Zoom error code 103054

If you are receiving error code 103054 or the error message, "The server encountered an internal error and was unable to process your request" when joining a meeting, learn how to troubleshoot this issue.

Table of Contents

How to resolve error code 103054

Check Zoom Server Status

This error may be due to an outage. Check the Zoom Service Status page for details about operational issues.

Run CleanZoom to remove Zoom completely and reinstall

You may need to completely remove Zoom from your device and reinstall it. To remove Zoom completely, including any configuration files, run CleanZoom on your device.

  1. Download and run CleanZoom. 
    Note: Use of the clean uninstaller will completely remove the Zoom desktop app, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
  2. Restart your computer.
  3. Once completed, download Zoom from our Download Center and reinstall.