an executive's cloud recordings.The Can manage cloud recordings settings is is accessible through Settings > Meetings > Other > Schedule Privilege. | Web portal |
August 3, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Admin controls and notifications for new web experience |
Update (August 21, 2026): The previously announced mandatory migration dates (August 26 and September 19) will not take place. Customers will not be automatically migrated to the new web experience at this time. The opt-in controls described below remain available. We will share updated timeline information in a future release.
Account owners and admins have additional controls to manage the rollout of the new web experience for their organization. Changes include:
- Account-wide enforcement: Admins can enforce the new web experience for all users in their account. When enabled, the per-user Try new web experience toggle is removed, preventing users from switching back to the previous web experience.
- Updated account-level management: These controls are available at the account level for eligible accounts with the Try new web experience setting.
| Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where the sub-account list appeared blank | Web portal |
| Resolved an issue where users could not download their own meeting transcripts | Web portal |
July 20, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Enhancements to contact group member management | Account owners and admins can use a dedicated, full-page member list experience to add, remove, and search contact group members, replacing the small dialog box previously used for member management. The member list improves performance for contact groups with large numbers of members and resolves issues with the full-list load that previously occurred when opening the management dialog.Note: Implementation will be done in phases, with deployment expected to complete on August 2026. | Web portal |
| New or enhanced feature | Centralized external account management | Account owners and admins can view and manage all external (delegated) account relationships within their account using a new Manage all delegated accounts permission (Admin Center > Users > Roles > Account Management). This permission includes separate View and Edit choices, allowing flexible control over who can see or modify relationships. Previously, only the user who created a relationship could manage it. With this change, admins can now have a full account level view of all external relationships providing account level transparency and backup management coverage. The existing permission for adding external accounts has also been renamed to from External accounts to Add delegated accounts with no changes to its functionality to align with the navigation and page naming transition from External Accounts to Delegated Accounts. | Web portal |
| New or enhanced feature | Ability to export members from the Groups detail page | In the new groups and settings management experience, account owners and admins can download a CSV file containing the complete member list of any group directly from the Group Detail page. Previously, exporting members list can only be done under User Management. | Web portal |
Note: The Admin controls and notifications for new web experience feature has been pulled from this release and will be included in an upcoming release.
July 6, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Split Collect Respondent Email Addresses setting into separate controls for Surveys and Polls & Quizzes | Account owners and admins can configure respondent email collection for Surveys and Polls & Quizzes independently, allowing organizations to apply different policies to each product type.
- Each setting controls whether responses collect respondent email addresses by default or treat responses as anonymous.
- Locking either setting prevents users from overriding the configured behavior.
This update replaces the previous single combined setting, which did not support scenarios where one product type required email collection to be restricted while the other did not. | Web portal |
| New or enhanced feature | Enhancements to survey sharing and respondent email collection controls | Account owners and admins can access two updated compliance controls for Zoom Survey in the web portal.
- A new sub-setting, Allow inviting external participants, is available under the existing survey link sharing setting. This controls whether users can share survey links with people outside the organization. When disabled, only members within the organization can respond via link, and the Anyone with the link option is hidden from users.
- The Collect email address from respondents setting has been revised so that the toggle defines the default anonymity state for surveys. Locking the setting prevents users from modifying the Require answers to be anonymous option. When the setting is disabled and locked, all existing surveys previously set to non-anonymous are automatically changed to anonymous.
| Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
June 22, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Self-service migration to new groups and settings management experience |
Accounts with 2 or more groups that have not already migrated, can self-migrate to the new groups and settings management experience using the migration banner that appears at the top of the Admin > User Management > Groups dashboard. Admins can click Run migration simulator to preview the migrationen, review group settings in the w experience, and confirm, with the option to cancel at any point before the final step. Previously, migration for these accounts required enablement by Zoom.
This update provides greater flexibility to manage users in multiple groups. It allows admins to create groups targeting product-specific settings rather than comprehensive settings across all products. Admins can utilize these capabilities to establish test groups for evaluating new features like Zoom AI, configure groups with limited settings for specific functionalities, or create new no-settings groups for organizational purposes such as Workspace reservation neighborhoods. This update enables more efficient deployment of Zoom products and features across different user segments.
Notes:
- Accounts with 0 or 1 group, and accounts created after January 10, 2026, have already been automatically updated to the new experience.
- Enablement will be done in phases, with deployment expected to start in June 24, 2026
Learn more about the new groups and settings management experience.
| |
| New or enhanced feature | Separate email address collection settings for surveys and polls and quizzes | Account owners and admins can now manage respondent email address collection separately for surveys and for polls & quizzes. The setting is split into two independent controls: Collect respondent email addresses for Surveys and Collect respondent email addresses for Polls & Quizzes. When either setting is enabled, responses collect respondent email addresses by default; when disabled, responses are anonymous. Each setting can be locked to prevent users from changing it. | Web portal |
| New or enhanced feature | Enhancements to Advanced Client Chat Encryption configuration | Account owners and admins can configure Advanced Client Chat Encryption as a standalone option for client-level chat encryption, without requiring CMK Hybrid to be deployed. Previously, Advanced Client Chat Encryption was only supported in conjunction with Client-Side Encryption. This update adds dedicated configuration support in the web portal, allowing organizations to enable client-level encryption without an on-premises server. A CMK license is required to access this setting. | Web portal |
| New or enhanced feature | Customer Managed Keys (CMK) encryption context includes account identifier | Account owners and admins can view account identifier information in encryption context logs for Customer Managed Keys (CMK). The system automatically adds an acct field to the encryption context, making account information visible in AWS CloudTrail logs for example. This enhancement enables customers to audit and verify that their CMK is being used correctly for their specific account. Account owners can implement policy restrictions based on this identifier to prevent accidental cross-account key usage. This feature must be enabled by Zoom. | Web portal |
| New or enhanced feature | Admin-configured tab ordering for Zoom Workplace mobile app | Account owners and admins can establish organization-wide default tab ordering for the Zoom Workplace mobile app navigation bar, either mirroring their desktop configuration or defining a mobile-specific layout. The Use custom default Workplace navigation bar configuration setting allows admins to specify which tabs appear on the bottom bar versus under the More menu. Admins can choose to apply configurations to new users only or push changes to all existing users, with appropriate user notifications when overriding personal customizations. The system displays the complete set of tabs available, automatically adapting to individual user licensing and permissions. | Web portal
iOS
iOS (Intune)
Android
Android (Intune) |
| User features |
|---|
| New or enhanced feature | Unified short and long link domains in Zoom Surveys | Users with branded Zoom domains now have consistent domain usage across both short and long survey links in Zoom Surveys. Short links now use the same domain as long links, including custom branded domains such as abc.zoom.com. This update applies across all survey link types and custom domain configurations. | Web portal |
June 1, 2026
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where Mobile SDK participants incorrectly received a This Meeting Is Being Transcribed notification when transcript saving was enabled in the meeting template but meeting transcripts were not enabled at the account level | Web portal |
| Resolved an issue where the Meeting Transcript retention setting did not correctly enforce locked account-level retention policies when users enabled transcripts at the personal level | Web portal |
| Resolved an issue where registrants received a message that user does not exist when registering for recurring webinars with PayPal integration | Web portal |
May 28, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| General features |
|---|
| New or enhanced feature | Simplified navigation experience for web interface users and admins | The new Zoom Web experience offers a unified, intuitive interface that aims to help users to access key features faster and manage settings more efficiently.
The key changes features the following:
- Redesigned homepage experience: Layout is similar to the desktop app, with quick access to the universal header and options to start, join, or schedule a meeting.
- Product waffle menu: Replaces the previous left navigation panel and provides a unified cross-product navigation. It opens each product in a new tab on the web allowing users to configure a product's settings on its own page. Products can be dragged and dropped into any position within the menu, allowing for fully customized order.
- Profile menu: Contains user configurable presence status, and options to switch accounts, sign-out and download the Zoom Workplace app. It provides a clear split between personal and admin controls through My account and Admin Center for settings navigation and features an easy two-tier navigation instead of an infinite horizontal scroll.
- Admin Center: Replaces the Account Management section originally accessible from the left navigation panel. This option is visible to account owners, administrators, and users with Role Management permissions.
Notes:
- Enablement will be done in phases, with deployment expected to start in May 2026.
- This feature can be managed for eligible accounts through the Feature Release Controls.
| Web portal |
May 18, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Usage Data Dashboard: Client Platform Page Enhancements for Sorting, Pagination, and Date Filtering | Account owners and admins managing large deployments can more efficiently review client version data on the Client Platform page within the Usage Data Dashboard. The page supports column-based sorting by Last Login Time, Client Version, Email, First Name, and Last Name, allowing admins to organize data according to their monitoring needs. Pagination indicators display both the total number of pages and the current page, providing clearer navigation context when browsing through large volumes of client records. | Web portal |
| New or enhanced feature | Mask personal data from reports and dashboard | Account owners and admins can control when personally identifiable information (PII) appears as Anonymized in meeting and webinar reports and dashboards. When enabled, this setting automatically masks PII, such as participant names, email addresses, IP addresses, and location data, in all meeting and webinar reports after a specified time period. The masking applies retroactively to previously generated reports when they are reaccessed or exported. This feature provides admins with enhanced control over participant privacy and data protection across their organization. Previously, this feature required Zoom enablement. | Web portal |
| New or enhanced feature | Customer Managed Key: Support adding of proxy and certificate information | Account owners and admins can add proxy and certificate information to Customer Managed Key Hybrid to support traffic monitoring between the key connector and key broker. Previously, Customer Managed Key Hybrid connected directly via TLS without proxy support. With this update, admins can specify proxy settings along with the corresponding certificate details, giving organizations greater visibility into encrypted key management traffic. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where the End poll and Launch poll icons were grayed out, preventing the host from launching a new poll in a webinar | Web portal |
| Resolved an issue where permission checkboxes overlapped in Settings > Mail & Calendar during Calendar and Contact Integration setup, affecting the display of permission options | Web portal |
| Resolved an issue where recurring Zoom meetings displayed incorrect times and returned errors (Error 0, Error 4502) after a daylight saving time change | Web portal |
| Resolved an issue where SSO configuration settings disappeared after saving changes | Web portal |
| Resolved an issue where CRC port count did not update to reflect an active license after subscription activation, causing a maximum ports reached error. | Web portal |
Note: The Simplified navigation experience for web interface users and admins feature has been pulled from this release and will be included in an upcoming release.
May 11, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Changed feature | Enhancements to recording download permissions for admins | Admins with the View the recording and transcript content role permission can download cloud recordings on the account, even when the Allow users to download cloud recordings setting is disabled in the Zoom web portal. This role permission overrides the organization-wide setting, giving admins download access regardless of how the broader account is configured. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
May 6, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Enhancements to group settings management with individual setting selection for General tab options | Account owners and admins can configure individual settings within user groups for the General tab instead of applying all settings in a product category at once. This gives admins precise control over what's enforced for each group, reducing unintended policy changes and making group configuration safer at scale. General tab sub-sections include Security, System Updates, Profile and Contacts, Smart recognition, Data & Storage, and Others.
Note : This feature is applicable to accounts on the new groups and settings management experience . | Web portal |
April 20, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Changed feature | Enhancements to keep me signed in functionality | Users can maintain login sessions for up to 90 days by default across all Zoom web products, with automatic renewal for active users. As before, the login state duration follows administrator settings when configured. In addition, users no longer need to take any additional action to maintain their login status during the effective period. Users can manually sign out at any time to end their session. | Web portal |
| Admin features |
|---|
| New or enhanced feature | Enhancements to the new groups user interface | Account owners and admins will see a series of usability improvements across the New Groups interface designed to make group creation and management more intuitive. Terminology has been standardized throughout the interface, with labels such as Priority replacing Settings enablement, and action buttons updated to more precisely reflect their function, such as Edit product list and Edit product settings . In the Add Group flow, the product settings option defaults to enabled, and revised copy clarifies the impact of toggling that setting. Additionally, in User Management, a user's detailed page will now indicate the group priority number for any groups the user is a member of to assist with troubleshooting tasks. | Web portal |
| New or enhanced feature | Enhancements to the groups migration wizard | Account owners and admins navigating the groups migration wizard see updated terminology and clearer instructions across each screen of the migration flow, along with a numeric step indicator that communicates progress through the process. The first step has been clarified to indicate that a simulation is initially performed providing an analysis report. Only after review and confirmation will the actual migration be performed. Admins can cancel the migration process at any time prior to the final confirmation step. Additionally, when the conflict report is generated, admins can download a second report containing tested group priority order. This feature must be enabled by Zoom. | Web portal |
| AI Companion |
|---|
| New or enhanced feature | General availability: Manage meeting summary permissions for scheduling delegates | Users can allow their scheduling delegates to manage AI Companion meeting summaries for all meetings on their calendar, meetings scheduled by the delegate or any meetings scheduled by any delegate. Delegates can view, edit, and share summaries on behalf of the delegator. | Web portal |
| Mail and Calendar features |
|---|
| New or enhanced feature | Zoom Mail: Link and document preview support in email body composition | Users can view link previews and document previews when composing emails, matching the functionality already available in chat and docs. The system generates previews for public links and replaces document URLs with document names for better readability. Account owners and admins can configure a user setting to disable public link preview functionality, with the feature enabled by default. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where the Webinar Survey tab showed 0 responses despite available survey results | Web portal |
| Resolved an issue where exporting a report added a blank row in the CSV file after the 2000th entry | Web portal |
| Resolved an issue where restoring summaries from the Trash folder required users to perform the action twice | Web portal |
| Resolved an issue where account owner role information was incorrect | Web portal |
| Resolved an issue where the Summary Management page showed an error when searching older summaries | Web portal |
| Resolved an issue where cancellation emails did not follow the webinar's selected language when using the Same as recipients' default language setting | Web portal |
| Resolved an issue where editing meetings from Show all occurrences sent cancellations instead of updates | Web portal |
| Resolved an issue where the plans usage API did not return full license details for the main account | Web portal |
| Resolved an issue where a Simulive webinar restarted automatically after the host ended the session | Web portal |
| Resolved an issue where recordings were not properly linked and ingested due to missing tracking field association with the meeting ID | Web portal |
| Resolved an issue where the Past Meeting Participants API returned a User does not exist error for valid requests | Web portal |
Note: The Mask personal data from reports and dashboard feature has been pulled from release due to issues with deployment and will be available in another upcoming release.
March 23, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Zoom Dashboard: Enhancements to AI Companion dashboard for ROI tracking | Account owners and admins with dashboard access can access enhanced AI Companion dashboard features designed to track return on investment and usage analytics to help understand an estimated time saving by using Zoom AI Companion meeting summaries across the organization. The dashboard is available under Zoom Dashboard > AI Companion tab > ROI tab. The ROI dashboard comes with calculation settings where time-saving values and parameters can be edited. The dashboard shows the following data:
- Adoption metrics : Visual representation of AI Companion adoption rates company-wide and by department
- Time savings : Estimated time saved through meeting summaries for hosts and participants (per meeting and summarized filter)
- Unrealized value : Potential time savings from meetings without AI Companion features enabled (per meeting and summarized filter)
The ROI productivity metrics displayed in the dashboard are estimates only, calculated based on available account data and the current calculation settings. The calculations can use either the default values based on research-based benchmarks or custom configured values. These estimates do not guarantee actual time or cost savings. Actual results may vary significantly depending on the organization's implementation, user adoption, and specific use cases. | Web portal |
| New or enhanced feature | Updated Zoom Rooms dashboard to match device-level status | Account owners and admins can now view expanded Zoom Room statuses on the Room Management page and dashboard. The interface displays more detailed device states, including Available , Offline , In a Meeting , In a Calendar Event , Presenting , On a Call , and Under Construction . Status updates reflect real-time room conditions with consistent alignment between device-reported states and the dashboard display, providing more comprehensive room visibility to support informed management decisions. This enhancement does not impact the List Zoom Rooms Open API or the Dashboard Open API in this release. This feature must be enabled by Zoom. | Web portal |
| New or enhanced feature | Settings snapshot - Settings configuration export to CSV file | Admins can generate detailed exports of top level account settings. The settings snapshot feature is accessible through Account Management > Reports > User Activity Reports > Settings Snapshot . With this feature, admins can capture the configuration state of the account for change management, environment comparisons, auditing/compliance, and backups. The settings snapshot is particularly valuable for organizations migrating to the new groups and settings management experience to document their before and after changes. | Web portal |
| New or enhanced feature | Lock user profile attribute fields when mapped through SAML | In SAML response mapping, account owners and admins can control which user profile attributes SSO users can edit. Admins can choose to allow or prevent SSO users from editing the following attributes: Pronouns, Display Name, Location, Company, Department, Job Title, Manager, and Custom attributes. The system maintains backward compatibility by automatically migrating existing restrictions and preserving SAML data synchronization during sign-in processes. This enhancement streamlines administrative workflows while providing granular permission management across user profiles. | Web portal |
| New or enhanced feature | Create custom banner in Zoom Workplace for organizational messaging | Account owners and admins can create custom banners that display organizational announcements to users on the Zoom Workplace app Home tab. Admins can target specific user groups or the entire organization, include hyperlinks within banner content, and control display frequency with options ranging from every sign in to annually. The banners include dismiss options and follow the same methodology as custom disclaimers, with a maximum of two banners displayed simultaneously alongside service banners such as on a Zoom Phone call. When an admin creates a custom banner, users on desktop app version 7.0.0 and higher will see the custom banner. Users on versions below 7.0.0 will not see custom banners set by their admin.
Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for March 24, 2026 | Windows
macOS
Linux |
| New or enhanced feature | Admin-configured tab ordering for Zoom Workplace desktop app | Account owners and admins can establish organization-wide default tab ordering for the Zoom Workplace desktop app navigation bar. The App tab configuration settings allow admins to specify which tabs appear on the left navigation bar versus under the More menu. Admins can choose to apply configurations to new users only or push changes to all existing users, with appropriate user notifications when overriding personal customizations. The system displays the complete set of tabs available, automatically adapting to individual user licensing and permissions. This functionality streamlines the user experience by surfacing the most business-critical Zoom features while preserving individual customization capabilities.
Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for March 24, 2026 | Web portal
Windows
macOS
Linux |
| AI Companion |
|---|
| New or enhanced feature | Enhancements to the onboarding workflow for AI Companion | Workplace Pro users receive an improved AI Companion onboarding experience through a redesigned widget with updated logic and user interface. The system removes previous limitations where admin-locked settings would prevent the entire widget from displaying to users. The onboarding process guides users through setting up AI Companion for hosted meetings, connecting third-party calendars when needed, and configuring summary delivery to external applications. Users retain the ability to maintain existing settings, save selections progressively, or defer setup with reminder notifications. The enhanced onboarding widget provides better accessibility and clearer guidance for optimizing AI Companion functionality across meeting workflows.
Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for March 24, 2026 | Web portal
Windows
macOS
Linux |
| Mail and Calendar features |
|---|
| New or enhanced feature | Admin settings panel for email and calendar feature management | Account owners and admins can control which users have access to email and calendar functionality through new Web portal settings under the Account level. The panel includes a master toggle to enable or disable users within the organization to manage email and calendar on the Zoom Workplace app, along with specific checkboxes to control access to the Zoom Mail, Zmail.com account creation, and custom domain usage for email and calendar. All settings default to disabled, allowing admins to selectively enable features based on their organization's needs. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where users were unable to lock Zoom Events waiting room settings. | Web portal |
| Resolved an issue where users with scheduling privileges could not find their own account when adding themselves as an alternative host for webinars scheduled on behalf of another user | Web portal |
| Resolved an issue where users were getting a blank page when they access Zoom Clips | Web portal |
| Resolved an issue where Calendar and Contacts integration settings displayed inconsistent presence information between the Profile page and Mail & Calendar settings | Web portal |
| Resolved an issue where Digital Signage content playlists did not display all available rooms in the floor dropdown menu, causing inconsistent room listings | Web portal |
| Resolved an issue where the Zoom Workplace Enterprise Plus licenses were not available for assignment and caused users to be incorrectly added as Basic users when assigned to Zoom Phone | Web portal |
| Resolved an issue where invoices for the main account were not displayed in the UI | Web portal |
| Resolved an issue where watermark settings were not consistently applied to recurring meetings when users were moved to watermark-enforced groups | Web portal |
| Resolved an issue where the Get Inactive Hosts API returned fewer records than the specified page size | Web portal |
| Resolved an issue where a virtual user remained in the account and could not be deleted | Web portal |
| Resolved an issue where alternative hosts received meeting summary emails despite the setting being disabled by the host | Web portal |
| Resolved an issue where Office 365 scheduled meetings did not appear in the Upcoming Meetings tab | Web portal |
| Resolved an issue where Enterprise Plus customers were incorrectly limited to creating five Zoom Clips with a maximum duration of two minutes despite having the appropriate licenses | Web portal |
February 9, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Granular download permissions for cloud recordings | Account owners and admins can configure cloud recording download permissions with granular controls, instead of a single global setting. They can enable downloads for Meetings, Webinars, Webinars Plus, Zoom Events, or all of them. | Web portal |
| AI Companion |
|---|
| New or enhanced feature | AI Companion consent requirements for phone participants |
Account owners and admins can configure consent requirements and customize audio notifications for AI Companion (AIC) when participants join meetings via phone or audio-only connections. The system provides separate audio prompts for AIC and recording functions, with options for users to provide full consent (Press 1), join in muted listen-only mode (Press 2), or exit the meeting (Press 3). When both AIC and recording consent are required, the system processes AIC consent first before proceeding to recording notifications. Timeout scenarios automatically place users in listen-only mode for meeting continuity while maintaining compliance standards.
Note: Implementation will be done in phases, with deployment expected to complete on February 16, 2026.
| Web portal |
| New or enhanced feature | Default settings for AI Companion meeting summaries | Account owners and admins can manage default settings for AI Companion meeting summaries. By default, summaries are automatically shared with meeting hosts and invitees within the same organization. Email notifications for shared summaries exclude summary text, maintaining awareness while protecting meeting content. These default settings apply to Business and Pro accounts where sharing preferences have not been modified and do not affect Enterprise accounts or users with modified configurations. | Web portal |
| General features |
|---|
| New or enhanced feature | Introducing Enhanced Media add on |
With the Enhanced Media add-on, customers can experience high quality media enhancements ideal for professional collaboration and production environment. In this release, the Enhanced Media add-on includes:
Meetings
- 60fps high frame rate participant video streams, valuable for activities that involve smooth movement or requiring a higher degree of visual realism
- Higher bit rate participant video streams for sharper details and improved color reproduction
- 1080p content sharing at 60fps, enables a smoother sharing experience while maintaining finer details for professional media review work
- High Bandwidth Mode for multiple simultaneous HD participant video streams in supported applications
- Higher quality participant video streams in gallery view on 4K displays
Zoom Rooms
- High Bandwidth Mode for multiple simultaneous HD participant video streams in supported applications
- Higher quality participant video streams in gallery view on 4K displays
Zoom Events
- Enhanced media features available for Meetings within Zoom Events
Notes:
- 60fps high frame rate video, 60fps content sharing, and higher bit rate streams will be available on Zoom Rooms in another upcoming release.
| Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where customers could not view external attendees' email addresses in reports | Web portal |
| Resolved an issue where the meeting participant limit displayed an incorrect number | Web portal |
| Resolved an issue where customers could not reactivate a deactivated user as they exceed the Basic account maximum host limit | Web portal |
| Resolved an issue where deleted Digital Signage content was not available in the Content Library and continued to consume storage capacity | Web portal |
| Resolved an issue where enabling the chat restriction for unauthorized devices caused Presence and meeting-related features to stop working | Web portal |
| Resolved an issue where registration reports for meetings were unavailable | Web portal |
Note: The Enhancements to the onboarding workflow for AI Companion feature has been pulled from this release and will be included in an upcoming release.
February 2, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| AI Companion |
|---|
| New or enhanced feature | Use My notes with AI Companion on the web | Users can access My notes in the Zoom Workplace app as a data source within AI Companion on the web, allowing users to utilize available audio transcription from in-person meetings, Zoom Meetings, and third-party meetings. AI Companion on the web can use the associated transcripts and any written notes to provide insights for users alongside other selected data sources.
Note : While this feature is generally available, it may not be accessible to all users right away, as it is being rolled out gradually. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where users were unable to download the Settings Snapshot report for Zoom Rooms | Web portal |
January 12, 2026
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Enhancements to usage data Client Platform Page filtering and navigation | Account owners and admins can monitor client platforms across large enterprise deployments using an improved Client Platform Page interface under the Zoom Dashboard >Usage Data > Client versions. The enhanced client version filter provides hierarchical organization, allowing selection of version ranges like 5.x.x with expandable sub-versions, streamlining version analysis workflows. Pagination controls enable admins to customize page sizes and navigate through extensive user lists more effectively. The interface includes column sorting for Last Login Time and Client Version, helping administrators quickly identify and analyze client usage patterns. | Web portal |
| New or enhanced feature | Manage which Zoom apps can join as a participant in meetings and webinars in your organization | Account owners and admins can manage which Software Development Kit (SDK) applications are allowed to join their organization's meetings and webinars. A new account-level setting called Manage which Zoom apps can join as a participant in meetings and webinars in your organization provides admins with controls for SDK apps. Admins can select multiple SDK apps from the Zoom Marketplace to create a customized allow or block list. Customers who previously requested backend blocking of SDK apps will have those restrictions automatically migrated to the new feature with no change in behavior. This feature enables administrators to control unauthorized SDK apps from joining and accessing meeting content. If the feature is OFF, any SDK app may join meetings and webinars for the account.
Notes:
- Implementation will be done in phases, with deployment expected to complete on February 2, 2026.
- Existing apps that were blocked by contacting Zoom support may not show up in your block list, but the block is still in effect.
| Web portal |
| New or enhanced feature | Improved handling of orphaned meeting archive data deletion | Account owners and admins can resolve orphaned meeting archive data issues that occur when user accounts become disabled. The archiving API has been enhanced to process deletion requests based on account matching rather than requiring active user status. Previously, when users were disabled, their associated meeting data could not be deleted through the API due to user ID validation failures. The updated deletion process for past meeting archive files and individual file records helps with comprehensive data cleanup capabilities across all account states. | Web portal |
| New or enhanced feature | Enhanced groups management for new and qualifying existing accounts | Existing accounts with 0 or 1 group are automatically updated to the new groups management experience. New accounts ( signed up after January 10, 2026 ) will also default to the new groups management experience. This update provides greater flexibility and control to manage users in multiple groups. It allows admins to create groups targeting product-specific settings rather than comprehensive settings across all products. Account owners and admins can utilize these capabilities to establish test groups for evaluating new features like AI Companion (AIC), configure groups with varying settings for specific functionalities, or create new no-settings groups for organizational purposes such as Zoom App Marketplace approvals and Workspace reservation neighborhoods. This update enables more efficient deployment of Zoom products and features across different user segments.
Note : For existing accounts with 2 or more groups, this feature must be enabled by Zoom. Learn more about the new groups and settings management experience . | Web portal |
| New or enhanced feature | Compliance controls for external survey sharing and email collection | Account owners and admins can apply granular compliance controls for Zoom Surveys at the account, group, and user levels. A new Allow inviting external participants sub-setting lets admins control which users can share surveys outside the organization by removing the Anyone with the link option when the setting is disabled. The Collect email address from respondents setting now includes enhanced locking behavior that prevents users from changing anonymity options when compliance rules are enforced. If email collection is disabled and locked, existing non-anonymous surveys are automatically converted to anonymous, and future changes are restricted. These enhanced controls help organizations meet regulatory requirements while preserving survey functionality for authorized users. | Web portal |
| User features |
|---|
| New or enhanced feature | Survey version preservation for public link surveys | Users can update public link surveys with automatic version preservation to ensure response data integrity. When users modify survey content, including editing question text, deleting questions, or reordering the survey structure. The system creates a new survey version while retaining the original version for previously collected responses. All historical responses remain permanently associated with the specific survey version active at the time of submission, ensuring accurate data alignment. This versioning mechanism prevents data loss or response misalignment during active data collection and allows users to iteratively update surveys without impacting existing response data. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
December 22, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| AI Companion |
|---|
| New or enhanced feature | Join meetings and access post-meeting content in AI Companion Web | Users can view upcoming meetings, join them directly, and access post-meeting content such as transcripts, summaries, and recordings in AI Companion on the web. The integrated calendar displays scheduled meetings with direct join options, allowing users to join sessions and review meeting materials directly in the web interface immediately afterward. | Web portal |
| New or enhanced feature | Admin enablement control for AI Companion on the web | Account owners and admins can control AI Companion enablement on the web for their organization through a dedicated admin setting, allowing admins to enable or disable access to the web-based AI Companion interface and manage all existing AI Companion administrative controls. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where the Room Health page in the Zoom Dashboard timed out | Web portal |
December 15, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Enhancements to group settings management with individual setting selection for Recording and Transcripts | Account owners and admins can select individual settings for Recording & Transcripts when creating or configuring user groups. The system automatically handles setting dependencies by notifying admins when a selected setting requires another setting or product category to function properly. Admins can search for specific settings to find them faster within product categories. When selecting individual settings, admins will see all sub-sections within that product category for more granular control.
Note : This feature is applicable to accounts on the new groups and settings management experience . | Web portal |
| AI Companion |
|---|
| New or enhanced feature | Allow AI Companion panel conversations to be archived | For accounts with Meeting Archiving and AI Companion panel enabled, account owners and admins can include AI Companion panel conversations in Zoom Workplace to be archived. Archiving includes interactions such as context (meeting/phone/channel ids), hero prompts, user queries, responses, file uploads and interaction feedback like thumbs up/down generated by internal regulated users. An archival notification disclaimer appears to inform users when their conversations are being recorded. Account owners and admins can manage this setting at the account or group levels under the AI Companion tab. | Web portal |
| New or enhanced feature | AI Companion standalone web application for task completion and knowledge search | AI Companion on the web is designed to boost productivity by offering an AI-driven, intuitive web interface that connects to your work context, providing a personalized experience by integrating with the tools you already use. AI Companion on the web is accessible through supported browsers at https://ai.zoom.us and key features include:
- Conversational Work Surface : Central space to interact with AI Companion, integrating Zoom Docs and Meetings with web search support and any enabled third-party data sources. Add specified context by selecting meetings, docs, or uploading files.
- Writing Mode : Draft, edit, and refine business documents side-by-side with AI Companion, using meeting notes and docs to create release plans or executive summaries.
- Deep Research Mode : Available only with the Custom AI Companion add-on, generate comprehensive insights by analyzing multiple documents or meetings, such as competitor analysis or business model evaluation.
- Conversation Starters : Utilize pre-built assistants and tools to help accelerate productivity, including the Post-Meeting Follow-up Assistant and Project Tracker Across Multiple Meetings.
- Agentic Retrieval : Finds insights across meeting conversations, docs, and connected apps with context-aware filtering to customize search scope.
- Personal Workflows : Currently available in beta, users can configure personal agentic AI workflows from templates or a low-code builder to automate multi‑step actions across Meetings, Team Chat, Docs, and Tasks. Some usage limitations may apply.
| Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where removing an external admin from a custom role sent email notifications to unintended view-only admins | Web portal |
| Resolved an issue where the meeting registration link returned a "Page not found" error after a meeting was deleted and then recovered | Web portal |
| Resolved an issue where the new dashboard view showed live meetings for the entire account instead of only the selected user group | Web portal |
| Resolved an issue where the Zoom Dashboard did not populate the Meeting ID and Date of Meeting fields | Web portal |
| Resolved an issue where the Zoom AI Companion Voice Recorder setting was missing from account settings and only appeared under user settings | Web portal |
| Resolved an issue where customers were unable to view the BAA agreement in the Web portal. | Web portal |
| Resolved an issue where participants were disconnected when joining Simulive webinars via dial-in numbers despite all audio options being enabled at user and account levels | Web portal |
| Resolved an issue where the Restrict users from using selected features on unauthorized devices setting for Team Chat was not functioning as intended | Web portal |
| Resolved an issue where edits to Waiting Room options for a single occurrence of a recurring meeting were not saved | Web portal |
| Resolved an issue where users were unable to remove the Last Name field requirement on Zoom meeting registration questions | Web portal |
| Resolved an issue where Zoom meeting invites continued to appear in English despite being configured to Japanese | Web portal |
November 17, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Updated terminology and messaging for custom AI Companion notices | Account owners and admins will see new text strings and terminology across the custom AI Companion notice feature. The web portal administrative interface now displays Show a custom message when turning on AI Companion instead of disclaimer-focused language, with corresponding updates to configuration options and hyperlink text. The custom notice feature is otherwise unchanged. | Web portal |
| New or enhanced feature | Support subdomains for cloud recordings | Account owners and admins can configure subdomain-based access for cloud recordings to enable organizations to route cloud recording traffic through security infrastructure like Zscaler while maintaining performance. This subdomain support works alongside existing IP Address Access Control settings for comprehensive network security management. | Web portal |
| New or enhanced feature | Enhancements to group settings management with individual setting selection for Webinars | Account owners and admins can select individual settings for Webinars when creating or configuring user groups. The system automatically handles setting dependencies by notifying admins when a selected setting requires another setting or product category to function properly. Admins can search for specific settings to find them faster within product categories. When selecting individual settings, admins will see all sub-sections within that product category for more granular control.
Note: This feature is applicable to accounts on the new groups and settings management experience. | Web portal |
| AI Companion |
|---|
| New or enhanced feature | Next steps only template option for AI Companion meeting summaries | Meeting hosts can generate AI Companion meeting summaries that include only the Next Steps section by selecting the Next Steps template. This template omits the overview and discussion sections while keeping the existing formatting for action items. Hosts can choose the template before creating a summary or apply it after generating a full summary in any location where summaries are available. | Web portal |
| New or enhanced feature | Manage meeting summary permissions for scheduling delegates | Users can allow their scheduling delegates to manage AI Companion meeting summaries for all meetings on their calendar, meetings scheduled by the delegate or any meetings scheduled by any delegate. Delegates can view, edit, and share summaries on behalf of the delegator. This feature must be enabled by Zoom. | Web portal |
| New or enhanced feature | Manage AI Companion access for external meeting participants | Account owners and admins can configure AI Companion restrictions based on meeting participant composition. Admins can set account-level rules that disable AI Companion when external users join, with notifications informing participants when the feature is unavailable. Hosts can allow or restrict participant requests for AI Companion through meeting controls, and admins can specify which user groups or domains are permitted to request AI Companion during meetings. | Web portal |
| New or enhanced feature | Configure meeting summary access for all participants | Account owners and admins can configure meeting summary sharing settings to include all participants, even if they were not originally invited or are attending an instant meeting. When selecting organization-based sharing options such as Invitees in org or All invitees in and out of org, admins can enable an additional option to include participants outside the original invite list. | Web portal |
| User features |
|---|
| New or enhanced feature | Unsubscribe option for cloud recording storage email alerts | Account owners and admins can unsubscribe from daily cloud recording storage usage email alerts through an unsubscribe option included in each notification. The email alerts notify users when cloud recording storage reaches 80% of the subscribed storage limit and trigger daily when usage reaches 95%. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where external participants added through an external calendar were removed from the invitee list | Web portal |
| Resolved an issue where meeting registrants received unexpected email notifications | Web portal |
| Resolved an issue where changes to the Allow users to post to Gallery setting in Account Settings > Docs tab did not save | Web portal |
| Resolved an issue assigning remaining Zoom Workplace licenses | Web portal |
| Resolved an issue in Zoom Rooms Digital Signage API where the Description (Bypass Customer Data Detection Automations) field was lost when the issue type was changed | Web portal |
| Resolved an issue where AIC Disclaimer notifications did not display bullets and numbers correctly | Web portal |
| Resolved an issue where the Audio Conferencing report export did not include the Rate and Total columns | Web portal |
| Resolved an issue where updated meeting topics were not reflected in the scheduled meetings list on the web portal | Web portal |
| Resolved an issue where searching Hebrew words in audio transcripts on cloud recordings returned no results | Web portal |
| Resolved an issue where scheduling privileges displayed a user's phone number instead of their name or email address | Web portal |
November 10, 2025
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where users received a sync error pop-up when clicking the Settings button in the Outlook Add-in. | Web portal |
| Resolved an issue where some recordings were missing from archived meetings | Web portal |
October 20, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| AI Companion |
|---|
| New or enhanced feature | Manage AI meeting summary notifications and sharing settings independently | Account owners and admins can configure AI meeting summary email notifications and sharing permissions independently through account management settings. Admins can enable or disable sharing options such as sharing with all users or with users outside the organization at the account or group level. When sharing restrictions are active, the share button is disabled and includes tooltips explaining the restriction. | Web portal |
| Admin features |
|---|
| New or enhanced feature | Enhancements to feature request dashboard for license management | Users can request product licenses(ZP power pack) directly from the Zoom Workplace app when they see an advertisement, with requests automatically routed to account admins based on whether license assignment or procurement is needed. Account owners and admins gain access to a comprehensive dashboard that consolidates all user requests across three categories: feature access, license assignment, and license purchase requests. The dashboard provides real-time visibility into current subscription plans and available license counts, enabling admins to assign licenses immediately or reject multiple requests simultaneously with bulk actions. When additional licenses are required, the system opens appropriate purchase flows based on account type, including online purchasing for standard plans or automatic notifications to account executives for enterprise accounts. Admins receive email notifications for new requests and can track request history across all categories. This solution addresses the gap in license request visibility and provides actionable tools to accelerate feature adoption. | Web portal |
| Host features |
|---|
| New or enhanced feature | Add weights to survey questions | Hosts can now assign internal weights to single-choice and multi-choice survey options while keeping scoring scales hidden from respondents. These weights remain invisible to customers but allow hosts to capture meaningful scoring data in the background. This enhancement eliminates the need for manual calculations when determining agent scores from survey responses and is particularly useful for collecting customer satisfaction feedback. | Web portal |
| User features |
|---|
| New or enhanced feature | Support for internal survey names | Survey owners can now assign internal names to surveys, making it easier to distinguish between different versions that share the same customer-facing title. These internal identifiers are visible only to internal users and are not displayed to end users. When multiple survey versions exist under the same title, the internal name helps users quickly identify and manage the correct version, streamlining survey version management. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where features could not be turned off in Feature Release Controls | Web portal |
| Resolved an issue where the Manage Default Risk Signal Criteria page became unresponsive when configuring deal stage filters in Zoom Revenue Accelerator | Web portal |
| Resolved an issue where full-width characters overlapped in the webinar registration form's topic field when using Edge and Chrome | Web portal |
| Resolved an issue where the Send me a Preview Email option for webinar did not send emails. | Web portal |
| Resolved an issue where changes to the Default encryption type settings were not saved | Web portal |
| Resolved an issue where users could not reactivate canceled accounts | Web portal |
| Resolved an issue where the alternative host email invitation displayed the wrong name | Web portal |
| Resolved an issue where users joining a webinar from a mobile device without logging in showed incorrect or inconsistent information on the dashboard | Web portal |
| Resolved an issue where the Zoom Phone Outlook Add-in called the wrong number | Web portal |
| Resolved an issue where instant meetings did not apply domain restrictions | Web portal |
| Resolved an issue where turning off AI Companion during a meeting deleted meeting assets, preventing the meeting summary from being generated even if AI Companion was re-enabled | Web portal |
| Resolved an issue where the Meetings count was higher than Join Meeting Time in the Live Meetings dashboard | Web portal |
| Resolved an issue where deactivating a user did not remove their Zoom Phone license | Web portal |
September 29, 2025
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolve an issue where Email is not supported as a parameter in the User Assistant API endpoint | Web portal |
September 22, 2025
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where the User Assistants API endpoints rejected duplicated user's email address parameter and failed to return a clear error when the format was invalid | Web portal |
| Resolved an issue where the PATCH /webinars/{webinarId} endpoint did not properly update the is_simulive parameter despite returning a 204 success response | Web portal |
| Resolved an issue where locking the Default Encryption Type in account settings did not save changes and reverted after a page refresh | Web portal |
| Resolved an issue where purchasing CRC licenses online removed existing Meetings licenses from the account | Web portal |
September 15, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Changed feature | Removed functionality for live streaming on Workplace from Meta | Due to Meta's recent announcement about the closure of Workplace from Meta, Zoom customers can no longer live stream Zoom meetings or webinars on Workplace from Meta. As an alternative, it is recommended to live stream a meeting or webinar to a custom platform, such as Workvivo. Learn more about enabling and setting up custom live streaming on your Zoom account or setting up a custom live stream to Workvivo. | Web portal
Windows
macOS |
| Admin features |
|---|
| New or enhanced feature | Enhancements to group settings management with individual setting selection for AI Companion | Account owners and admins can select individual settings within AI Companion when creating or configuring user groups. The system automatically handles setting dependencies by notifying admins when a selected setting requires another setting or product category to function properly. Admins can search for specific settings to find them faster within product categories. When selecting individual settings, admins will see all sub-sections within that product category for more granular control.
Note: This feature is applicable to accounts on the new groups and settings management experience. | Web portal |
| New or enhanced feature | Extend cloud recording reporting data to 12 months | Account owners and admins can access cloud recording reporting data for up to 12 months, extended from the previous 6-month limit. The report is available under Account Management > Reports > Cloud Recording. | Web portal |
| User features |
|---|
| New or enhanced feature | Expanded language support for automated captions |
Automated captioning support is expanding to include the following languages and regional dialects: Afrikaans, Arabic (Gulf), Bengali, Catalan, Croatian, Galician, German (Switzerland), Greek, Latvian, Norwegian, Serbian, Slovak, Somali, and Zulu. These languages are enabled by default, but admins can control the availability of the languages through the Automated captions setting within the web portal.
Note: The following locales were rolled back due to backend issues: English (Australian), English (India), English (Ireland), English (New Zealand), English (Scot), English (South Africa), English (United Kingdom), English (Welsh), Spanish (Mexico).
| Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where users could not access recordings after being moved to a new group because the group.member_added webhook event did not trigger | Web portal |
| Resolved an issue where alternative hosts could not consistently create or edit polls before a webinar despite the host enabling the setting | Web portal |
| Resolved an issue where admins could not access the Overview tab because it was missing from the Zoom Workplace Dashboard | Web portal |
| Resolved an issue where the EWS URL, configured at the account or group level, was not automatically populated in the user profile | Web portal |
| Resolved an issue where the Zoom min CPU usage incorrectly displayed 100% in QoS reports for some participants | Web portal |
| Resolved an issue where hosts did not receive email notifications for meeting registrations even when the Send an email to host setting was enabled | Web portal |
Note: The Support for internal survey names feature has been pulled from this release and will be included in an upcoming release.
September 8, 2025
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where users could not access recordings after being moved to another group via SSO mapping | Web portal |
August 18, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Zoom Dashboard: Enhancements to join time performance monitoring | In addition to tracking and monitoring participant join times, account owners and admins can configure threshold alerts for meeting join times and monitor performance across various time intervals including hourly, daily, weekly, and monthly reports. Administrators can configure alert rules to receive email alerts when join times exceed certain thresholds (e.g., more than 15 seconds) and when a significant portion of participants (e.g., 50% or more) experience extended join times within a configured time window. | Web portal |
| New or enhanced feature | Enhancements to group settings management with individual setting selection | Account owners and admins can select individual settings within Zoom Meetings and Audio Conferencing when creating or configuring user groups. The system automatically handles setting dependencies by notifying admins when a selected setting requires another setting or product category to function properly. Admins can search for specific settings to find them faster within product categories. When selecting individual settings, admins will see all sub-sections within that product category for more granular control.
Note : This feature is applicable to accounts on the new groups and settings management experience . | Web portal |
| New or enhanced feature | Enhancements to Meeting and webinar history by hosts report with meeting/webinar and license type filters | Account owners and admins can filter the Meeting and webinar history > By hosts report to separate meetings from webinars. Additionally, they can distinguish between paid and basic licenses. | Web portal |
| AI Companion |
|---|
| New or enhanced feature | Unified knowledge library experience | Account owners and admins for accounts with licenses for Custom AI Companion and Zoom Virtual Agent and/or Zoom Expert Assist can access a unified knowledge library experience, where they can create and manage all knowledge bases in their account. The unified interface provides admins with a consistent, streamlined creation and management flow of their knowledge bases. Admins can also manage account-level settings for knowledge libraries, such as languages and integration-specific settings for each knowledge base type. | Web portal |
| New or enhanced feature | Enhancements to debugging interface with agent chain of thought (CoT) summaries | Agent developers can access a summary of the agent's chain of thought (CoT) reasoning in the debugging panel, allowing developers to quickly understand the agent's decision-making process. The system automatically generates a 2-3 sentence overview that captures the key points of the agent's output. Additionally, developers can view a step-by-step summary of each step the agent took during the decision-making process, allowing agent behavior to be analyzed at different levels of detail. Agent developers and admins can leverage this tool to help them debug the agent more effectively before deploying to end users. | Windows
macOS
Linux |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where the report date range reset when navigating back to the previous page, causing admins to lose their selected data | Web portal |
| Resolved an issue where an error message appeared under calendar/contact integration stating Unable to find your account on the designated Exchange server . | Web portal |
| Resolved an issue where a user's display name synced via SSO from AD appeared inaccurately in the web portal. | Web portal |
| Resolved an issue where 3rd party survey URLs provided via the survey API were converted to lowercase instead of retaining their case sensitivity | Web portal |
| Resolved an issue where the Zoom Rooms Customer Satisfaction Trend report in the dashboard could not display more than 10,001 rows | Web portal |
| Resolved an issue where jitter values were not displayed for all participants in the Live Meetings > Audio tab | Web portal |
| Resolved an issue where licenses assigned to a sub-account were not displayed correctly in the sub-account view | Web portal |
| Resolved an issue where account owners received a No Permission error when generating webinar reports, including Poll, Survey, Q&A, Attendee, and Performance reports | Web portal |
| Resolved an issue where password expiry notification emails were sent in a mix of English and Spanish | Web portal |
July 14, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| AI Companion features |
|---|
| New or enhanced feature | Identify message context for third-party apps and agents | Users can clearly identify which third-party app they are currently interacting with through a new visual context system. After initiating an interaction through the "+" or "/" menu, a context chip appears next to the message input area to indicate the active integration. Users can remove the context chip or replace it with a different app selection. The context chip automatically updates when users switch to a different app integration. Multiple active context chips are not currently supported. | Windows
macOS
Linux |
| New or enhanced feature | Create knowledge collections using web sync sources in AI Studio | Account owners and admins can create knowledge collections in AI Studio using web sync sources. Admins can configure content to sync by providing a sitemap, uploading a list of URLs, or setting rules to crawl site links dynamically. The configuration process follows a clear workflow for naming sources, defining URLs, and setting crawl parameters. | Web portal |
| New or enhanced feature | Cloud storage permission controls with AI Studio and AI Companion | Account owners and admins can enable seamless file synchronization between AI Studio, Custom AI Companion, and multiple cloud storage platforms while maintaining permission controls. The integration supports Google Drive and Microsoft OneDrive as third-party storage options. Users can only view and access content that aligns with their assigned permissions, which automatically sync across the connected platforms. The feature includes operational flag controls for staged deployment across different environments. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where custom questions in webinar templates reverted to Short Text after saving, even when set to Single Choice | Web portal |
| Resolved an issue where numbered and bulleted lists in the sign-in disclaimer were not displaying in the preview or to users | Web portal |
| Resolved an issue where users received an Invalid meeting ID error when clicking the registration link | Web portal |
| Resolved an issue where downloading physical_files from the Meeting Archiving API returned an HTTP 404 error for files sent in in-meeting chat | Web portal |
| Resolved an issue where live stream disclaimers reappeared after disabling other meeting disclaimers | Web portal |
| Resolved an issue where users with a custom Admin-Limited role could not update a user's login email address when proxied into another sub-account | Web portal |
| Resolved an issue where recovered meetings were not displayed in the Upcoming Meetings list on the web portal | Web portal |
| Resolved an issue where account ownership was transferred to a member without the previous owner's consent | Web portal |
| Resolved an issue where exporting Q&A, Attendee, and Performance reports resulted in an Unknown Error | Web portal |
| Resolved an issue where changing the items per page in External Account Management did not update the displayed results | Web portal |
| Resolved an issue where the product link under feature release controls for the Show Zoom Windows During Screenshare feature directed users to an error page | Web portal |
| Resolved an issue where updating the IP Address Access Control list under User Group settings prompted a System Error, please try again message | Web portal |
| Resolved an issue where users were signed out with a Login failed message after joining a new account that did not support their previous login method | Web portal |
Note: The Enhancement to animated reactions for account-wide control was removed from the release.
July 6, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| General features |
|---|
| New or enhanced feature | Onboarding workflow: Admin control | Account owners and admins can enable or disable Show educational onboarding assistant for new features in the Zoom web portal. When enabled, users will periodically see pop ups showing them how to set up new features in the Zoom Workplace app, such as the onboarding workflow for AI Companion. Eligible accounts can manage this setting through Feature Release Controls. | Web portal
Windows
macOS
Linux |
June 30, 2025
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where users were unable to upload a logo in the Phone Branding template | Web portal |
| Resolved an issue where the Group By filter in the Zoom Dashboard did not work correctly when searching for individual users | Web portal |
| Resolved an issue where users encountered a 404 error after completing the Microsoft 365 login while setting up Nested App Authentication (NAA) | Web portal |
| Resolved an issue where users received a message that the meeting does not exist when generating a usage report for a past meeting | Web portal |
| Resolved an issue where the Webinar Branding tab kept refreshing and redirected users back to the Details tab, preventing them from making changes | Web portal |
June 16, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
|
| New or enhanced feature | Zoom Dashboard: Add connection information for video and screen share | The Zoom Dashboard has been enhanced to display media connection information for video and screen share including connection types and remote MMR information. The connection information is also available in relevant APIs and exports, with separate columns for audio, video, and screen share connection types. | Web portal |
| New or enhanced feature | Automated captions on device: Admin control | Account owners and admins can allow users on their account to access automated captions generated on eligible devices, which will allow users to still receive reliable captions in meetings with lower internet connectivity. In the Zoom web portal, a new setting Automated captions on device is available and enabled by default if Automated captions is enabled.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 30, 2025. | Web portal |
| Changed feature | Enabling Automated captions for remaining paid customers | To help break down communication barriers and support a more accessible experience for Zoom users, Zoom will be enabling the Automated captions setting in the Zoom web portal to remaining paid customer accounts over the next few weeks. This change will expand access for meeting participants to enable captions as needed.
Note: While this feature is available to all Zoom customers, the settings for customers on free accounts will not be impacted. All customers can manage this setting in their Zoom web portal settings. | Web portal |
| Changed feature | Bi-directional Zoom and Microsoft presence synchronization | Account owners and admins can allow users within their account to synchronize their Zoom and Microsoft presence. They can authorize the integration on behalf of users within their account or let users consent to calendar integration by themselves. Previously, users were only able to have their Zoom presence reflected in Microsoft 365. | Web portal |
| New or enhanced feature | Enhancements to auto-delete exemptions for cloud recordings | Account owners and admins can enable users to exempt specific cloud recordings from automatic deletion, even when the auto-delete setting is locked. When the Allow user the ability to disable auto-delete for individual recordings setting is enabled, this setting overrides the locked auto-delete feature, allowing users to preserve specific recordings that require longer retention periods. Admins can configure the Allow user the ability to disable auto-delete for individual recordings setting at the account and group level, under the Recording & Transcript tab > Data Retention section. | Web portal |
| Changed feature | Concurrent device sign-in settings with device type limits |
Account owners and admins can configure the number of concurrent device sign-ins through the Zoom web portal under Advanced Security settings. The default limit is two devices per device type, allowing new users to stay signed in across multiple computers, tablets, and phones simultaneously.
Notes:
- This setting is available for all paid accounts (including Zoom Phone-only plans).
- This setting is not available to free accounts.
- This feature will not be immediately available, as it is dependent on the client release currently scheduled for June 17, 2025.
| Web portal
Windows
macOS
Linux
iOS
iOS (Intune)
Android
Android (Intune) |
| New or enhanced feature | Customer Managed Key encryption expanded to data associated with Custom AI Companion | Account owners and admins can leverage Customer Managed Key (CMK) encryption across additional types of Zoom-managed data assets once they use Custom AI Companion. This may include meeting summary templates, custom avatars, custom dictionaries, and uploaded files in knowledge collections. It also extends to assets originating from Microsoft Teams and Google Meet sessions that are accessed through Zoom. CMK encryption is designed to encrypt sensitive content using organization-controlled keys. Admins can select such assets through their existing CMK admin settings.
Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for June 17, 2025. | Web portal
Windows
macOS
Linux |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue regarding the Group by filter in Zoom Dashboard not working properly when searching for individual users | Web portal |
| Resolved an issue with registration reports showing a "Meeting not exist" error message | Web portal |
| Resolved an issue in admin activity logs where changing the setting Delete deactivated users after a specified number of days did not specify what the actual change was | Web portal |
Note: The Ability to automatically change presence status to Away based on screen lock or screen saver feature has been pulled from release due to issues with deployment and will be available in another upcoming release.
June 2, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Profanity filter multi-lingual support | Profanity filter is supporting multiple languages and optional word inflection. Filter will occur before rendering in a language, on the basis of the account specified filtered word list in the target language. A filtered word in the source language will not necessarily be filtered; it will first be translated, then filtered on the basis of the target language filter. Profanity filter applies to all Zoom products utilizing transcription services, including Meetings, Webinars, Smart Summaries, and Recordings. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where a 20k webinar license was not provisioned correctly, preventing the customer from assigning it for their scheduled webinar | Web portal |
| Resolved an issue where the live meeting dashboard displayed no data for some customers | Web portal |
| Resolved an issue where users received a System error please try again later (403) message when attempting to import recurring Zoom meetings into Google Calendar after an email address change | Web portal |
| Resolved an issue where the ICS file for a scheduled monthly Zoom meeting generated an Invalid meeting ID (3,001) error despite the meeting being valid | Web portal |
May 19, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Zoom Dashboard: Ability to track and monitor participant join times | Account owners and admins can track and monitor participant join times across all Zoom meetings in the Zoom dashboard. The system displays real-time join time metrics with filtering capabilities by meeting, region, and time period. Admins can configure custom thresholds for acceptable join times and can use that to filter the dashboard. It also reflects a heat map of join meetings times which is color coded based on these configured ranges. This feature enables quick identification and resolution of meeting join performance issues across the organization. | Web portal |
| New or enhanced feature | View Customer Managed Key (CMK) search enablement status | Account owners and admins can view the enablement status of Customer Managed Key search feature after enabling the feature. When admins enable the search feature using the configuration switch, the system initiates an offline process that typically completes during the following weekend maintenance window. A hover tooltip displays the current status throughout the enablement process, and error notifications persist for up to 30 days if issues occur. This enhancement provides admins with clear visibility into the feature's activation progress and any potential issues that need attention. | Web portal |
| New or enhanced feature | Mail & Calendar and Scheduler metrics in Zoom Workplace Dashboard | The Zoom Workplace Dashboard gives account owners and admins a comprehensive view of how their organization uses Zoom Workplace. In the upcoming release, account owners and admins can access expanded workplace portfolio data including Mail & Calendar and Scheduler metrics in the workplace dashboard. The adoption summary section displays monthly active user trending data that can be filtered by departments. The workplace adoption funnel now shows breakdowns for Mail, Calendar, and Scheduler active versus total seats, as well as active meeting users by license type. Updated tooltips provide clear metric definitions throughout the dashboard. These enhancements provide admins with comprehensive workplace product usage insights for better decision-making. | Web portal |
| New or enhanced feature | Enhancement to Zoom Dashboard - support AI Companion 2.0 adoption and feedback metrics | Account owners and admins can access comprehensive insights into AI Companion usage, adoption, and feedback metrics across their organization. The Zoom dashboard displays enablement statistics, active user counts, and assisted actions across different AI Companion features including meeting summaries, meeting questions, and the new AI Companion panel in Zoom Workplace. Admins can filter data by departments and groups, view trending data over customizable time periods, and identify power users through leaderboard views. The dashboard includes user feedback and supports data export in CSV format. | Web portal |
| User features |
|---|
| New or enhanced feature | Ability to access Zoom Mail using a browser - https://zmail.zoom.us/ | Users can access their Zoom Mail directly through any web browser by visiting https://zmail.zoom.us. The web interface provides full email functionality, including composing new messages, replying to emails, and managing attachments. Additionally, users can:
- Organize their inbox with custom folders and labels
- Find messages using keyword search and filters such as sender, date, and attachments
- Upload and download file attachments
| Web portal |
| New or enhanced feature | Word Cloud support for Poll and Survey results | Users can view poll and survey results in a Word Cloud format, enhancing their ability to interpret long and short answer responses. This new visualization complements the existing bar chart view and helps users quickly identify common themes and frequently used terms in open-ended feedback. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where a subset of users encountered a calendar authorization loop during the EWS to Graph API migration | Web portal |
| Resolved an issue where users encountered the error The mailbox is either inactive, soft-deleted, or is hosted on-premise when using account-level permissions | Web portal |
| Resolved an issue where revoking a Zoom Outlook Add-in session from the Zoom Web admin did not properly sign the user out, allowing the session to continue functioning | Web portal |
| Resolved an issue where meeting summaries accessed through Meetings > Attachment did not consistently follow the IP Address Access Control settings applied in AI Companion | Web portal |
| Resolved an issue where users were unable to update their payment information due to a persistent pending payment error in the UI | Web portal |
| Resolved an issue where editing a Personal Meeting ID with Waiting Room enabled would automatically enable a passcode, even when Join Before Host was turned off | Web portal |
| Resolved an issue where the display and behavior of upcoming meetings appeared inconsistent in the user interface | Web portal |
| Resolved an issue where the Meeting tab was changed to Calendar without prior notice, due to an automatic release of the Merge Meetings and Calendar Tabs setting following a release track transition | Web portal |
| Resolved an issue where the generated registration report displayed only one registrant despite the web UI showing 24 registrants | Web portal |
| Resolved an issue where webinar participant data in reports did not match the dashboard metrics | Web portal |
| Resolved an issue where AI Companion Meeting Summary and In-Meeting Ask Questions features did not return relevant responses due to incomplete meeting context | Web portal |
May 5, 2025
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where webinars could not be scheduled and remained stuck during the scheduling process | Web portal |
April 14, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Changed feature | Merging floating video reactions setting with Meetings reactions | To simplify the meeting reaction settings, the Allow participants to use floating video reactions sub-setting in the Web Portal has been removed. The floating video reaction feature is still available and is controlled by the Meeting reactions setting. If Meeting reactions is enabled for the account, participants will have access to floating video reactions under the React menu in the Zoom Workplace app meeting toolbar during a meeting. | Web portal |
| Changed feature | Customer Managed Key (CMK) admin page localization | Account owners and admins can access the admin page in multiple languages, including English, German, Japanese, French, Spanish, Chinese (Traditional & Simplified), Portuguese, Italian, Dutch, and Korean. The localization support extends to all dynamic web page elements such as drop-down menus and interactive components. Admins can navigate and manage settings in their preferred language, maintaining consistency throughout the interface | Web portal |
| Admin features |
|---|
| New or enhanced feature | Cross-account Data Loss Prevention (DLP) scanning for chat and file sharing | Account owners and admins can extend their organization's Data Loss Prevention (DLP) policies to external communications. When enabled, users' messages and file uploads are scanned according to their organization's DLP policies, even when joining meetings or chats hosted by other accounts. The system displays appropriate notifications about archival and DLP status, including restrictions when external hosts don't allow DLP scanning. Users maintain the ability to edit or delete their messages when both host and external accounts have DLP integration enabled. Host organizations can control external DLP scanning through web configuration settings, with options to disable chat functionality for participants whose organizations require DLP scanning. This setting is accessible in the Account Settings , then Meetings tab, under the In Meeting (Advanced) section. This feature must be enabled by Zoom. | Web portal |
| User features |
|---|
| New or enhanced feature | Unsubscribe feature in Zoom Webinar emails | Participants can unsubscribe from receiving Zoom Webinar emails through a single-click unsubscribe link at the bottom of each webinar email, which directs them to a confirmation page to complete the process. The unsubscribe action applies specifically to webinar communications from that Zoom account and its sub-accounts, without affecting other Zoom marketing communications. Participants can re-subscribe by registering through a Zoom-owned webinar form in the future. | Web portal |
| AI Companion |
|---|
| New or enhanced feature | Introducing Custom AI Companion | With the Custom AI Companion add-on, customers can include information from their data sources, including third-party applications, using Zoom AI Studio for expanded knowledge to help drive decisions, actions, and complete tasks.
In this release, Custom AI Companion will include:
- Bring your own data: Enable customers to connect to a wider range of enterprise resources (PDFs, docs, etc.) to be used by users within their organization. Account owners and admins can create and publish data collections using AI Studio, supporting local files in this release, and various data sources such as Google Drive and OneDrive in the upcoming releases, allowing them to organize related documents/sources across their tools by a single topic.
- Bring your own index: Gives customers the ability to use 3rd party indexes and enables customers to access their enterprise resources through AI Companion. In this release, customers can integrate with Amazon Q Business and Glean indexing services.
- Integration with 3rd party apps: Customers can integrate third party apps with AI Companion to streamline their workflows. In this release, customers can integrate AI Companion with Jira to create, update, delete, search, and summarize Jira tickets.
- Custom Dictionary: Allows customers to add a custom dictionary to Zoom AI Studio so AI Companion recognizes the organization's unique vocabulary and terminology.
- Meeting Summary Templates: Customers can use 10 out-of-the-box meeting summary templates, including one-on-one meetings and brainstorming sessions. They can also build their own meeting summary templates with custom templates.
- AI Companion for Third-Party Meetings: Customers can bring AI Companion to other meeting platforms like Microsoft Teams and Google Meet so they have one central place for all of their AI-generated meeting summaries and action items.
- Custom avatar with Zoom Clips: Users can create digital avatars that replicate their facial features and voice by using their webcam and recording a voice sample. Each avatar is securely stored and can be accessed repeatedly for creating new content. The feature includes built-in verification to maintain security and authenticity. Users can generate avatar-based videos by using text input which their avatar converts into spoken content, maintaining their likeness and voice characteristics.
| Web portal |
| New or enhanced feature | AI Companion panel availability for customer-managed encryption key users | Account owners, admins, and users with Customer Managed Key (CMK) can enable or disable the AI Companion panel in Zoom Workplace settings from the Web portal. If enabled, Customer Managed Key (CMK) users will see an AI Companion diamond button in the Zoom Workplace app. Clicking it opens a right-side panel where they can ask questions and receive tailored responses sourced from different data sources and contexts available to them. This setting is available at the account, group, and user levels. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where the AI Companion meeting summary email showed the wrong date due to using GMT instead of the user's set timezone | Web portal |
| Resolved an issue where the German error message was mistranslated and unclear | Web portal |
| Resolved an issue where Zoom meeting links with embedded passcodes did not open correctly | Web portal |
| Resolved an issue where the Whiteboard dashboard did not show current month activity. | Web portal |
| Resolved an issue where the Presence setting under Calendar and Integrations still appeared for users, even when disabled at the group level | Web portal |
| Resolved an issue where the granular scope for workspace:read:admin was unavailable for selection in new apps, causing scope mismatch errors | Web portal |
| Resolved an issue where users were unable to log in after changing their email address | Web portal |
| Resolved an issue where recurring meetings with no fixed time appeared duplicated in the host's upcoming meetings list | Web portal |
| Resolved an issue where exporting a survey reports generated a corrupted file | Web portal |
| Resolved an issue where some setting changes did not trigger the account.settings_updated webhook | Web portal |
| Resolved an issue where cloning a group did not copy all settings to the new group | Web portal |
| Resolved an issue where sorting by Join Time and Leave Time did not work for correctly meetings and webinars | Web portal |
March 31, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| AI Companion |
|---|
| New or enhanced feature | Voice Recorder with AI Companion: Admin control |
Users can use AI Companion to capture in-person conversations with the Zoom mobile app. They can start voice recordings directly from the app, including for scheduled calendar events. Users can access the summary, recording and transcript, and tag speakers from the calendar card of the Zoom Workplace app both on mobile and desktop. Account owners and admins can manage this feature in the Web Portal using the Voice Recorder with AIC setting under the AI Companion tab then Recording. This setting is available at the account, group, and user levels.
Notes:
- Cloud Recording, Meeting Summary, and Automatic Captions must be enabled before the Voice Recorder with AI Companion setting can be switched on.
- This feature will be rolling out to accounts over the next few months.
| Web portal |
| New or enhanced feature | Enhancements to custom notice controls for Zoom AI Companion recording consent | Account owners and admins can configure custom notices that require participant consent before their audio or video can be recorded for use with Zoom AI Companion. The notice appears as a modal with options to accept or leave the meeting, remaining visible for 90 seconds. Participants who consent have their microphone and camera unlocked but remain muted, while those who don't consent or take no action remains in-meeting with mic and camera off. Hosts are not required to consent as they are conducting the meeting and control AI Companion behavior in-meeting. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where the Continue to Payment button remained disabled during webinar registration, even after all required fields were completed | Web portal |
| Resolved an issue where the survey file was corrupted when users attempted to export an item | Web portal |
March 17, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Changed feature | Transcription profanity filter for AI generated content | The transcription profanity filter has been enhanced to allow profanity filtering for both user-generated and AI-generated content in transcriptions, translations, and other text outputs. Account owners and admins maintain control over filtering settings by importing third-party word lists or defining custom words to filter by language. Admins can choose to enable grammatical inflection support for available languages which allows the profanity filter to identify different variations of the listed words, including conjugations and tenses. The filtering mechanism processes content in real-time without impacting system performance, helping organizations maintain professional communication standards across all text outputs. This filter applies to all Zoom products utilizing transcription services, including for captions, recordings and AI Companion. | Web portal |
| Admin features |
|---|
| New or enhanced feature | Introducing the Zoom Workplace Dashboard | The Zoom Workplace Dashboard gives account owners and admins a comprehensive view of how their organization uses Zoom Workplace. The Dashboard allows them to:
- get important updates on new releases, product enhancements, and critical insights,
- access tailored recommendations based on adoption rates to improve engagement and efficiency, and
- track how your organization engages with Zoom Workplace to identify trends and optimize feature adoption.
