If you receive a notification that cloud recording is unavailable, your account may have reached its cloud recording storage capacity. If your account reaches the limit, you cannot record any additional meetings or webinars to the cloud, but you will still have full access to your existing recordings.
There are several options available to manage the usage, such as download or delete existing files, record to your local device instead of the cloud, purchase additional storage, and adjust account settings.
Billing admins will receive email notifications when usage is almost full and again when the limit is reached. Users will see notifications in the Zoom client that cloud recording is disabled once the account has used up all the available cloud storage space.
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Note: Enterprise accounts have unlimited cloud storage and are therefore not impacted by cloud recording storage limits, however, users still have access to these features for managing their cloud recordings, such as reporting, downloading, and configuring settings.
You can view a report on key information for specific cloud recordings, such as their file size, total views, total downloads, and when they were last accessed. This can help you determine which recordings may be appropriate to delete.
Note: If you’re an account owner or admin, you can also set your search to filter by a specific host.
In the top-right corner, click Export.
A CSV file of the report will be generated.
Admins and users with permissions can generate the Cloud Recording usage report in the Zoom web portal to see which users on the account are using the most storage and view the rate of cloud recording increase. This reporting is also available via API.
Additionally, when you access the Cloud Recording usage report, your available storage is noted at the top.
You can download individual cloud recordings in the Zoom web portal, then delete them once they are saved locally.
You can bulk delete all cloud recordings in your account, all recordings in search results, or recordings for a specific meeting. Learn how to delete cloud recordings.
Note: If you are not an account admin, you may not be able to delete enough personal cloud recordings to get below the storage limit.
You may also download or delete recordings via API, or search the Zoom Marketplace for apps to help you manage cloud recordings.
The following suggestions may help you manage how much cloud recording storage is used: