Customizing your profile

Your Zoom profile lets you update your user information, including your name, personal meeting ID, email address, and more. Some of this information, such as your name, department, and job title, is displayed to other users in the account. Other contacts can view this information during a meeting or in Team Chat when they view your profile card.

Note: Some settings can only be changed by an account owner or admin.

How to access your profile

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Profile.
   You can view the following sections and edit the following settings.

Profile information and picture section

• Profile information: Click Edit on the right side to update your profile information:
  • First Name and Last Name
  • Display Name: This is the name that appears on your profile across the Zoom platform, such as the default name when joining a meeting or webinar, your profile card, and in meetings and webinars. Up to 10 Chinese characters are supported for the display name.
    Note: If you are unable to change your display name, your account admin might have prevented you from changing this item. Please contact your account admin to make any changes.
  • Name Pronunciation: Enter the phonetic spelling of your name to be displayed on your profile card
  • Pronouns: Enter your pronouns and choose whether you want to share them in meetings and webinars. This feature requires Zoom version 5.7.0 or higher.
    Note: If you are unable to change your pronouns, your account admin might have prevented you from changing this item. Please contact your account admin to make any changes.
  • Location: Enter your specific point or area.
  • Company: Enter the company or organization to which you belong.
  • Department: Enter your division or functional area.
  • Job Title: Enter your specific role or position.
  • Manager: Enter your manager's name.
    Note: If you are unable to edit or change your manager, your account admin might have prevented you from changing this item. Please contact your account admin to make any changes.
  • Profile Picture: Click your profile picture to add or change it. You can also adjust the crop area on your current picture or upload a new one. You can delete your profile picture by clicking Delete.

Your profile picture, display name, pronouns, phone, department, job title, and location are displayed to other users when they hover over your profile picture in the Zoom desktop app.

Personal section

• Phone: Add up to three external phone numbers to your profile. To add a phone number, click Add Phone Number. When adding an external number, Zoom will prompt you to verify it before it appears in your profile. These phone numbers will appear on your profile card in the Zoom desktop app and mobile app. Users can view your profile card by hovering over or tapping your profile picture.
  • (Optional) When adding a phone number, you can click the Select a label drop-down menu to apply a label to the phone number; for example, Mobile, Office, Home, or Fax. Labels are visible to other users when they search for you in the Zoom desktop app or mobile app, including Zoom Phone and SMS.
    Note: If you have Zoom Phone direct numbers, they will automatically display under Direct Number in your profile card in the desktop app or mobile app. You don't need to add your Zoom Phone numbers to your profile.
• Zoom Phone: If you have a Zoom Phone license, this section displays your direct phone numbers (if you have one assigned), company number, and extension.
• Zmail: Create your Zoom Mail account. You can use letters, numbers, periods(.), and special (_, =, -).
• My direct chat link: Copy the URL to initiate a one-on-one conversation in Team Chat, making it easy to share with others and start a direct chat session.
• Language: Edit the default language for the Zoom web portal.
• Time Zone: Edit the time zone to apply to the Zoom desktop app, mobile app, and provisioned desk phones. This allows your local time to be visible on your profile card.
• Date Format: Edit the date format for the Zoom web portal. This format also applies to Zoom Phone and Zoom Contact Center, but does not affect the desktop or mobile app.
• Time Format: Edit the time for the Zoom web portal. This format also applies to Zoom Phone and Zoom Contact Center.
  Note: If you have a Zoom Phone license, this setting will also be used for Zoom Phone. Make sure you set the correct time zone as it will affect your call history, recordings, voicemail messages, and business hours.

Meeting section

• Personal Meeting ID: Click Edit on the right side to change your personal meeting ID or check the option, Use your Personal Meeting ID for instant meetings.
  Note: You need to be a licensed user.

• Personal Link: If you have a paid license on a Business or Education account, you can set a personal link. Click Customize on the right to set one or edit your existing personal link.
• Host Key: Click the closed eye icon to view your host key and Edit to change your host key.

Account section

• License: Displays the type of license and add-ons assigned to you. Click the question mark (?) to learn more about each license or feature. If you have a Zoom Phone license, you will see your calling package. This section also displays your meeting capacity and webinar capacity (if applicable). To change this, you will need to purchase and assign different licenses.
• Account No: Your account number is listed below your name. You can note this if you call into Zoom support for assistance, as it will help us locate your account faster.

Sign In section

• Sign-In Email: Click Edit on the right side to change your email address and password used to sign in. If you do not have the Edit option or would like additional instructions, learn more about changing your email.
• Sign-in Password: Click Edit to change your password used to sign in. This option is not available if you sign in using SSO.
• Linked Account: Displays your linked accounts that can be used to sign in. For example, Single Sign-On or Google.
• Sign Me Out from All Devices: Sign out of desktop and mobile devices. This can be useful if you misplace a device that has Zoom installed and signed in.

Others section

• User Group: Displays the user groups your account owner or admin has assigned you to.
• Calendar and Contacts Integration: Set up or change calendar and contacts integration with Google, Office365 or Exchange.

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