| Web portal |
| New or enhanced feature | Enhancements to feature access request dashboard for disabled features | Account owners and admins can access a centralized dashboard in the admin portal to manage all feature access requests. When users attempt to access features that are visible but disabled, the system automatically generates access requests for admin review. Admins can view, approve, or deny these requests directly from the dashboard instead of managing them through email notifications. | Web portal |
| New or enhanced feature | Ability to create groups by cloning existing settings | To reduce manual configuration and improve group management efficiency when creating new groups, account owners and admins can clone or duplicate an existing group. Once created, they can add members and modify settings as needed. | Web portal |
| User features |
|---|
| New or enhanced feature | Zoom web portal settings for webinar with RTMP livestreams | Users can access Real-Time Messaging Protocol (RTMP) configuration options in the live streaming tab within webinar settings, matching the functionality available in Zoom Sessions and Zoom Events portals. The displayed information includes the session-specific stream key and both primary and secondary stream URLs. | Web portal |
| New or enhanced feature | Limit survey link access to account users | Survey creators can restrict access to their surveys to users within their Zoom account. When accessing a restricted survey, participants must authenticate using their Zoom login credentials to verify they belong to the same account as the survey creator. Users attempting to access the survey from outside the organization receive a customizable access denied message. This feature helps organizations maintain data privacy and ensure survey responses come from authorized participants. | Web portal |
| New or enhanced feature | Enhancements to speaker view positioning with wallpaper | Users can experience improved video tile positioning when using speaker view with webinar wallpapers. The active speaker video tile is centered in the Zoom app for all views, including recordings and livestream content. This enhancement applies to single speaker views and does not affect layouts with multiple video tiles. | Web portal |
| Changed feature | Enhancements to detailed crash dumps collection: Admin control | When the Zoom Workplace app crashes, it can generate crash dumps that provide valuable information that can help with troubleshooting. Enabling the Detailed Crash Dumps (Windows) setting allows more detailed crash dumps information to be generated. The dumps are not automatically shared or uploaded to Zoom and will only be shared with Zoom when you send a problem report and logs to Zoom Support . This setting is available at the Account, Groups, and User level. | Windows |
| New or enhanced feature | Enhancements to custom emoji reactions in webinars | Hosts can enable custom emoji reactions in webinars, allowing hosts to use their organization's custom emojis during webinar sessions. When enabled, attendees and external panelists can view and use the host account's custom emojis in the emoji picker. The custom emojis appear in the floating reaction view during the webinar and are tracked in the webinar reactions report using their designated names. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where users could access all meeting and webinar reports for a host that they have scheduling privileges for even without required permissions | Web portal |
| Resolved an issue where the percentage of participants taking a poll did not match actual responses, causing discrepancies in attendee counts and poll results | Web portal |
| Resolved an issue where the "status" field in the Get Meeting Poll API response returned an empty string. | Web portal |
| Resolved an issue where the meeting dashboard and webhook displayed Unknown Reason as the leave reason for participants | Web portal |
| Resolved an issue where the Zoom AI Companion API returned an incorrect timestamp for summary start and end times in some entries | Web portal |
| Resolved an issue where Teams and Google meeting minutes were interchanged when exporting the dashboard data to a CSV file | Web portal |
| Resolved an issue where the Devices by Meeting/Webinars graph in the dashboard did not match the exported CSV file | Web portal |
| Resolved an issue where user licenses did not automatically switch to Zoom Workplace Enterprise Premier after account migration | Web portal |
| Resolved an issue where the batch registration endpoint failed to register users who were previously added and removed as panelists | Web portal |
| Resolved an issue where AI Summary disclaimer reports were incomplete | Web portal |
| Resolved an issue where the profanity filter did not function correctly, allowing banned words to appear uncensored in meeting transcripts | Web portal |
| Resolved an issue where webinar registration confirmation emails generated an .ics file in the wrong time zone | Web portal |
| Resolved an issue where pre-registered attendees added via CSV did not receive confirmation emails for meetings | Web portal |
| Resolved an issue where users could not integrate their Office 365 calendar with the Zoom Workplace app due to an account detection error | Web portal |
| Resolved an issue where the Continue to Payment button remained disabled during webinar registration, even after all required fields were completed | Web portal |
| Resolved an issue where the Add speakers from panelists list option was visible to webinar license users but did not function, returning error code 300 upon selection | Web portal |
| Resolved an issue where users were unable to insert comments in surveys when creating a webinar or meeting | Web portal |
February 17, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Changed feature | Enhancements to data transfer visualization in mesh graph | Users can view real-time data transfer metrics with time-based visualization in the mesh graph when accessing specific webinars or event dashboards. The graph displays data transferred in megabytes (MB) along with corresponding timestamps on the X-axis. Users can expand or scroll through the graph to analyze historical data transfer patterns. | Web portal |
| Admin features |
|---|
| New or enhanced feature | Enhancements to meeting and webinar participant quality monitoring | Account owners and admins will see additional network statistics and graphs for parameters such as latency, bandwidth, send rate, and socket breaks in the participant detail view for meetings and webinars. | Web portal |
| New or enhanced feature | Increased maximum poll capacity from 50 to 100 for all session types | Hosts for Zoom Meetings and Webinars can create up to 100 polls per session, increased from the previous limit of 50 polls. The expanded limit applies across all session types, allowing hosts to conduct more comprehensive polling during their events. Hosts can utilize the additional polling capacity to gather more detailed feedback, conduct extensive assessments, or increase audience engagement throughout their sessions. This enhancement enables hosts to create a more thorough polling experiences for their participants. | Web portal |
| User features |
|---|
| New or enhanced feature | Add clickable links to survey descriptions | Survey creators can add clickable URLs within survey descriptions. The rich text editor supports inserting, editing, and formatting hyperlinks in the description section of surveys. Survey creators can customize link text and specify target URLs to provide additional context and resources. This feature enhances survey engagement by allowing creators to reference external content and resources directly within their surveys. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where the Upcoming Meetings tab in the Web Portal incorrectly displayed meetings from the previous date | Web portal |
| Resolved an issue where enabling the Nested app authentication for Outlook add-in SSO returns an Offline error message, preventing the configuration from completing | Web portal |
| Resolved an issue where users were unable to download the participant data report | Web portal |
| Resolved an issue where webinar survey results incorrectly displayed zero responses | Web portal |
| Resolved an issue where API calls to retrieve user details returned a 404 error for users in a pending state instead of providing the expected data | Web portal |
| Resolved an issue where SAML mapping for user groups did not retain assigned divisions, causing them to be removed after user sign-in | Web portal |
| Resolved an issue where registrants added and approved using the API were reverted to pending status, preventing them from accessing the recording link despite receiving approval confirmation | Web portal |
January 13, 2025
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where deleted meetings were permanently removed instead of being sent to the trash | Web portal |
| Resolved an issue where users with appropriate permissions were unable to export settings snapshots for Account and Group settings, displaying Error 490 | Web portal |
January 6, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| User features |
|---|
| New or enhanced feature | Simulive webinars with automatic transition to live | If the Transition to live afterwards setting is enabled when scheduling a webinar with Simulive, the hosts can start with a pre-recorded video and automatically roll over to a live session after the recording completes. Hosts have the option to end the simulive portion early and transition to live manually. Attendees experience a seamless transition from the pre-recorded content to the live segment. Hosts and panelists are notified before the rollover to prepare for the live portion. This feature ensures webinars start on time with engaging content while enabling live interaction with the audience. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
December 16, 2024
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Cloud recordings CSV report to include additional metadata | When exporting a CSV report or downloading a cloud recording CSV report of cloud recordings, account owner and admins will receive additional metadata about the expiration of the cloud recordings. This metadata provides information on the retention data for the recordings, enabling users to manage the recordings based on their company's policies and compliance requirements. | Web portal |
| New or enhanced feature | Restricted access to meeting summaries based on IP address | Account owners and admins can set IP address access control for meeting summaries in the Zoom Admin web portal. This feature restricts access to the meeting summary from non-corporate networks, which enables data loss prevention. | Web portal |
| New or enhanced feature | Remove license count from the SAML Mapping page | To improve load time for SAML response mapping page, the number of licenses will no longer be displayed. Account owners and admins can still view the number of licenses from User Management . | Web portal |
| New or enhanced feature | Personalized audio isolation: Admin control | Account owners and admins can enable/disable the Personal Audio Isolation (PAI) feature for all users in their organization from the Web portal. PAI analyzes the user's voice to create a voiceprint, which is stored locally on their device, and suppresses background noise while allowing the user's voice to be heard clearly. When disabled, users cannot utilize the feature to differentiate their voice and suppress background noise.
Note: This feature was previously released in the Zoom Workplace desktop and mobile app settings. With the addition of web portal settings, admins can enable or disable this feature, which will impact Zoom Workplace app version 6.3.0 and higher. | Web portal |
| New or enhanced feature | Meeting feature usage report at meeting and user levels | Account owners and admins can access a detailed report on feature usage for meetings spanning both the meeting and user levels. This report covers currently supported features. Using this report, account owners and admins can monitor and analyze feature adoption across their organization, enabling data-driven decisions and optimized user experiences. | Web portal |
| New or enhanced feature | Enable Trash tab for Recordings & Transcript page | Account owners and admins can enable or disable the Enable trash for recording and transcript settings for users within their account. If enabled, a Trash tab is added to the Recordings & Transcript page. This tab prominently displays a Trash icon and label showing the count of items in the Trash status. This allow users to access and take actions on these items, such as deleting or recovering them. The new Trash tab can be enabled or disabled at the Account level. | Web portal |
| New or enhanced feature | Transfer surveys and polls between users | Account owners and admins can transfer surveys and polls from one user to another when unlinking or deleting a user account. This feature provides greater control over survey and poll data, enabling admins to seamlessly reassign ownership and maintain access to critical information during user account management processes. | Web portal |
| User features |
|---|
| New or enhanced feature | Trash tab for Recordings & Transcript page | If the Enable trash for recording and transcript setting is enabled by account owners and admins, a Trash tab is added to the Recordings & Transcript page. This tab will list the items in the Trash status. This allow users to access and take actions on these items, such as deleting or recovering them. | Web portal |
| New or enhanced feature | Share surveys and polls with collaborators and editors within the account | Users can share their surveys and polls with other users in the same account. Collaborators can view the shared survey or poll content, results, make a copy in their personal library and view results. Account owners and admins can see results for all surveys and polls within the account. This sharing capability enables seamless collaboration on surveys and polls among account members. | Web portal |
| New or enhanced feature | Allow participants to join anytime for end-to-end encryption (E2EE) enabled meetings | Meetings with end-to-end encryption (E2EE) enabled can use the join anytime feature. When scheduling a meeting using the Web portal or Zoom Workplace app, the host will have the option to select Allow participants to join anytime so participants can join the meeting before them. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where the exported active host report did not display in the selected language | Web portal |
| Resolved an issue where the screen-sharing setting reverted to single-user mode when admins enabled multiple simultaneous screen-shares | Web portal |
| Resolved an issue where users were assigned the incorrect Zoom Workplace license following the renewal process | Web portal |
| Resolved an issue where some users' profiles showed Exchange instead of Office 365 after group settings were locked | Web portal |
| Resolved an issue where the list of meeting polls did not appear in the correct order when scheduling a meeting from a template | Web portal |
| Resolved an issue where the Zoom Dashboard OS Type filter was missing Windows options and only displayed Android-based devices when set to All | Web portal |
| Resolved an issue where users were unable to edit the content of the Registrant Confirmation Email webinar email template | Web portal |
| Resolved an issue where the meeting.invitation_rejected event was not triggered when a participant rejected an invite sent via the meeting controls API | Web portal |
| Resolved an issue where the recording.completed webhook event failed to trigger. | Web portal |
| Resolved an issue where on-demand webinar recording links stopped working when accessed | Web portal |
November 18, 2024
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Zoom SSO certificate rotation | In keeping with standard industry practices, Zoom will be providing an updated single sign-on (SSO) certificate ahead of the expiration of our current certificate on Tuesday, December 31, 2024. The new certificate will be made available on Friday, November 22, 2024.
We will also be publishing our certificate to InCommon starting Friday, November 22, 2024.
Additional information can be found here. | Web portal |
| New or enhanced feature | Simplified Office 365 calendar and mail access via admin authentication | Account owners and admins can set up Office 365 calendar and mail integration using Application Permissions. This allows all Office 365 accounts under the admin account to be uniformly authenticated by the admin through OAuth. After the admin completes the authentication, users do not need to authenticate separately. The client accesses the Zoom web API to retrieve calendar and mail data from the Microsoft server. This streamlines the integration process for users. | Web portal |
| New or enhanced feature | Reminder prompt to enable AI Companion capabilities: Admin control | Account owners and admins can enable or disable the Remind hosts to turn on AI Companion in their meetings setting within their account. If enabled, hosts will receive a reminder during meetings to turn on AI Companion features like meeting summary and meeting questions to enable meeting productivity. This prompt appears if the capabilities are not enabled at the beginning of the meeting. Hosts can also save their preference to turn AI Companion on or off for the current and future meetings. Admins can configure this setting at the account and group level, while users can manage it in their personal settings. | Web portal |
| New or enhanced feature | Enhancements to Thumbs Up/Thumbs Down survey experience: Admin control | Apart from selecting Display for every meeting and Display randomly , account owners and admins have the ability to choose to show the Thumbs Up/Thumbs Down survey at the end of meetings where a user encounter issues, such as inability to join, poor video/audio/content sharing quality, network latency, jitter, packet loss, or high CPU usage. This survey is triggered based on quantitative metrics that indicate a suboptimal user experience. This is based on the MOS score of the meeting whose range can be set by the admin. | Web portal |
| New or enhanced feature | Audit logs for Meetings AI Companion features | Administrators can access detailed audit logs related to AI Companion Meeting summary. The logs offer visibility into feature usage, content access and sharing channels, and feature enablement settings. | Web portal |
| New or enhanced feature | Set default survey settings at the group level | Account owners and admins can define the default survey at the group level. This allows for distinct default surveys to be set for different groups within an account. This feature provides flexibility in managing surveys across different groups within an account. | Web portal |
| User features |
|---|
| New or enhanced feature | Reminder prompt to enable AI Companion capabilities | Meeting hosts can enable a setting to receive a reminder during meetings to turn on AI Companion features like meeting summary and meeting questions to enable meeting productivity. This prompt appears if the capabilities are not enabled at the beginning of the meeting. Hosts can also save their preference to turn AI Companion on or off for the current and future meetings. Admins can configure this setting at the account and group level, while users can manage it in their personal settings. | Web portal |
| New or enhanced feature | Ability to specify primary language for pre-existing surveys | Users can now define the main language for surveys that existed prior to the multi-language feature release. Previously, the system would automatically assign the default system language as the main language for these surveys. With this enhancement, users have the flexibility to select the appropriate main language that aligns with their survey's intended audience or purpose. | Web portal |
| Changed feature | Redesign webinar email templates for consistency | Webinar email templates have been redesigned for a more polished look and consistent experience across all communications. This update is focused on the Invite attendee email , Invite No registration attendee email and Calendar ICS , helping ensure a consistent look and feel in communication from registration to follow-up. Further updates to additional templates are planned for upcoming releases. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where recurring Zoom meetings added to Outlook via an ICS file were being automatically deleted | Web portal |
| Resolved an issue where users were unable to successfully save custom questions in the Webinar Template | Web portal |
| Resolved an issue where recurring meetings were not appearing in the Upcoming Meeting list, despite having scheduled occurrences | Web portal |
| Resolved an issue where invitees encountered an "Invalid meeting ID" error when attempting to register for a webinar | Web portal |
| Resolved an issue where the Upload my own video option was unavailable when customizing a webinar waiting room, even if the Allow host to upload an image or a video was enabled | Web portal |
| Resolved an issue where users in the master account could not assign scheduling privileges to members of a sub-account, as sub-account users were not searchable | Web portal |
| Resolved an issue where the session.ended webhook event for VideoSDK was missing the session_key | Web portal |
| Resolved an issue where adding more than 9 links to Webinar resources caused the links to overlap with the Documents and Speakers section | Web portal |
| Resolved an issue where the share and edit options for meeting summaries briefly appeared before disappearing, preventing users from sharing their summaries | Web portal |
| Resolved an issue where customizations to the Webinar Email template for registration confirmation failed to apply, causing the page to get stuck at loading | Web portal |
| Resolved an issue where Zoom Meetings Basic users' meeting duration defaulted to 1 hour and could not be changed, even when scheduling a meeting | Web portal |
October 21, 2024
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Introducing Zoom AI Companion 2.0: Admin control | Account owners, admins, and users can enable or disable the AI Companion panel in Zoom Workplace setting from the Web portal. If enabled, users will have an AI diamond in the Zoom Workplace desktop app that opens a right-side panel. This is where they can ask questions and receive tailored responses sourced from different data sources and contexts available to the user. Admins the ability to configure specific data sources and other permissions. This setting is available at the Account, Group, and User level. | Web portal |
| New or enhanced feature | Enhancements to calendar integration with Microsoft Exchange: Admin control | Account owners and admins can configure settings to integrate calendar with Microsoft Exchange. When configured, users can schedule, edit, and delete single or recurring meetings and meeting occurrences both on the Zoom web portal and in their Exchange calendar using Exchange Web Services (EWS) API. | Web portal |
| User features |
|---|
| New or enhanced feature | Support 1080p HD Webinar for Zoom Pro users with a Zoom Sessions or Zoom Events SaaS license | Customers with a Zoom Pro license can enable 1080p HD video quality for webinars when they have a Zoom Sessions or Zoom Events license. This applies to new and existing customers. If the Zoom Sessions or Zoom Events license is removed, access to 1080p HD video quality for Webinars is also revoked. | Web portal |
| Changed feature | Redesign webinar email templates for consistency | Webinar email templates have been redesigned for a more polished look and consistent experience across all communications. This update is focused on the Invite Panelist Email, helping ensure a consistent look and feel in communication from registration to follow-up. Further updates to additional templates are planned for upcoming releases. | Web portal |
| New or enhanced feature | Enhancements to calendar integration with Microsoft Exchange | If configured by account owners and admins, users can schedule, edit, and delete single or recurring meetings and meeting occurrences both on the Zoom web portal and in their Exchange calendar using Exchange Web Services (EWS) API. | Web portal |
| New or enhanced feature | Share surveys and polls with collaborators and editors within the account | This feature has been pulled from the release due to issues with deployment and will be available in another upcoming release. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where poll responses were not displayed in the host's view, and no results were recorded after attendees submitted responses and the poll ended | Web portal |
| Resolved an issue where a subset of users enforcing Waiting Rooms for all meetings saw upcoming meetings in reports that did not have Waiting Rooms enforced | Web portal |
| Resolved an issue where discrepancies appeared in Performance Reports for webinars without registration, causing registration numbers to be recorded even when not enabled and not matching attendee numbers | Web portal |
| Resolved an issue where users received the error Unable to live stream to the custom service when attempting to livestream webinars | Web portal |
| Resolved an issue where the Zoom Dashboard displayed incorrect metrics for meetings and minutes when selecting timeframes longer than one month | Web portal |
| Resolved an issue where users were still prompted to enter their name and email when joining a PMI, despite the Include email address of authenticated guests in attendee reports for Meeting setting being disabled and locked at the account level | Web portal |
| Resolved an issue where certain meetings did not appear in the Admin's dashboard but were visible in the Audit log | Web portal |
| Resolved an issue with the Zoom Dashboard where US Data Centers were not listed as available filters in the Data Center filter options | Web portal |
| Resolved an issue where the AI summary feature for meetings was greyed out and unavailable | Web portal |
| Resolved an issue where customer questions scheduled from a Webinar template were not appearing on the Registration page despite being visible on the setup page | Web portal |
| Resolved an issue where large Meeting and Webinar history reports exported as .zip files were corrupted | Web portal |
September 30, 2024
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where users received the error Request failed with status code: 403 when downloading the meeting transcript | Web portal |
September 23, 2024
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where the Registrants Confirmation Email template showed an error after deleting a character, stating it exceeded the 60,000-character limit and blocking further edits | Web portal |
| Resolved an issue where users who confirmed activation remained in the Pending tab and were not successfully added | Web portal |
September 16, 2024
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Changed feature | Remove Merge Meetings and Calendar tabs toggle | The web setting to merge the Meetings and Calendar tabs has been removed from the Zoom web portal. For Zoom Workplace app version 6.2.0 and higher, the tabs are now permanently merged to enhance visibility of calendar views and meeting details. This update allows for easier access to upcoming meetings, invitee information, shared materials, and past meeting assets like recordings and chats. If your Zoom Workplace app version is lower than 6.2.0 and you have the Merge Meetings and Calendar tabs toggle disabled prior to September 16, 2024, you will still see separate tabs for Meetings and Calendar. Once you upgrade to version 6.2.0, the Calendar and Meetings tab will merge, and you won't have the option to return to separate tabs. | Web portal |
| Admin features |
|---|
| New or enhanced feature | Support number management for SMS in meetings | Account owners and admins can provision and assign phone numbers for their account to be used for SMS in meetings. They can enable local or international SMS where available, and control access to SMS use in meetings with this common account-based phone number. | Web portal |
| New or enhanced feature | Participant profile cards displayed by default in meetings | For all accounts, the Show participants profile card in a meeting setting default status will be changed to ON by default. This setting is responsible for allowing participants to see other participants' profile cards in a meeting. Account owners and admins can still modify this setting as they would prefer. | Web portal |
| New or enhanced feature | Combined report for meetings, webinars, and active host usage | Account owners and admins can access a unified report that combines data from the previously separate Meeting, Webinar, and Active Host reports. This new report additionally includes features used across different event types, enabling admins to analyze and compare data from a single source. The meeting and webinar registrations now appear as a separate report. Access to the original active hosts, meetings, and webinars reports will still be available until January 1, 2025. This feature will be rolling out to accounts over the next months. | Web portal |
| New or enhanced feature | Allow Zoom Rooms to become the host if they join before meeting host | Account owners and admins can control whether a Zoom Room may automatically take the host role in meetings before the host or other participants join. A new setting, Allow Zoom Rooms to become the host if they join before meeting host and other participants , is added and is available at the Account, Groups, and User level settings. If enabled, Zoom Rooms configured to Make Zoom Rooms the host if it joins before meeting host and other participants will be permitted to assume the host role if they join before the meeting host and other participants. This feature will be available for Zoom Rooms version 6.2.0. | Web portal |
| New or enhanced feature | Ability to pre-approve users for automatic local recording | Account owners and admins can configure settings to automatically grant internal and/or external meeting participants permission to record meeting content to their computers without needing the host to approve those requests during the meeting. The new Auto approve their permission requests setting is available at the account, group, and user level and is disabled by default. Previously, Zoom only allows hosts to grant permission for users to record, requiring host intervention before a recording can start. | Web portal |
| New or enhanced feature | Enhanced multi-language support for surveys | Users can create surveys in multiple languages, with the option to set a default language and add or remove others from a predefined list. Respondents can choose their preferred language when participating. However, users must provide translations for questions and options when adding a new language. This feature improves accessibility and allows for broader audience engagement. | Web portal |
| User features |
|---|
| New or enhanced feature | Manage signed-in devices and sessions | From both the Zoom Workplace app and the Web Portal, users can manage devices and sessions where they are logged in, with the ability to log out of individual devices or log out of all devices and sessions. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for September 23, 2024. | Web app
Windows
macOS
Linux
iOS
iOS (Intune)
Android
Android (Intune) |
| New or enhanced feature | Enhancements to calendar and meeting data synchronization | The Show invitations for meetings I've been added to as an attendee setting has been renamed to Show Zoom meetings I'm invited to when no other calendar is connected .If enabled, Zoom meetings users are invited to will be visible in their Zoom Workplace app even if they don't have third-party calendar connections (Google, Exchange, Office 365). Once a calendar is connected, the setting will be disabled and meeting invites on their calendar will automatically display within their Zoom Workplace app. This setting is to ensure users can view invited Zoom meetings accurately on their calendars and the Zoom Workplace app. This update ensures consistency across interfaces and enhances the scheduling experience. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Resolved an issue where the email notification for cloud recording availability was disabled, but the user still received the notification | Web portal |
| Resolved an issue with the Zoom Dashboard for Zoom Rooms where pagination did not include the last page of records, preventing access to the remaining data | Web portal |
| Resolved an issue where exported channels from the Team Chat Management page did not align with other web exports by failing to include all available fields | Web portal |
| Resolved an issue where the setting for Webinar reminders did not save when toggling the 1-day before option | Web portal |
| Resolved an issue where pre-scheduled meetings were not saved to the web, preventing them from appearing in the web portal or Zoom Workplace desktop app | Web portal |
| Resolved an issue for a subset of users where initiating one-to-one Zoom meetings resulted in participants receiving an Invalid Meeting ID error upon joining | Web portal |
| Resolved an issue where attendee reports were populated with random email addresses for guest users | Web portal |
| Resolved an issue where the registration link failed to work after repeatedly converting a webinar to a meeting and back | Web portal |
| Resolved an issue where newly added users were not being automatically added to the default chat channel | Web portal |
September 9, 2024
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Ability to show one person meetings and webinars on the Dashboard and Reports | The Show one person meetings and webinars on Dashboard and Reports setting, which allows meetings and webinars with only one person to be displayed on dashboard and reports, is set to ON by default. This change applies to all meetings and webinars that were completed by July 1, 2024. Previously, this setting was disabled by default. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
August 19, 2024
Changes to existing features
- Enhancements to user licensing and assignments in User Management
In order to deliver more flexibility when provisioning users, Zoom no longer requires admins to choose a user type when adding users to their account. Admins only need to choose to assign purchased licenses to users, or if a purchased license is not assigned, assign the right level of permissions such as Zoom Meetings Basic or unassign the user entirely to prevent them from scheduling or hosting meetings (not available for all account types). This change began rolling out in June 2024 and is expected to roll out to all customers in August 2024. When these changes are introduced to your account, a banner will appear in the Zoom web portal informing you of this change.
New and enhanced features
- Host features
- Enabled Remind users to watch the live stream setting by default and new Live streaming tab for meetings and webinars
The Remind users to watch the live stream setting, which determines whether the livestream link is provided to attendees when a meeting or webinar is full, is set to ON by default. This is so attendees who try to join when the webinar or meeting is full, will be redirected to the live stream. This change applies to all newly scheduled meetings and webinars. For existing webinars, the setting will remain as it was before - typically OFF unless the host had previously enabled it. This setting was not available for meetings before, so it will also remain OFF for any already scheduled meetings. The Remind users to watch the live stream setting is available at the account, group, and user level settings. Additionally, when scheduling a meeting or webinar, hosts will have a dedicated tab to configure Live streaming. Using the new Live streaming tab, hosts can learn more about live streaming and set up a custom live streaming configuration. This ensures hosts are prepared to start live streaming with just a few clicks during a webinar. - Support single-use webinars of up to 1 million participants
Users can purchase a single-use webinar license for a webinar with up to 1 million participants. This option provides the flexibility to choose a plan that suits their event needs without any long-term commitments. The single-use license is applicable for a minimum of 10,000 attendees and will expire 3 months from the date of purchase.
Resolved issues
- Minor bug fixes
- Resolved an issue where a subset of users received a failure error 103007 when creating a breakout room
- Resolved an issue where users were not automatically assigned to the breakout rooms based on poll results
- Resolved an issue where scheduling a webinar using the Schedule a webinar with the same setting feature resulted in an invalid parameter survey name error
- Resolved an issue where a master account was unable to reassign a webinar 3000 license to their sub account
- Resolved an issue where the usage data after June 1, 2024 was missing from the Dashboard
- Resolved an issue where the screen reader did not announce the required fields on the Survey page
- Resolved an issue where an alternative host joining and leaving the webinar was not reflected on the dashboard
- Resolved an issue where users were unable to launch the poll because the Launch button was grayed out
August 5, 2024
New and enhanced features
- General features
- Introducing Zoom Docs
Zoom Docs allows users to collaborate and track projects easily and seamlessly. Users can draft, organize, and share materials and documents whether they are in a meeting or not. To make the most of their meetings, users can transform past and present meetings into actionable documents, wikis, and projects using Meeting AI templates. Zoom's AI Companion features further enhance efficiency by generating and translating content. While creating materials, users have access to basic editing tools, block actions, and various content types that can be added or embedded. In addition, documents can be shared directly with other users or through Team Chat channels. The feature can be enabled or disabled at the account or group level.
- Meeting features
- Enhanced AI Companion Results with OCR and Chat Messages
Zoom will be enhancing AI Companion results by incorporating screen shared content via optical character recognition (OCR) and in-meeting chat messages. This additional context allows AI Companion to create more accurate, reliable, and complete results. Administrators can manage these settings in Account Settings under the AI Companion tab in the web portal. - Allow meeting hosts to retain and access meeting transcripts
Administrators can choose to have meeting transcripts generated by Meeting Summary with AI Companion saved. Once saved, they are accessible by meeting hosts and can be downloaded as a VTT file from the list of available transcripts. These saved transcripts cannot be shared directly through Zoom. Hosts can also generate Zoom Docs from these meeting transcripts with Docs content generation and revision with AI Companion.
Resolved issues
- Minor bug fixes
- Resolved an issue where the Include the uploaded logo or banner option for a scheduled webinar cannot be successfully enabled
July 22, 2024
New and enhanced features
- Admin features
- Customer Managed Key: Ability to use new key if ever necessary
CMK has always supported Key Management Systems (KMS) key rotation for new data. If a customer's key needs to be discontinued and a new key used instead, customers can now submit a support request that their data keys get decrypted and re-encrypted with the new KMS key before disconnecting from the old key/KMS. With this enhancement, account owners and admins can seamlessly migrate their keys or Key Management Systems (KMS) without losing access to existing encrypted data, allowing more flexibility to change keys or providers, enhancing security, and mitigating risks. - Zoom AI Companion universal toggle for easy enablement
Account owners and admins of Zoom Workplace Pro accounts can enable several AI Companion features with a single click within the Workplace app and Web Portal settings. The single AI Companion admin setting will be available within the Workplace desktop app settings and Zoom Web Portal account settings. Users in the account still will be in control of when AI Companion gets used. - Ability to configure separate enforced logout policy between different sign-in methods and device types
Account owners and admins can configure settings based on different sign-in methods and device types. The enhanced Security policy is renamed/organized and provides options to prevent automatic sign-out of Home and Personal Zoom Room devices and Zoom Phone Appliances.
When enabled, the following devices will not automatically sign out according to user desktop client settings. They will remain signed-in until manually signed out. - Customizable retention period and deletion notifications for survey and poll responses
Account owners and admins can define a custom retention period for survey and poll responses, ranging from 1 day to 2 years. The default retention period is 18 months. Additionally, survey or poll owners are notified 15 days before the results are automatically deleted. - Support meeting Q&A settings configuration for admins
Account owners and admins can preset meetings' default Q&A settings at the account, group, and user levels, and lock the ability for users within their account to enable anonymous questions. - Synchronized presence from Zoom to Microsoft: Admin control
Account owners and admins can enable or disable the ability of users within their account to seamlessly synchronize their presence from Zoom to Microsoft, maintaining a consistent representation across both platforms.
- User features
- Limit result size in survey result view
Survey owners can limit the number of results displayed in the survey result view to improve loading times. The overview page displays a maximum of 50,000 results, the launch history page displays a maximum of 100 results, and individual responses are limited to 1,000 results. Survey owners can also filter the launch history by date and time. - Ability to synchronize presence from Zoom to Microsoft
If enabled by the account owners or admins, users can seamlessly synchronize their presence from Zoom to Microsoft, maintaining a consistent representation across both platforms.Users can trigger manual presence changes through their Zoom app. Actions such as making a call or joining a Zoom Meeting will also change a user's presence which will then be pushed and reflected in Microsoft 365 with this capability enabled.
Resolved issues
- Minor bug fixes
- Resolved an issue wherein the poll result reports were blank
- Resolved an issue wherein an incorrect auto-delete date was shown in the Zoom AI Companion management page
- Resolved an issue wherein users received an error when generating the webinar attendee report
- Resolved an issue wherein the meetings Health and Issue column in the Zoom Dashboard appeared blank
- Resolved an issue wherein the alternative host received Access Restricted (200) error when trying to create or edit a poll for a meeting even though access were already given
July 1, 2024
New and enhanced features
- User features
- Enhanced automated captioning and translated caption support for Portuguese
Zoom is launching additional support for Portuguese to serve both European and Brazilian dialects. To better cater to the distinct linguistic needs of users, the Portuguese language options within the platform have been differentiated to specifically address this. Users can select from two distinct language options: Portuguese (Brazil) and Portuguese (Portugal). This update ensures a more accurate and localized experience for speakers of both dialects.There will be no change to automated captions and the selection of speaking language.
June 17, 2024
Changes to existing features
- Change local recordings label to computer recordings for clarity
Zoom is updating the labeling of recording options, from Local Recordings to Computer Recordings , to clearly differentiate between recordings stored on a user's computer and those stored in Zoom cloud. This change aims to improve clarity and simplify the selection of recording options across Zoom's app and web settings, enhancing the overall user experience with Zoom's recording features. Changes to published Zoom support articles that mention local recording will be gradually updated to reflect the new label. - Enhancements to default survey selection
Users can select a default survey using a modal pop-up component, providing a more intuitive way to choose surveys. Additionally, account owners and admins can set a default survey for the entire account through this modal pop-up component. The modal pop-up component replaces the previous dropdown menu, offering an enhanced user experience when configuring default survey settings.
New and enhanced features
- Admin features
- Don't Show This Again option for meeting disclaimer prompts: Admin control
Account owners and admins can manage the Don't show this again settings for users within their organization. The Don't show this again option is for common in-meeting disclaimer prompts: Meeting recording (including Meeting recording shared with Zoom Revenue Accelerator), AI Companion, Livestreaming, and durable captions. If enabled, this feature allows users to avoid repeated prompts in future internal meetings after acknowledging them once. - Customer Managed Key fallback capabilities for enhanced data security
Account owners and admins can enable the Automatic fallback to Zoom's key settings from the Web portal to address data loss concerns when the key broker service is unavailable. This enhancement allows Zoom services to utilize a Zoom-provided fallback key if the customer's key cannot be accessed, ensuring recordings can still be securely stored. Administrators will be notified based on new rules in the "Fallback Status" notification module, and new customers will have the fallback feature enabled by default, with warnings provided if they choose to disable it due to potential data loss risks. Additionally, cloud meeting recordings will default to local recording if a key cannot be obtained, offering a robust fallback solution. - Customer Managed Key: Enhanced license management control
Account owners and admins can enable or disable the Customer Managed Key (CMK) at the account and group levels before configuring keys and assets. This enhancement allows admins to conduct phased rollouts and adjust license provisioning to meet their deployment needs. Previously, purchasing Zoom One Plus Enterprise Plus (ZOE+) automatically enabled CMK for the entire account. - Zoom Mail domain onboarding wizard
Account owners and admins can use the mail domain onboarding wizard, which provides clear steps to set up their first domain and activate the first user. - Zoom Mail: set domain-level encryption preferences
Account owners and admins can select if a specific domain will be configured to use one of the following end-to-end encryption modes by default: mandatory encryption, encryption by default (users can choose in the client), or no encryption by default (users can choose in the client). End-to-end encryption capability will still depend on a variety of factors, such as whether the sender and receiver have already generated encryption keys, whether they are running the latest Zoom client version, as well as the configuration of user or account level settings. The user interface will indicate whether the email a user is about to send will be end-to-end encrypted or not. - New admin control to disable image upload for surveys
Account owners and admins can disable image upload for surveys. This setting is located in the image banner settings and applies to all surveys created within the account. When disabled, users will not be able to include images in their survey questions or responses. This setting is available at the account and group levels. - Display individual real-time poll responses as overlays on video tiles in Zoom Rooms
Account owners and admins can enable or disable the poll response overlay feature in the Zoom Rooms web portal. Meeting hosts can enable or disable the overlay during a meeting from the Zoom Rooms controller. When enabled, individual poll responses are displayed as an overlay on each participant's video tile, allowing the Zoom Room to display the poll result after the poll is concluded.
- User features
- Don't Show This Again option for meeting disclaimer prompts
Zoom introduces a Don't show this again option for common in-meeting disclaimer prompts: Meeting recording (including Meeting recording shared with Zoom Revenue Accelerator), AI Companion, Livestreaming, and durable captions. If enabled, this feature allows users to avoid repeated prompts in future internal meetings after acknowledging them once. This feature only affects internal meetings and will not appear for disclaimers customized by the account owners or admins. - Ability to adjust webinar resources directly during scheduling
From the Zoom Web portal, webinar host can manage and adjust the status of webinar resources directly during the scheduling process. This feature allows hosts to enable or disable specific items as needed before the webinar begins. - Pie chart visualization for polls and surveys
Users can change the pie chart style to get an advanced view of the results for polls or surveys. This feature provides a pie chart format that allows users to visualize results from polls or surveys. - Provide shortened URLs for sharing survey links
Survey owners can generate a tiny URL when sharing the respondent link for their surveys. When users choose to share their surveys, they can select the option to create a shortened version of the survey URL. This streamlined approach simplifies the process of sharing survey links across different platforms and mediums. - Edit polls from Team Chat with Zoom web portal access
Poll owners can edit their polls from the web portal by clicking the Edit button in the Zoom Team Chat poll menu. A new Edit button is added to the Team Chat poll menu, allowing poll owners to access the web portal and make changes to their existing polls. This enhancement provides greater flexibility and poll management directly from the Team Chat interface.
- Zoom Phone Appliances
- Enhancements to Zoom Phone Appliance device monitoring with alerts and notifications
Account owners and admins can set up alerts and notifications to monitor the status of Zoom Phone Appliance (ZPA) devices. New rules can be created for scenarios like ZPA devices going offline or online, or when the rate of offline ZPA devices at a site exceeds a certain threshold. The alerts can be configured to target specific ZPA devices, groups, or accounts. This feature informs admins about potential issues with ZPA devices.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 21, 2024.
Resolved issues
- Resolved an issue where two users with the same roles, licenses, and group memberships had different recording settings
- Resolved an issue where the Auto-Delete meeting summaries setting only appeared when Meeting Summary with AI companion was enabled, instead of being available independently
- Resolved an issue where enabling the DLP for in-meeting chat did not activate the webhook functionality
- Resolved an issue where users were unable to export the Sign in/Sign out report
- Resolved issue with Webinar Templates' email subject line variables malfunctioning when the account's language setting is non-English
- Resolved an issue where verifying an added domain resulted in Invalid parameter domain error
- Resolved an issue where admins were unable to view particular meeting details in the Dashboard
- Resolved an issue where users were unable to add the ™ symbol in the speaker branding settings for webinars
- Resolved issue where exported webinar reports did not include the issue and health columns
- Resolved intermittent issue where the attendee list was blank during webinars
- Resolved an issue where users were unable to access meeting data beyond the last 30 minutes on the live meeting dashboard
- Resolved CSV formatting issue in the Total Zoom Rooms Reservations report on the Zoom Dashboard
- Resolved an issue where the master account was unable to assign licenses to sub-accounts
- Resolved an issue where Zoom One for Education Enterprise Essentials license couldn't be assigned during SSO invitations and account changes, causing users to receive invalid Zoom Meetings licenses instead
- Resolved an issue where licenses were not updated when users moved from the master account to a sub-account
- Resolved an issue where the Total Users tile on the Zoom Dashboard displayed inaccurate data.
Note: The Synchronized presence from Zoom to Microsoft: Admin control and Ability to synchronize presence from Zoom to Microsoft features have been pulled from the release due to issues with deployment and will be available in another upcoming release.
May 20, 2024
Changes to existing features
- Webinar detail page changes to user interface and navigation
The Webinar Details page comes with an updated UI design and reorganized navigation tabs. The tabs will be moved to the top of the page for easier access and consistency with other Zoom products. Terminology and content will remain the same. This update will modernize the interface while maintaining familiar workflows. The refreshed design will aim to enhance the hosting experience. This feature will be rolling out to accounts over the next months. - Redesign webinar email templates for consistency
Webinar email templates have been redesigned for a more polished look and consistent experience across all communications. This update is focusing on the Absentee follow-up and Attendee follow-up emails, ensuring a consistent look and feel in the communication from registration to follow-up. Further updates to additional templates are planned for upcoming releases.
New and enhanced features
- Admin features
- Support post-quantum end-to-end encryption for meetings: Admin control
Post-quantum end-to-end encryption in Zoom Meetings is designed to withstand the threat of an adversary who can capture the encrypted network traffic, hoping to acquire a quantum computer in the future and use it to decrypt the captured data. As users upgrade their Zoom desktop and mobile app to version 6.0.10 or higher, all end-to-end encrypted meetings will start leveraging our latest post-quantum end-to-end encryption protocol. There are no changes to enabling or disabling the end-to-end encryption settings in the Web portal. - Ability to set default breakout room behaviors
Account owners and admins can set the default breakout room behaviors while breakout rooms are in action. The option/s selected as the default behavior will apply to all meetings that have breakout rooms, including standard meetings, PMI meetings. This setting is available at the account, group, and user level settings and is disabled by default. - Customer Managed Key (CMK): Dashboard
Account owners and admins can access the Customer Managed Key (CMK) tab in the Zoom Dashboard for a detailed view of CMK utilization across their account. This new dashboard tab enables direct auditing of encryption and decryption activities, enhancing both transparency and control. Importantly, it does not collect additional data but instead makes existing data more accessible to admins. The dashboard will include the top asset type by encryption and decryption, daily and weekly numbers for encryption and decryption, as well as usage trends. - Customer Managed Key (CMK) usage report
Account owners and admins can access the usage report for Customer Managed Key (CMK) under Account Management then Reports . These reports allow admins to see who requested access to encrypted recordings and whether multiple parties accessed the same recording. Each encryption or decryption operation includes a direct link to the relevant meeting or chat history, providing a seamless review process. Other data shown include the time, requester, and type of service or asset ID. - Create a custom disclaimer when AI Companion is enabled in meetings
Account owners and admins can customize a disclaimer that will appear when AI Companion features are enabled in a meeting or when an AI Companion feature is set to auto-start on the meeting. This is useful for customers who need to insert notices when certain features are invoked. Admins can choose to show this disclaimer for internal and/or external participants, preview how it will appear to meeting participants, and create language-specific disclaimers. The custom disclaimer setting is available at the account and group levels, and can be locked at the account level. If smart recording is also enabled, the custom AI Companion disclaimer will override any recording disclaimers. This setting is off by default and is available to Enterprise accounts. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 24, 2024.
- User features
- Surveys: Support advanced bar chart design in viewing results
When viewing the survey results overview, users can switch from the standard view to an advanced bar chart view for a better visual representation and analysis of the data. - Surveys: Ability to add description after the survey title
When creating a survey, users can add the survey description after the title to introduce, describe, or give instructions to survey correspondents.
Resolved issues
- Resolved an issue where users received an Access Restricted (200) error when clicking on Analytics and Reports from the Web portal
- Resolved an issue where customized recording consent shows duplicated statements when the recording is started during the meeting
April 22, 2024
New and enhanced features
- Admin features
- Support additional characters for Personal Meeting Link
Admins can use additional characters, including hyphens (-) and underscores (_) , in users' Personal Link, which is a vanity version of their Personal Meeting ID (PMI). This allows successful mapping of SCIM or SAML fields containing these characters to users' personal links, and resolves provisioning failures experienced by some users with display names containing hyphens or underscores.
Resolved issues
- Minor bug fixes
- Resolved an issue where customers were receiving Unknown error when clicking on Resend Activation Link under plan management then exclusive offers
- Resolved an issue where users were receiving the error featureID or ruleLevel is null when selecting the Allow Participants to use floating video reactions check box
- Resolved an issue where users were receiving 500 internal server error when trying to access survey results
April 15, 2024
New and enhanced features
- Administrator features
- Personal Meeting Room Authentication: Admin controls
Admins have greater control over use of required authentication for their users’ Personal Meeting Room. Admins can require participants to be authenticated to join their users’ Personal Meeting Room, as well as choosing a specific admin-created authentication profile. This setting is available at the account, group, and user level settings pages and must be enabled by Zoom. - Create and share Poll in chats and channels: Admin controls
Account owners and admins can enable or disable the ability of their users to create and share polls in Team chat 1:1, group chat, and channels. This setting can be set and locked by admins at the account and group levels. - Survey and Polls/Quizzes: Require answers to be non-anonymous
Account owners and admins can force answers to Surveys and Polls/Quizzes to be non-anonymous by enabling the Collect email address from correspondents settings either for Surveys, Polls, and Quizzes, or for both. This setting is available at the account, group, and user levels. When enabled and locked at the account level, the ability to change the setting at the group and user levels will be disabled. - Ability to manage Surveys library at a group level
Account owners and admins will have access to enable or disable the Surveys library menu for specific user groups, allowing for better management of access based on user group preferences. - Automated captioning and translated caption support for Hebrew
Automated and translated captioning support is expanding to include captioning for the Hebrew language. This language is enabled by default, but admins can control the availability of this language through the Automated captions and Translated captions settings within the web portal. - Greek, Bengali, Norwegian, and Welsh support for translated captions
Accounts using the translated captions feature will be able to have automated captions translated from any currently supported language to Greek, Bengali, Norwegian, and Welsh, facilitating easier communication between participants in Zoom Meetings. Translated captioning is not yet supported when translating from these languages, as they are not yet supported for automated captioning. These languages are enabled by default, but admins can control availability of this through the Translated captions setting in the web portal.
- User features
- Pronunciation field for Profile cards
In the Zoom web portal Profile page, users can add a brief description of how to pronounce their name using the Name Phonetics field. When this information is provided, it is then displayed on a user’s profile card. - New option in sorting Polls & Surveys
Users can toggle the sorting of Polls & Surveys between Last Modified and Created Date ordering in various areas such as the Surveys Library, Meeting or Webinar detail pages, and Zoom app popups.
Resolved issues
- Minor bug fixes
- Resolved an issue for a subset of users where the plans page for a sub-account was not reflecting the correct service effective date when Deutsch is chosen as the language for the Web Portal
- Resolved an issue where account name changes were not taking place in the External Accounts management tab of the Web portal
- Resolved an issue with processing bulk user removal request
- Resolved an issue where some occurrence dates were missing when exporting Zoom webinars to the calendar
- Resolved an issue where the cloud recording title did not match the meeting topic name
- Resolved an issue where there was a discrepancy in the meeting registration report
- Resolved an issue where the Breakout Room Search function did not work for certain participants
- Resolved an issue where in the chat Channel export/Search for a specified channel, the date range was tied to the Set retention period for direct messages and group conversations setting instead of Set retention period for channels
- Resolved an issue where the Poll question order changed when creating a meeting using a template
March 25, 2024
Changes to existing features
- Updated Zoom Workplace branding
Zoom is updating many of our product offerings under the new Zoom Workplace name to better align our platform name with the extensive product offerings we’ve designed to enhance every aspect of your workplace. These changes will immediately affect the Zoom Downloads page, some account type names (formerly Zoom One accounts), and some minor updates within the web portal, with other changes expected in coming releases.
New and enhanced features
- Administrator features
- Retention policies for Meeting Summaries: Admin control
Admins can choose to have meeting summaries automatically deleted after a set number of days. This can be set and locked by admins at the account and group levels. - Control visibility of meetings users have been invited to
Admins can control the visibility of synced calendar events that their users were invited to and have associated Zoom Meeting details. Admins can also restrict the visibility of these meetings to just internal meetings, preventing external meetings invites from appearing. The Show the meetings I have been invited to setting is available at the account, group, and user settings pages.
- User features
- Control visibility of meetings users have been invited to
Users can control the visibility of synced calendar events that the user was invited to and have associated Zoom Meeting details. Users can also restrict the visibility of these meetings to just internal meetings, preventing external meetings invites from appearing.
Resolved issues
- Minor bug fixes
- Resolved an issue regarding the correct number of Visitor Management licenses being displayed for admins to assign
- Resolved an issue regarding bulk user imports not being properly reflected in admin activity logs
- Resolved an issue regarding recording reports not generating properly for accounts with very large amounts of recordings
- Resolved an issue regarding discrepancies between webinar registration reports and the webinar registration tab
March 18, 2024
New and enhanced features
- Administrator features
- Consolidated Meeting and Calendar tabs: Admin control
The Meetings and Calendar tabs are merging to provide the greater visibility of the calendar view with the meeting details needed for your daily tasks. Easily view and filter upcoming meetings, view the invitees and their responses, and review shared materials ahead of the session, while also reviewing previous meetings and their assets, such as recordings, continuous meeting chats, whiteboards, and more. This change will be rolled out to accounts over time and be controlled through a web setting available at the account, group, and user levels. Initially, Basic, Pro, and some smaller Business accounts will have this available with the March release, with this enabled by default for those Basic and Pro accounts. Other accounts can expect this in an upcoming release, which can be managed for eligible accounts through the Feature Release Controls. - Anonymous questions for Webinar Q&A: Admin control
The settings for Q&A are available in the Zoom web portal for admins to set the default for all users on the account. These settings are available at the account, group, and user levels, and admins can also lock the Allow anonymous questions sub-setting. - Meeting wallpapers: Admin control
Meeting hosts can customize the wallpaper in their meeting, adding more color and customization to their meeting view. The host or co-host can choose from preset images provided by Zoom or their account admins. With a selection made, they can also adjust how much to blend the participant videos with the wallpaper image. Admins can control use of this at the account level, as well as provide additional default images, which are available to the host and co-host during meetings. Images uploaded through the web portal by admins must be JPG/JPEG or 24-bit PNG with a maximum size of 15 MB. The recommended resolution is 1920x1080px. - AI-generated Virtual Backgrounds: Admin control
Generate a custom virtual background to suit your needs. Found within the virtual background selection window, eligible users can choose from preset options provided or enter a description of the virtual background they would like to generate. An AI-model will generate a few images to choose from, which can be immediately selected as your virtual background. Admins can control the use of this feature through account and group-level settings. This feature will be rolling out to accounts over the next few months. - Expanded support for disabling remote control with external participants
The admin ability to control the use of the remote control feature when external participants are present is expanded to include preventing guests from controlling other guests’ screens and preventing internal users from controlling a guest's screen. There are no direct changes to the Disable remote control and remote support for guests in a meeting web setting, as the expanded support will be implemented as part of this existing setting. As a reminder, this setting is available at the account, group, and user levels. - Full emoji suite support for Webinar Reactions: Admin control
Similar to Meeting Reactions, Webinar Reactions are able to utilize the full suite of available emojis, in addition to the 6 standard emojis. Availability of all emojis versus the standard set can be controlled at the account, group, and user level settings pages. - Customized waiting room for Webinars: Admin control
Account admins can customize the waiting room experience for webinars, allowing customization of the image, text, and other waiting room assets that attendees see before joining each session and providing a more engaging and branded joining experience for attendees. These custom assets can be saved to webinar templates for reuse. The Webinar Waiting Room customization settings are available at the account, group, and user-level settings pages. Admins can set defaults for the account, as well as control a sub-setting that allows users to customize their webinar waiting rooms with their own uploaded image or video. This feature will be rolling out to accounts over the next months. - Support for multiple Vanity URLs
Accounts with multiple brands or separate divisions within their organization can request multiple Vanity URLs for their Zoom account, allowing them to have multiple dedicated vanity URLs for their various brand names consolidated on one account. For each Vanity URL approved for the account, admins can configure a custom branding for each custom landing page. When adding multiple Vanity URLs, the first requested and approved URL is used as the default for the account. Admins can also assign a default Vanity URL for each user group, ensuring that Vanity URL is applied to their meeting join links. - Survey & Poll: Admin control for free text answers
Account owners and admins can enable or disable the long and short free text answer for Survey & Poll creators. This setting is available at the account level. - Exclude all types of hosts from taking a survey
The Exclude hosts, co-hosts, and panelists from taking survey setting has been created to prevent individuals with hosting roles from participating in surveys, streamlining the administration process and ensuring more accurate and unbiased feedback from participants. This setting is available at the account and user level and is enabled by default. - Track webinar emails setting
Account owners and admins can enable the Track webinar emails setting, allowing specified email addresses to receive a copy of webinar emails sent from the system to webinar participants. This feature ensures that a copy of all types of Zoom-generated Webinar emails, including panelist invitations, panelist reminder emails, attendee registration confirmations, attendee reminder emails, and post-event follow-ups and absentee emails, are captured and sent to the designated email address(es) specified by an account admin. - Customer test accounts
Account owners and admins can manage a test account, which is a separate account to test configuration items such as new feature enablement, without impacting production users, settings, or behavior. Customer test accounts include 10% of the production license quantity and are a copy of a production account’s base licensing configuration. This feature is available to Zoom One Business Plus, Zoom One Enterprise Essentials, Zoom One Enterprise Plus, Zoom One for Education Enterprise Essentials, and Zoom One for Education Enterprise Plus accounts, and must be provisioned through their dedicated Zoom Account Executive. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for March 25, 2024. - Dynamic emoji reactions for video tiles: Admin control
Admins can control the use of new, more dynamic meeting reactions that appear and float up and around the user in their video tile, either in gallery or speaker views. This provides a greater visual indication of other video participant’s reactions for the presenter or speaker. These reactions only appear for video-on participants and can be selected separately through the in-meeting Reactions settings. This can be controlled through the Allow participants to use floating emojis sub-setting under the Meeting Reactions setting, available at the account, group, and user level settings pages.
- User features
- Meeting Summary next-steps moved to the top
The next steps provided as part of the meeting summary are moved to the top of the summary under quick recap, allowing viewers to get the most out of their meeting summary as quickly as possible. Previously, next steps were provided at the end of the summary.
- Expanded access for Meeting Coaching metrics
When viewing the cloud recording, authenticated participants are also able to see their own conversational metrics. Previously, this was only available for the host of the meeting. Additionally, account admins viewing cloud recordings through Recording Management are able to view both the host and participants’ metrics. - Customized waiting room for Webinars
Hosts can customize the waiting room experience for webinars, allowing customization of the image, text, and other waiting room assets that attendees see before joining each session and providing a more engaging and branded joining experience for attendees. These custom assets can be saved to webinar templates for reuse. Account admins can set defaults for the account, as well as control a sub-setting that allows users to customize their webinar waiting rooms with their own uploaded image or video. This feature and its associated backend architecture will be rolling out to accounts over the next months. - Q&A upvotes included in Q&A report
If upvoting is allowed for Q&A and users indeed upvote submitted questions, the count of upvotes for each question will be included in the Q&A reports available afterwards. This will be available immediately for meeting reports. For webinars, this feature must be enabled by Zoom, the same as the View Webinar Q&A submissions from before joining feature mentioned in the February release, and when enabled, applies to all webinars on the account and requires all hosts and attendees to join with Zoom app version 5.17.0 or higher.
Resolved issues
- Minor bug fixes
- Resolved an issue in the List Meeting Participants API where two distinct users were incorrectly assigned the same user_id for the same meeting
- Resolved an issue where, while customizing a recording disclaimer, a specific section consistently stayed in English, regardless of the selected language
- Resolved an issue with the Web portal account settings where the shortcuts on the left side inconsistently functioned across different tabs, such as Meetings, AI Companion, and Team Chat
- Resolved an issue where users were unable to complete the setup of their calendar and contacts integration with Zoom
- Resolved an issue where users on Zoom mobile app were unable to add and edit polls
- Resolved an issue where a user encountered persistent login failures despite repeated attempts to use OTP codes received via email
Note: The Retention policies for Meeting Summaries and Remote control usage report features have been pulled from the release due to issues with deployment and will be available in another upcoming release.
February 26, 2024
New and enhanced features
- Administrator features
- Setting for sharing AI Companion Meeting Summary by email
Account owners and admins can choose whether or not to include the full Meeting Summary text in the email that is sent to users post-meeting once the summary is generated. When disabled, users will receive only an email notification that the summary is ready, along with a URL for access. They will be prompted to sign into the web portal to view the summary content. This setting is available at the account, group, and user levels and is enabled by default. - Track email activity
Account owners and admins can search for emails and view the emails’ associated activity. - Domain-level Email Sending Control
Admins can now exert precise control over email communication within the domain by adjusting sending limits and the maximum number of recipients. This enhancement empowers account administrators to customize sending limits based on user roles, such as granting higher limits for groups like sales and marketing, ensuring efficient and tailored email communication. Users exceeding the set limits will receive clear error messages, and after a 24-hour period, they can refresh their quota for uninterrupted sending. - All screens mode: Admin control
All screens mode allows the host to request all participants share their screen to present the host with a scrollable side-by-side view of the participants and their shared desktop(s). Account owners and admins can enable or disable this feature at the account, and group levels. Hosts can also enable or disable it for individual meetings. - Auto-move to/from Waiting Room: Admin control
Account owners and admins can automatically move participants to the Waiting Room if the host or alternative host leaves. They can also configure the settings to automatically admit those participants back into the meeting when the host or alternative host returns. These settings are available at the account level, group, and user levels. - ZDM enhanced client reporting mechanism
Account owners and admins can leverage the enhanced client reporting mechanism in Zoom Device Management (ZDM). This mechanism reports a device's enrollment status, including Registered, Waiting to be Registered, and Device is Online but Failed to Register. Admins can choose the behavior for devices that fail to register: Option 1 disables the Zoom client on such devices, while Option 2, by default, does nothing. A GPO/MSI policy, DisableZoomIfNotZDMManaged, is available for the Zoom app to control the behavior of devices that fail to register. Previously, when registration/enrollment failed, customers encountered no error or report; the failure occurred silently. - View Webinar Q&A submissions from before joining
Account admins can allow webinar attendees to view Q&A submissions from other attendees, even if those submissions were from before they joined the webinar. This feature must be enabled by Zoom, and when enabled, applies to all webinars on the account and requires all hosts and attendees to join with Zoom app version 5.17.0 or higher. Those with a lower app version can still join the webinar, but will neither be able to see the Q&A option on their control toolbar nor participate in Q&A. Without this enabled for your account, webinar attendees can only view Q&A submissions from after they joined the webinar.
- User features
- All screens mode
All screens mode allows the host to request all participants share their screen to present the host with a scrollable side-by-side view of the participants and their shared desktop(s). This feature is designed to provide a more streamlined and straightforward proctoring experience, focused on seeing both the participant video and their desktop share. When activating during a meeting, the host can also choose to allow participants to also view all shared desktops. Admins can control the use of this feature with account and group level settings, with hosts also being able to enable this for individual meetings as well. - Enhancement to Web portal warnings for Production Studio
The warnings displayed in the web portal upon opening Production Studio have been revised to offer more detailed information. These updates explain how not meeting the hardware requirements of Production Studio may impact performance and affect the video resolution visible to attendees. - Additional supported languages for automated captions: Tamil
Automated and translated captioning support is expanding to include captioning for the Tamil language. This is enabled by default, but admins can control the availability of this language through the Automated captions settings within the web portal.
Resolved issues
Note: The Updated design for web-based User Profile in Contacts tab, Meeting Summary next-steps moved to the top, and Anonymous questions for Webinar Q&A: Admin control features have been pulled from release due to issues with deployment and will be available in another upcoming release.
February 5, 2024
Changes to existing features
- Full enablement of Profanity filter
The transcription profanity filter is generally available for all customers and regions. The profanity filter prevents transcription from displaying inappropriate words. Account owners and admins can import widely available 3rd party lists, eliminating the need to manually curate offensive words, and enabling easy customization according to their organization's needs. This filter applies to all Zoom products utilizing transcription services, including Meetings, Webinars, Smart Summaries, and Recordings. - Survey and Poll limit size increased
The Survey and Poll Library capacity has been increased from 100 to 150 in response to feedback from customers. This change offers greater flexibility for users to manage a more extensive collection of polls, aligning with their expressed needs. Additionally, the Choice field character limit has been extended from 200 to 255.
Resolved issues
- Minor bug fixes
- Resolved an issue in which participants joining through a browser were unable to share PNG, PDF, JPEG, and JPG files
- Resolved an issue where the /metrics/meetings and /meetings/{id} APIs returned inconsistent tracking field values for some meetings
- Resolved an issue where guests were receiving a Joining Meeting Timeout or Browser Restriction message when joining Zoom Meetings created via API
- Resolved an issue where the exported user activity reports were in an invalid format, preventing customers from opening the file
Note: The Setting for sharing AI Companion Meeting Summary by email feature was pulled from release due to issues with deployment and will be available in another upcoming release.
January 22, 2024
Changes to existing features
- Profanity filter general availability
The transcription profanity filter, initially launched in Beta last August 2023, is leaving Beta and is generally available for customers. The profanity filter prevents transcription from displaying inappropriate words. Account owners and admins can import widely available 3rd party lists, eliminating the need to manually curate offensive words, and enabling easy customization according to their organization's needs. This filter applies to all Zoom products utilizing transcription services, including Meetings, Webinars, Smart Summaries, and Recordings. This will be enabled for most customers with this release, with remaining customers having this enabled a few weeks later.
New and enhanced features
- Administrator features
- AI Companion Dashboard
Account admins can view daily, weekly, and monthly AI Companion usage analytics for their account in the AI Companion tab of the Dashboard. Admins can see how many users on their account have used Meeting Summary, In-meeting questions, Team Chat thread summary, and chat compose, as well as how many interactions users have had with those features (how many summaries, how many messages composed by AI Companion). Admins can also view the top 10 AI Companion users on their account. - Migrate contacts from Gmail to Zoom Mail
Account owners and admins can migrate contacts from Gmail to Zoom Mail. - Account-level alias management
In the Mailbox Management section on the Zoom web portal, account owners and admins can create, edit, delete, and manage settings for email aliases for all users on their account. - SMTP relay configuration
Account owners and admins can configure Zoom Mail Simple Mail Transfer Protocol (SMTP) relay on the Zoom web portal. - New admin setting for Survey Library
A new setting has been added to allow account owners and admins to enable or disable the Survey library in the User Menu for users within their organization. When the Use surveys library to manage surveys, polls, and quizzes setting is disabled, the surveys library won’t be available for managing surveys, polls, and quizzes. - Allow host to attach Poll to meeting or webinar instance
Account owners and admins can enable or disable the Allow host to create meeting polls and quizzes setting for all users within their account. If enabled, users can attach polls to a meeting or webinar instance. Additionally, users can save a copy of polls attached to a meeting or webinar to their Personal Library. This setting is available at the account level and is disabled by default. - Screen Sharing Presenter View: Admin control
The new presenter layout combines a user’s video and shared screen to present everything in one frame. Admins can enable or disable this feature at the account, group, and user levels. - Admin control of external users in group chats and channels
Admins can control whether or not their users can add external users to group chats and channels and join external group chats and channels with two separate settings. Additionally, admins can specify who in the group chat or channel can add external users, selecting from everyone in the channel (including external users, if they exist), only internal users, or only account admins and owners. This only affects group chats and channels, and has no effect on 1:1 chats or continuous meeting chats. Changes to these account-level settings will affect the corresponding channel level settings, both when viewed in the Zoom app by the channel owner or when viewed through Channel Management in the web portal by the account owner/admin.External users already in group chats and channels when settings become more restrictive will remain in the channel, but going forward, the new settings will be followed. When using a link to a channel or chat message that they do not have access to, users will encounter an error indicating the channel cannot be found. This feature will not be immediately available, as it is dependent on a backend release currently scheduled for January 28, 2024. - Auto-archive channel or group chats: Admin control
Account owners and admins can choose to auto-archive chat channels, group chats, and continuous meeting chats after a given number of days, weeks, or months of inactivity. These settings are available at the Account level.
- User features
- Attach Poll to meeting or webinar instance
If the Allow host to create meeting polls and quizzes setting is enabled by admins, users can attach polls to a meeting or webinar instance and save a copy of polls attached to a meeting or webinar to their Personal Library. - Additional supported languages for automated captions: Cantonese and Thai
Automated and translated captioning support is expanding to include captioning for Cantonese and Thai languages. These are enabled by default, but admins can control the availability of this language through the Automated captions and Translated captions settings within the web portal. - English to Greek support for translated captions
Accounts using the translated captions feature will be able to have automated captions translated from English to Greek, facilitating easier communication between participants in Zoom Meetings. This language is enabled by default, but admins can control availability of this through settings in the web portal. - Ability to sign-in and switch between multiple accounts
Users can sign in to multiple accounts and switch between them in the web portal. They can do this without going through the sign-out and sign-in process, allowing for a more efficient and seamless experience. Previously, they could only sign in to multiple accounts and switch between them using their desktop and mobile client (version 5.16.10 or higher).
Resolved issues
- Minor bug fixes
- Resolved an issue for a subset of users where the reCAPTCHA validation was not functioning correctly when registering to view the recording
- Resolved an issue where searching in Admin Account Settings did not return all available options
- Resolved an issue where the data in Zoom Reporting API and Zoom web portal for Active/Inactive Host reports did not match
- Resolved an issue where users were unable to generate a webinar registration report when the browser is set to the French language
- Resolved an issue where the description for a webinar series did not update to reflect the information for the upcoming occurrence when a reminder email is sent
- Resolved an issue where the users were unable to make changes to Vanity URL Branding CSS
Notes:
- The Track email activity feature has been pulled from release due to issues with deployment and will be available in the February 2024 release.
- The Support cloud contacts on mobile change has pulled from release due to issues with deployment and will be available in another upcoming release.
December 18, 2023
New and enhanced features
- Administrator features
- Data Consent settings: Admin control
Data Consent settings under the Data & Privacy menu make it easier for customers to find information about the data Zoom collects and how they are used, allowing them to make informed choices about their privacy. These settings are available in the Account and User levels. Both admin and user can also control how Zoom uses their data for personalized experiences. By enabling these settings admins and users are giving Zoom permission to use usage data either at the account or user level to provide better, targeted marketing and recommendations of Zoom products and services.
- The Required Diagnostic Data setting is enabled by default and cannot be disabled, as Zoom collects this data to operate its service, provide support, and troubleshoot. This data helps keep your service reliable, secure and up to date.
- The Optional Diagnostic Data setting default depends on the account’s regulatory jurisdiction and account type. This setting controls the use of additional data that helps Zoom make product improvements and provides enhanced information to help Zoom detect, diagnose, and remediate issues. If this feature is enabled at the account level, users may still disable the Optional Diagnostic Data in the Zoom web portal under Advanced then Data & Privacy. If disabled by admins, this feature will be automatically disabled for all users, with no option to enable it themselves.
- Customer Managed Key (CMK) encrypted search
For improved security, Zoom is introducing an option to encrypt the Team Chat’s search data through the Customer Managed Key (CMK) system. This enhancement enables admins to:
- Establish a KMS key for managing encryption and decryption, with the capability to revoke KMS keys, thereby disabling any search operations.
- Achieve more comprehensive compliance with Bring Your Own Key (BYOK) requirements, as the search index data is now separated and safeguarded using the customer’s key.
- Seamlessly integrate key configuration with CMK for unified administration.
- Zoom Mail and Calendar admin onboarding guide on the Zoom web portal
Account owners and admins can use the step-by-step onboarding guide on the Zoom web portal for setting up Zoom Mail and Zoom Calendar. - Request host to start cloud recording: Admin control
Admins can control if meeting participants can request the host begin a cloud recording of the current meeting. The meeting host will receive the request and be able to approve the request and begin the cloud recording, decline this request, or decline this and all future requests for this meeting. If unlocked by admins, the host can also decide to enable Smart Recording with AI Companion for the current meeting’s cloud recording, or for the current and all future meetings. This is available at the account level. - Control visibility of Join from Room option for upcoming meetings
Admins and users can choose to disable the Join from Room option for upcoming meetings shown on the Zoom app. This setting is enabled by default to maintain the preexisting user experience. Disabling Join from Room may be useful for customers that do not have Zoom Rooms, or have non-Zoom Room SIP/H.323 devices, to avoid user confusion.
- User features
- Expanded Meeting Coach support for Brazil and Singapore
Customers with accounts based in the Brazil and Singapore clusters, or have their content storage region set to Brazil or Singapore, can utilize the Meeting Coach functionality within the Smart Recording with AI Companion feature. Previously, customers in these accounts were unable to utilize this functionality. - Data Consent settings: User access
Data Consent settings under the Data & Privacy menu make it easier for customers to find information about the data Zoom collects and how they are used, allowing them to make informed choices about their privacy. This setting is available in the Account and User level. If this feature is enabled at the account level, users may still disable the Optional Diagnostic Data in the Zoom web portal under Advanced then Data & Privacy. If disabled by admins, this feature will be automatically disabled for all users, with no option to enable it themselves.
Both admin and user can also control how Zoom uses their data for personalized experiences. By enabling these settings admins and users are giving Zoom permission to use usage data either at the account or user level to provide better, targeted marketing and recommendations of Zoom products and services. - Support Survey and Poll favorites
Users can enhance accessibility to their frequently used or favorite surveys and polls by starring these items, ensuring they are prioritized at the top of the list for quick identification. Additionally, users will be able to streamline their experience by filtering and viewing only favorited surveys or polls within the Library in Meetings, Webinars, and Team Chat. Stared polls will be prominently displayed at the top of the library for Meetings, Webinars, and Team Chat, providing a convenient and efficient user experience. - Assigning and deleting Polls
Recent changes to the Survey & Polls user experiences in Zoom resulted in users being unable to assign specific Polls to meeting or webinar instances, impacting the host's ability to filter Polls, particularly in co-host scenarios. Additionally, users lost the capability to delete old polls. In the upcoming enhancement, users will regain the ability to both delete old polls and easily filter selected Polls to a meeting or webinar instance.
Resolved issues
- Minor bug fixes
- Resolve an issue with meeting authentication exceptions not allowing authenticated users to join from LTI in Canvas
- Resolved an issue with breakout room toggle not showing on the Web portal
Note: The Ability to sign-in and switch between multiple accounts feature has been pulled out from the release due to issues with deployment and will be available in another upcoming release.
December 4, 2023
Resolved issues
- Minor bug fixes
- Resolved an issue where users provisioned through SSO were assigned the default group, while those provisioned through SCIM were not receiving the default group assignment