Managing flows

A flow is a connected series of actions that make up the inbound participant experience. After adding flows, contact center admins can view and search existing flows and publish flows. You can use version control to manage different versions of your flows.

Requirements for managing flows

Table of Contents

How to access flows

  1. Sign in to the Zoom web portal as an admin with the privilege to edit flow settings.
  2. In the navigation menu, click Contact Center Management then Flows.
    You will see the following information:

How to duplicate, export, or delete a flow

  1. Sign in to the Zoom web portal as an admin with the privilege to edit flow settings.
  2. In the navigation menu, click Contact Center Management then Flows.
  3. Locate a flow you want to edit. If the flow has multiple versions, click the down arrow icon to view all versions.
  4. In the last column, click the ellipses icon , then click one of these options: