Getting started with Zoom reporting

The following reports are available to account owners and admins. These reports show account-wide usage, activities, and settings.

Usage reports

• Daily: Displays account-wide usage for each day in a given month, including new users, meetings, participants, and meeting minutes. This report encompasses all meetings hosted by users under the account.
• Meeting and webinar history: Provides access to meeting and webinar history for a defined time range.
• Meeting and webinar registrations: Displays registration details for meetings and webinars over a specified period. Learn more about generating meeting and webinar registration reports.
• Inactive Hosts:  Lists users who did not host a meeting or webinar during a specified period.
• Upcoming meetings and webinars: Lists all upcoming meetings and webinars for the specified period, including recurring meetings and webinars. Search by host email address or name. Select the check box to include events with no fixed time.
• Zoom Webinar & Events: View the usage of your Webinar and Zoom Events licensing plans.
• AI credits: View the account's AI credits usage.
• Zoom AI: View the account's Zoom AI feature event log and content access.
• Audio Conferencing: View information and charges related to dial-in usage.
• Captions and translation: View usage of translated captions and automated captions. 
• Interpretation: View and export the usage of language interpretation and sign language interpretation.
• Cloud Recording: Search by date range to view cloud recording usage over a specific period, including which meetings were recorded and which files were generated. The usage reflects total cloud storage used, not daily additions. For example, if your account has 20 GB of cloud recordings and you record an additional 1 GB, the Cloud Recording report will show 21 GB. 
  Note: Cloud recording reports are available for the last 12 months only. For Master Accounts that are Resellers or Distributors, account owners and admins can generate reports for multiple sub-accounts.
• Phone System: View Zoom Phone usage reports.
• Virtual agents: View virtual agent usage over a time range, including current cycle and historical consumption.
• Contact Center: View Contact Center usage over a time range. Access to this report requires a Zoom Contact Center license.
• Phone number: View phone number usage over a time range, including global numbers and SMS campaigns.
• Customer Managed Key (CMK): View CMK utilization across the account. You can search and enable direct auditing of encryption and decryption activities. Access to this report requires a CMK license.
• Remote support: View usage of the remote support feature over a time range, including meeting ID, remote support provider, and remote support recipient.
• Billable hours: View detailed information about billable hours for meetings and phone.
• Delete Participant's Personal Data: Use this option if a participant requests the removal of their personal information from your account. Personal information includes username, email address, registration information, and IP address. Enter the email address of the user, then click Submit.
  Note: Deleting the participant's personal data is permanent and cannot be undone.

User activity reports

• Admin activity logs: Audit admin activity, including changes to Account and Group settings, role and license assignments, subscription changes under Billing, and SSO configuration modifications, including changes made by SSO and SAML mapping configurations.
• AI agent & Scheduled Tool Permissions Activity Logs: Track activity logs for approvals made by users for actions taken by AI agents. For scheduled tasks, this report helps admins review the permissions users have granted to automated tasks.
• Settings snapshot: Export a CSV file listing all settings and their current configurations. Useful for account migrations or large-scale changes. This report is available to Business accounts and higher.
• Sign in/Sign out: View who signed in or out, their IP address, what platform they were on, and their version number, if applicable.
• Chat history: View and download all messages sent and received by users, including chat messages, files, images, emoji reactions, GIFs, audio messages, and code snippets that are in 1-on-1, group, or channel chats.
• Channel activity logs: View your account's Zoom Chat Channel activity, including channel creation, membership, ownership, settings, and permissions.
• Legal hold for Zoom Chat: Create and view legal holds on specific individuals or users for regulatory and compliance purposes.
• Phone system operation logs: Audit admin and user activity specific to Zoom Phone configuration, such as adding new users, assigning calling plans, and changing policies.
• Contact Center operation logs: Audit admin and user activity specific to Contact Center configuration, such as adding new users and changing policies.
• Quality Management Operation Logs: Audit Quality Management operational activities.
• AI Studio operation logs: Audit admin and user activity specific to AI Studio management.
• Disclaimers: View information about disclaimers shown when users sign in, join meetings/webinars, or start recordings. This report will show the user email, disclaimer type, if they agreed or denied the disclaimer, their app type, date/time, and the meeting ID.
• Reported participants: View meeting or webinar participants that you've reported to Zoom. You can also submit additional reports to Zoom.
• Attendee log: Internal and external meetings attended by the user, both as a host and a participant, will be shown in Attendee Log.
• Requests of accessing content: Displays the pending, approved, and denied requests of accessing your Zoom content.
• Content activity logs: Audit activity logs for Zoom Canvas, My Notes, meeting docs, and shared folders.

Settings reports

• Zoom AI: Display a summary of key AI settings, showing whether each setting is enabled, disabled, or locked for users.

Account members can access the following personal analytics reports. Report availability varies based on your licensed products. For instance, Zoom Phone reports appear only if you have Zoom Phone access.

Meetings & Webinars

Usage reports

The Usage report option allows you to view a list of meetings, participants, and meeting minutes for meetings you have hosted. Learn more about how to access the meeting attendance report.

• Meeting and webinar history: View all meeting and webinar history you hosted during a specified period.
• Meeting and webinar registrations: View registrations for meetings and webinars during a specified period. You must have a webinar license assigned to your profile to access your webinar reporting. Admins have access to all account reporting without a meeting or webinar license.

User activity reports

• Reported participants: View participants you've previously reported.

Zoom Phone

If you have a Zoom Phone license with the Zoom Phone Customer Engagement Pack add-on, you can access the following reports:

• Zoom Phone Member Availability report
• Call queue real-time analytics and historical dashboard
• Access reports for voicemails, call recordings, and call delegation

CX Analytics

If you have a Zoom Contact Center license, you can view contact center performance via default reports or by building custom reports.

Virtual agents

If you have access to Zoom Virtual Agent, you can view virtual agent reports that help you monitor, analyze, and optimize your conversational AI performance.