Changing Zoom Contact Center user settings

After adding users to Zoom Contact Center, you can change user settings.

This article covers:

Prerequisites for changing Zoom Contact Center user settings

How to access Zoom Contact Center user settings

Admins can change users settings after adding them to Contact Center. Most of these settings are also available while adding users to Contact Center.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Contact Center Management then Users.
  3. Click the display name of the user you want to edit.
    You can access or customize the following settings:

Display name section

You can change this settings at the top of the settings page.

General section

Queues section

Skills section

Channel Settings section