Account admins or owners can remotely upgrade their Zoom Rooms software to the latest version or downgrade them to the previous Zoom Rooms version by using the Zoom web portal. Zoom Room controller software can be upgraded manually or by using Zoom device management from the web portal. The controller software cannot be downgraded.
This article covers:
To upgrade Zoom Rooms for all users in the account:
If you want to update the App on one device, select the device on which to update:
If you want to update the App on several devices, select the required devices:
Note: Zoom Rooms will wait up to 30 minutes before proceeding with the upgrade to confirm that no meetings are in progress or about to start. If you need to upgrade faster, you can choose to override room activity to upgrade.
Note: You can only downgrade to the previous version.
To downgrade Zoom Rooms for all users in the account:
The app version being downgraded will be listed. Click Cancel to stop the downgrade if needed.
Note: The Zoom Room will wait 30 minutes before proceeding with the downgrade to confirm that no meetings are in progress or about to start.
Zoom Room controller software on these devices can be updated manually from the devices themselves or by using Zoom device management from the web portal.
Logitech Rally Bar, Logitech Rally Bar Mini, Poly X30, X50, G7500, and DTEN Zoom Room Appliances need to be upgraded individually. Updates by location and by account are not supported.
To upgrade Zoom Rooms appliances for all users in the account:
Once the upgrade is complete, refresh the Zoom web portal to view the latest version.
If you run into problems during this process, consider these options.